I couldn't find Bullpadel custom weights for my racket in NZ, but Padel Market in Spain had them in stock, and could ship to NZ at a quarter of the shipping costs that some other overseas sites were... See more
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I tried to return some shoes that don't fit and my requests went unanswered. I emailed at least 5 times and I still had no address to return them to. This is not the way to treat customers who genuine... See more
Company replied
I purchased two pairs of shoes to compare sizing and decided to return the unworn pair. The item was only briefly tried on at home — original packaging, tags, and seals fully intact. I contacted cus... See more
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Racket came promptly using DHL. Much preferred delivery service provider, who was efficient and informative every step of the way. My Previous attempt with another (different)sports company, using... See more
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Company details
Written by the company
Padel Market starts with the passion for padel and is driven by the desire to contribute to the growth and spread of this sport. We want to provide you the best equipment for improving and enjoying your game
Contact info
C/ Doctor Esquerdo, 105, 28007, Madrid, Spain
- info@padelmarket.com
- padelmarket.com
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impeccable service
Impeccable service. From the purchasing process to the product delivery, I was impressed by how quickly the paddle arrived at my home and by its excellent quality.
November 24, 2025
Reply from Padel Market
Hello Luis,
Thank you so much for your kind words!
We’re thrilled to hear the entire experience was smooth and that your paddle arrived quickly and in great condition ✨
Enjoy your next matches!
Best regards 💙
arrived fast with no problems at all.
November 22, 2025
Reply from Padel Market
Hello Evyatar,
Thank you for your review!
We're happy to hear everything arrived quickly and without any issues ✨
Best regards 💙
Reply from Padel Market
Hi Chris,🎾 Thanks a lot! Awesome to hear everything went smoothly 🙌 Great deals always make the padel game feel even better 😄🔥
Quick but not perfect
Got my racket pretty quickly but it had some stains on it. I emailed customer support but have yet to receive a reply. It’s been a week.
November 20, 2025
Reply from Padel Market
Hello Darren,
Thank you for your message. We will contact you privately to offer you a solution and assist you with whatever you need to improve your experience.
Best regards,
Padel Racket
Everything was excellent from start to finish, cannot fault anything.
Would order again without hesitation
November 19, 2025
Reply from Padel Market
Hi Helen, 🎾 Thanks so much! Amazing to hear the whole experience was spot-on 🙌 Hope your new racket brings plenty of winners on the court 💥😄
Over charged for delivery
Delivery charge was incorrect and will not be recommending to anyone.
November 18, 2025
Reply from Padel Market
Hi Matthew,
Thank you for your message. As we mentioned in our email, the shipping cost is clearly displayed before you complete your purchase, and by completing the payment, you accept that amount.
However, we understand your situation and have offered you a solution as a gesture of goodwill to improve your experience with us
If there is anything else we can help you with, we are here to assist you.
Best regards
Quick efficient servce
November 12, 2025
Reply from Padel Market
Hi, Great to hear everything moved so smoothly 🙌 Your next rallies will hopefully be just as sharp and fast on the court! ⚡😄
I requested a return two weeks ago and…
I requested a return two weeks ago and still haven’t received any reply. This is unacceptable.
November 11, 2025
Reply from Padel Market
Hello Chris,
We would like to inform you that we have already contacted you to assist you with your refund request and guide you through the entire process.
Best regards
No transparency on high tariff amount…
No transparency on high tariff amount for shipping to US. Prices were too good to be true.
November 10, 2025
Reply from Padel Market
Hello Carl,
Thank you for sharing your feedback. We want to assure you that all shipping costs and related information are shown transparently on our website before completing the payment, so customers can review everything before placing an order.
We will contact you privately to better understand your case and make sure we can turn your experience into a positive one.
Regards
Be lucky on first order or forget your money
If you order and you are lucky from first time, it may go well, but you will regret your decision if you receive or make the wrong order.
I ordered a wrong racket and returned it as per their instructions after they validated it is in the original condition. I have been waiting and chasing a refund since 2nd of October. Despite all my attempts to get my money back and countless emails and messages on their website, the only result is either a stupid automatic reply by an AI agent or a team member who says they will process the refund or do not where the return order is.
November 19, 2025
Unprompted review
Reply from Padel Market
Hello Murad,
Thank you for sharing your experience. We would like to inform you that we have already contacted you to offer you a resolution for your case.
We sincerely appreciate your patience and the trust you have placed in us while we reviewed the incident.
Best regards
I ordered 2 padel rackets
I ordered 2 padel rackets, sent 1 of them back and i still have not received the refund almost 4 weeks after returning the item. I have sent follow up emails and had no response, terrible service
October 23, 2025
Unprompted review
Reply from Padel Market
Hi Daniel,
Thank you for your message. We’ve already reached out to you to provide a satisfactory solution. We truly appreciate your patience and the trust you’ve placed in us while we worked to resolve this situation.
Regards
Reply from Padel Market
Hi Colin,
Thank you for your review!
We're glad everything arrived quickly and just as expected 🩵📦
Enjoy your time on the court!
Greetings
Super fast service
Super fast service. Prices are superb compared to others. Despite shipping from Spain, my racket arrived just as quick as if it was shipped from New York.
November 4, 2025
Reply from Padel Market
Hi Jerry,
We’re thrilled to hear the delivery was super fast.
Thanks for your review, enjoy your matches!
Greetings
Broken racket
One of the rackets was already broken before playing.
After contact, the racket was send back and refunded.
November 8, 2025
Reply from Padel Market
Hello Koen,
We’re sorry this happened. We’ve already reached out to you to guide you through the process and resolve this issue as soon as possible.
Regards
Reply from Padel Market
Hi Ian,
Thank you for your review! We're thrilled to hear the service and products met your expectations 🩵✨
Enjoy your time on the court!
Greetings
Reply from Padel Market
Hi Gabriel!
Thank you so much for your review 💙
We’re glad the return process was quick and smooth, just the way we like things to flow on court.
Regards
Reply from Padel Market
Hi!
Thank you for your kind words 😊
We’re happy to know everything was fast and smooth, just like a winning volley.
Regards
The padel cover was missing from shipment and they did not resolve the problem.
I purchased a Bullpadel racket from Padel Market. The neoprene cover was missing from the shipment when it arrived. They realised their mistakes when I emailed to highlight the problem. Instead of sending me the cover quickly, they suggested that I purchase a bag. I’m rather confused with the way they handled the situation. I emailed back to ask for a replacement of the cover, I am not paying more for a bag.
they ghosted, no reply at all. Disappointing.
November 4, 2025
Reply from Padel Market
Hi there 👋
Thank you for sharing your experience.
We’d like to clarify that the item you purchased is not listed on our website as including a cover, so it was not expected to be part of the shipment. That said, we completely understand the confusion and we’re sorry for any inconvenience this may have caused.
We also noticed that we had previously contacted you but didn’t receive a reply. No worries, we will reach out to you again privately to assist you and make sure your experience with us improves.
Saludos
Best experience for buying high quality…
Best experience for buying high quality padel racket.
October 30, 2025
Reply from Padel Market
Hi Mahesh!
Thanks a lot 😊
We’re thrilled to know your experience was top-notch. That’s exactly what we aim for every day, on and off the court.
Regards
Reply from Padel Market
Hi Seath 👋
Thanks a lot for your feedback! We’re glad your order arrived on time and at the best price. Enjoy your next padel match! 💥
Regards
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