I couldn't find Bullpadel custom weights for my racket in NZ, but Padel Market in Spain had them in stock, and could ship to NZ at a quarter of the shipping costs that some other overseas sites were... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I tried to return some shoes that don't fit and my requests went unanswered. I emailed at least 5 times and I still had no address to return them to. This is not the way to treat customers who genuine... See more
Company replied
I purchased two pairs of shoes to compare sizing and decided to return the unworn pair. The item was only briefly tried on at home — original packaging, tags, and seals fully intact. I contacted cus... See more
Company replied
Racket came promptly using DHL. Much preferred delivery service provider, who was efficient and informative every step of the way. My Previous attempt with another (different)sports company, using... See more
Company replied
Company details
Written by the company
Padel Market starts with the passion for padel and is driven by the desire to contribute to the growth and spread of this sport. We want to provide you the best equipment for improving and enjoying your game
Contact info
C/ Doctor Esquerdo, 105, 28007, Madrid, Spain
- info@padelmarket.com
- padelmarket.com
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Racket came cracked and no response
I’ve contacted them on social media and by email but still no response. A bout 8 days ago a racket arrived (after about 10 days) and it came cracked. Within minutes I emailed to show them the racket and if I could get it replaced. I know it’s over the holidays but they’re online and ignoring the messages.
Still haven’t heard back. It was an expensive racket so it’s very disappointing and wondering if I’m maybe stuck with a cracked racket. Very very poor service.
December 22, 2025
Unprompted review
Reply from Padel Market
Hello Enda,
We apologize for what happened. We confirm that a member of our team has just contacted you to provide support on this matter.
Best regards
Reply from Padel Market
Hello Yelzhan,
Thank you for your review! 😊
We’re happy to hear that the experience was helpful and smooth. We’re always here if you need us 🙌
Regards
Reply from Padel Market
Hello Mostem,
Thank you for your review! 😄
We’re glad to hear you’re happy with the product quality.
Enjoy it on court and have great matches ahead 💥
Regards
No action taken when requested several times
5 minutes after ordering the padel I asked for the delivery address to be altered. Check the email chain. Despite the 10 days until delivery this did not happen. Inexcusable!
December 12, 2025
Reply from Padel Market
Hello Fiona,
We sincerely apologize for the situation and fully understand your frustration. However, we would like to clarify that at the time, a member of our team contacted you and confirmed that we would request the address change, also informing you that this type of change can cause delays in delivery.
We see that the package has already been delivered, and for us, the most important thing now is to confirm that everything has arrived in order. Therefore, we will contact you directly to ensure that the delivery was correct and to help you with anything you need.
Thank you for sharing your experience; it helps us to continue improving.
Best regards
I still haven’t received my racket so I…
I still haven’t received my racket so I find it hard to give more than 2 stars
December 12, 2025
Reply from Padel Market
Hello,
We understand your frustration and are sorry for the situation. We would like to inform you that a few days ago we contacted you by email, as we need some information from you in order to move forward and assist you with the delivery.
Please check your inbox and reply to our email so we can handle your case as soon as possible. We are here to help and support you until this is resolved.
Kind regards
Ignored by customer service
We’re great when I was ordering, but unfortunately I had to return my order while it was on the way and after contacting support they told me to refuse delivery to ease the return process. But ever since then they have ignored my messages asking for my money back??
December 22, 2025
Unprompted review
Reply from Padel Market
Hello Mohammed,
We’d like to confirm that we have just proceeded with the solution to your case, and everything is now being handled accordingly.
Thank you for your patience. If you need any further clarification, we’re here to help.
Regards
Great shop to buy off
Great shop to buy off , very quick delivery and great prices
December 10, 2025
Reply from Padel Market
Hello Anthony,
Thanks a lot for your review! 😄
We’re happy to hear you liked our fast delivery and great prices
We hope your purchase joins you in many padel matches ahead 🔥
Regards
Excellent product and faster than…
Excellent product and faster than expected delivery
December 9, 2025
Reply from Padel Market
Hello Nigel,
We’re really happy to read this! 😄
Great to know you loved the product and that delivery was faster than expected 🚀📦
Now it’s time to enjoy it on court and play some great matches 💥
Thanks for choosing us!
Regards
My order was lost by the shipping…
My order was lost by the shipping company. After contacting Padel Market, they immediately resent it. Excellent service, I'm very happy with my purchase.
December 19, 2025
Unprompted review
Reply from Padel Market
Hello!
Thank you very much for sharing your experience.
We’re sorry about the issue with the shipping company, but we’re glad we could react quickly and that you’re now enjoying your purchase.
Just like on court, the key is responding fast and well 😉
Thanks for trusting us.
Regards
Reply from Padel Market
Hello Damien,
Thank you for your review!
We’re glad you liked our prices and the range of options available.
We keep working to offer the best choices so you can always play your best shot 👍
Regards
SHOCKING
SHOCKING. I ordered a racket from here that I seen on the black friday deal however padel market knowing they have put a decent discount on decided to not send out the racket and make up some issue about my name. Had 0 contact from anyone to say my name is an issue (must have to be a certain ethnic group to use the discount) for me to have to again take time out of my day to spend time to contact them they offered no solution but instantly said we will refund you. Mentioned nothing about me ordering this 2 weeks ago and hearing nothing, only until I myself had to contact them to hear this pathetic justification about they dont like my name. Offered absolutely no alternative or customer service for my time as a paying customer. For me to ask how can I write a review about my experience. I was told we will report you if you write a review. Absolute robbers will never order from here again and as an active padel player nor will I recommend infact I will happily steer them away from such an unprofessional, in human company. SO NOW WHAT? WHO YOU REPORTING MY REVIEW TO THE PADEL POLICE? anyone wanting to know more about the service I received just ask, I have taken screenshots of their response -
December 1, 2025
Unprompted review
Reply from Padel Market
We regret that your experience was not positive.
When you placed the order, the shipping details were entered only as “Anny S.”. This caused UK customs to stop the shipment, as they legally require a full name and surname to release any international order. This is a mandatory UK customs regulation and is completely outside of our control.
Customs attempted to contact you to request the missing information. As no response was received within the required timeframe, the parcel was returned to origin and your order was fully refunded.
Yesterday, we tried to explain this situation to you calmly and respectfully. The only response we received was a high volume of insults, offensive language, and false accusations. We fully understand that you were upset about not receiving the order, and despite this, we treated you with respect at all times.
At no point did we say we would report you for leaving a review. What was clearly stated is that insults and abusive language are not acceptable. You were told you were free to leave a review wherever you wished. You are also welcome to share screenshots of the conversation at any time they will clearly show the repeated insults we received.
We always aim to provide professional and respectful customer service to all players.
I was well informed of the progress of…
I was well informed of the progress of my delivery. Item was spot on and arrived a day earlier than expected. I would definitely use Padel Market again
December 4, 2025
Good experience with this market
Good quality, very easy to order on website,
I ordered a new racket, I am very happy with it, I also ordered dry grip gel and balls. Everything came quickly, although there were problems with Fedex
December 2, 2025
Worldwide shipping :)
December 2, 2025
Worst retail experience
The website says delivery in 24-48 hours. Well its been 2 weeks and I haven’t received the order yet. This is the worst service I have ever experienced.
With all this, they’re refusing to cancel and refund my money.
Utterly unacceptable.
November 30, 2025
Reply from Padel Market
Hi Rawa,
We’re really sorry that your experience hasn’t been a positive one and that this situation is causing you frustration. This is certainly not the level of service we aim to provide, and we’re actively working to ensure these kinds of issues don’t happen again.
📩 We’ve already reached out to you directly by email so we can assist you in a more personal way and review your case in detail. Our goal is to find the best possible solution and support you through this process 🤝
Arrived quicker than I expected
Arrived quicker than I expected, was well packaged and I could track it through its journey. A positive experience
November 29, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.