Paisley Freight Reviews 

744
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the service for its efficiency, ease of booking online, and reliable delivery times, often noting that items arrived safely and as scheduled. People appreciate the good prices and the option to receive bike boxes and packing materials, which simplifies the preparation process. Reviewers frequently recommend the service for its seamless and professional approach to transporting items, especially bikes. However, some customers also noted significant issues with delivery and collection, including damaged goods, drivers leaving quickly, or not attempting collection at all. There were also complaints about unexpected charges for oversized items or rebooking, particularly for deliveries to Northern Ireland, which some felt were unfair.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting positive... See more

Service

Clients share ambiguous opinions on service, with some reviewers reporting excellent and efficient service,... See more

Price

People report ambiguous experiences with price, with some finding it awesome and good for their items, even... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Awful handling of goods and terrible handling of a complaint also! Paid £270 for them to deliver me something which got dropped off a forklift and completely destroyed (costing me an extra £11... See more

Rated 1 out of 5 stars

Booked a collection. Was given a 2 hour expected collection time. Was in my garage getting it ready for collection. They rung my doorbell and 60 seconds later left. It takes me that to walk from my ga... See more

Rated 1 out of 5 stars

Booked order 120 x 100 x20 I received an email stating it was oversized at 110 x 104 x 19 I measured the parcel when entering details and rounded the numbers up to be safe So... See more

Rated 1 out of 5 stars

I ordered a bike from a shop in Stirling, to be delivered to Elgin (about 150 miles north of Stirling) on 24hr delivery. Three days have now passed, no one has been in touch, emailing them has yielde... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Paisley Freight offers a Nationwide and European delivery service for alloy wheels, tyres, bikes, car parts and pallets. We currently offer next working day delivery within the UK and express European delivery services. We understand that the cost of delivery is important, for businesses and individuals. Therefore, we work with our network of couriers to provide low prices for a selection of services.


Contact info

2.8

Average

TrustScore 3 out of 5

744 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.8

All reviews

(744)

25 reviews in the last 12 months

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Rated 1 out of 5 stars

Trying to contact with no response

Trying to contact the company for a delivery that is late and nobody come back to me. Also no phone number on website for them. Just avoid avoid avoid.
Awful service
I'm surprised how this type of companies are allowed to trade. They should be shut down straight away 😤

June 3, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting customer service

Refuse to accept a shipment tatcwas Kate due to their stupid driver returning my item to the depot as undeliverable (which us wasn't ) as he had the full address and postcode and people were here waiting fir the delivery ..,

Now two weeks on the useless company still haven't returned the item to sender so I'm still waiting for my refund !!!

THIS COMPANY ARE USELESS WITH LITTLE CARE ABOUT CUSTOMER SERVICE WHATSOEVER AVOID AT ALL COSTS !!!!

June 2, 2024
Unprompted review
Rated 1 out of 5 stars

Be carefully with this service!

Be carefully with this company before you using their service Read the Terms and Conditions before you buying Liability cover, they have a list of goods that not include in Liability Cover. The owner are fully responsible for product, if your goods arrived in damaged condition you will be responsible not this service😀

May 28, 2024
Unprompted review
Rated 4 out of 5 stars

Why not 5

Why not 5? Because I was booking ina rush and I feel slightly mislead by their website. I thought it is a dedicated courier for alloy wheels etc, believing they are using some kind of racks for non boxed wheels with tyres. Lucky me, the seller wrapped to wheels correctly and the wheels arrived undamaged in APC van

May 15, 2024
Unprompted review
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Rated 5 out of 5 stars

I’ve used Paisley Freight a number of…

I’ve used Paisley Freight a number of times over the years and they have not let me down. They picked up 2 separate large 30kg and 10kg package yesterday morning in Staffordshire and delivered to me today in the allocated time slot. Could not have asked for more.

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Good price, Helpful Staff, Super quick delivery

Good price. Quick response to email questions. Friendly helpful staff at Paisley Depot. Dropped parcel at 5pm was delivered 10am next morning. Perfect.

I didn't have a lot of choice for carrier due to the size of parcel and was a bit nervous given some of the previous reviews, but had an excellent experience.

April 19, 2024
Unprompted review
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Rated 1 out of 5 stars

Shambles courier service

Shambles courier service. Paid almost £100 for delivery which was meant to be delivered next day... one week later bike is undelivered still which is an absolute joke. Sent few emails and there is no update whatsoever, thought evri was the worst courier but paisley freight knocks it off the podium and takes the gold

If you charge someone extortionate amount of money to post something i expect to get what i paid for. Now i got an ebay complaint due to the incompetence of these fools. Stay away

April 2, 2024
Unprompted review
Rated 1 out of 5 stars

Steer well clear

Steer well clear, paisley sub contract the deliveries.

I paid for 5 16” alloy wheels to be delivered, wrapped in loads of bubble wrap and parcel taped in cardboard boxes. They came battered, ripped, damaged and manhandled.

Quote to repair was £140 but would not pay the full amount.

A complete waste of time sending emails and don’t do telephone calls.

Be very careful…

March 29, 2024
Unprompted review
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Rated 5 out of 5 stars

First time using Paisley Freight

First time using Paisley Freight, faultless from order to delivery. Order Exhaust Monday, picked up from Rugby Tuesday, delivered to Edinburgh Wednesday. Brilliant service and excellent price

March 27, 2024
Unprompted review
Rated 4 out of 5 stars

Absolutely rapid bike delivery for a fair price

I shipped a (dismantled!) tandem from the APC Edinburgh depot to Bristol in less than 24hrs. The box had clearly been handled with care and the courier at this end was polite and helpful. Slightly clearer emails confirming I'd booked drop-off (rather than collection) would be my only suggestion, but overall a great experience for a fair price.

March 15, 2024
Unprompted review
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Rated 5 out of 5 stars

Wheel Easily done

Easily done. APC driver was prompt with pickup. All went with ease as I was well informed with progress throughout delivery process.

March 5, 2024
Unprompted review
Rated 2 out of 5 stars

Paisley ok courier choice is rubbish

Good price but then they outsource it to APC who are useless. Meant to be next day arrived the day after. Left instructions on where exactly to leave the wheels. Must have been too far for the lazy driver to bother walking to put them where I requested. If you are a courier who cant be bothered to walk maybe it is the wrong job for you?

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

On time, no damage, good pricing policy.

4 off Wheels with tyres arrived in the morning after being picked up a long distance away the day before. Arrived with all packaging intact and undamaged. Second time I have used Paisley Freight and would use again. Very fair pricing policy.
Very happy.

February 29, 2024
Unprompted review

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