Paisley Freight Reviews 

744
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the booking process easy and appreciated the timely collection and delivery of their items. People often highlighted the good pricing and the convenience of services like providing bike boxes and packing materials, which made the process stress-free. However, some customers also noted issues with collection, with drivers not showing up or making minimal attempts to collect packages. There were also complaints about unexpected charges for oversized items, even when using their own packaging, and concerns about damaged goods during transit. A few reviewers expressed dissatisfaction with the delivery times, finding them longer than expected, and mentioned a lack of contact options for customer support.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some reviewers praising the... See more

Service

People report ambiguous experiences with service, with some customers praising it as unrivaled reliability... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding the price to be good or awesome, even... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I ordered a bike from a shop in Stirling, to be delivered to Elgin (about 150 miles north of Stirling) on 24hr delivery. Three days have now passed, no one has been in touch, emailing them has yielde... See more

Rated 1 out of 5 stars

The driver did not come to pick up the package on the agreed day. I paid an extra 20 pounds because I am from Northern Ireland. Also, there is no adequate connection with this possibly fake company.

Rated 1 out of 5 stars

Booked order 120 x 100 x20 I received an email stating it was oversized at 110 x 104 x 19 I measured the parcel when entering details and rounded the numbers up to be safe So... See more

Rated 1 out of 5 stars

The delivery driver never turned up and was supposed to call once arrived and they now want to charge me 9.99 to reschedule collection and so I cancelled the order and they didn't refund me what I pai... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Paisley Freight offers a Nationwide and European delivery service for alloy wheels, tyres, bikes, car parts and pallets. We currently offer next working day delivery within the UK and express European delivery services. We understand that the cost of delivery is important, for businesses and individuals. Therefore, we work with our network of couriers to provide low prices for a selection of services.


Contact info

2.8

Average

TrustScore 3 out of 5

744 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.8

All reviews

(744)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Easy booking online and easy packages to pick from especially when you have 4 wheels and tyres to send. Good price and collected on time.
And email was sent by Paisley freight to say my items had been delivered.
I would use them again and recommend them to others.

July 14, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent Serivce From Start to Finish

I cannot fault the service from start to finish. Ordering was done on line and very simple. I sent a question via email and received a prompt reply.

I purchased the Push Bike Package, that included, packaging with a box, bubble wrap and tape, These items arrived the very next day. I arranged for the push bike to be picked up a few days later, to give me time to pack the push bike.

Excellent service from the start from me ordering the bundle to the push bike been delivered to my customer.

I cannot fault the service at all. I was notified that they would be using a local partner.

June 20, 2023
Unprompted review
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Rated 1 out of 5 stars

Lost my bike within 12 hours

Lost my bike within 12 hours of collection from seller.I had to chase this up- then informed it was out for delivery (two days later) with a courier. One dispatched they decided the seller has used an over sized box, charged me £15. They updated my delivery status to say I had requested the change in delivery. Chaos. No bike, no idea where it is or when it will be delivered. Two days at home waiting and nothing. If you want stress free bike transport- go elsewhere. Edit; bike finally delivered- driver told me that he had seen the parcel at the depot the day before but it was just left there 🙈

June 14, 2023
Unprompted review
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Rated 1 out of 5 stars

Don’t bother go elsewhere

Don’t bother go elsewhere wish I had read reviews proper took extra insurance out wheels arrived at seller week late and damaged and just give you run around no matter what evidence you supply they will ask for more and give you 24 hours to reply or close the case already taking legal steps to pursue my loss over this joke outfit

May 26, 2023
Unprompted review
Rated 1 out of 5 stars

If this is the best thing you do today

If this is the best thing you do today, do not use them, goods get damaged, they play the most incredible games to ware you down so you don't get a claim through or can't be bother, please please don't use them, director is trading as more than one company name look on company house records also has desolved business names you get the idea!

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, and great value for money.
3 x I have used Paisley Freight for a bulky item, they are by far the best.

May 16, 2023
Unprompted review
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Rated 1 out of 5 stars

I had requested delivery of my bicycle…

I had requested delivery of my bicycle but the date of collection kept getting delayed. Someone eventually came to collect it but this was a week after the initial collection day.

This date was provided my Paisley Freight and was not something I had arranged. They then request a rearrangement fee of £10 which seems unfair considering I had chosen an acceptable collection date which was then ignored.

Another collection date was arranged but they didn't come (we were in all day) but marked us as being away. 3 weeks and no collection, just a large bicycle box in the hallway.

May 10, 2023
Unprompted review
Rated 1 out of 5 stars

Dont use…terrible service

Dont use…terrible service

Firstly, if your looking for an update dont bother. They dont have a telephone, so you cant call, all communication is via email. Even when they do respond its clear they just dont care!
The tracking tool, good luck with that!

May 5, 2023
Unprompted review
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Rated 5 out of 5 stars

I am blown away

I am blown away, pick up in Glagow delivered to Berkshire the next day and the cheapest quote on the Internet. I would recommend this company to everyone and would certainly use again it was effortless.

May 3, 2023
Unprompted review
Rated 4 out of 5 stars

Great deal, delivered

Paisley Freight offered a great deal for shipping a set of wheels and tyres. The wheels were collected yesterday and delivered today. I can't give them 5 stars because the actual shipping company, APC, provide very poor notice of collections and their tracking system didn't work.

May 4, 2023
Unprompted review

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