Paisley Freight Reviews 

743
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the service for its efficiency, ease of booking online, and reliable delivery times, often noting that items arrived safely and as scheduled. People appreciate the good prices and the option to receive bike boxes and packing materials, which simplifies the preparation process. Reviewers frequently recommend the service for its seamless and professional approach to transporting items, especially bikes. However, some customers also noted significant issues with delivery and collection, including damaged goods, drivers leaving quickly, or not attempting collection at all. There were also complaints about unexpected charges for oversized items or rebooking, particularly for deliveries to Northern Ireland, which some felt were unfair.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting positive... See more

Service

Clients share ambiguous opinions on service, with some reviewers reporting excellent and efficient service,... See more

Price

People report ambiguous experiences with price, with some finding it awesome and good for their items, even... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Awful handling of goods and terrible handling of a complaint also! Paid £270 for them to deliver me something which got dropped off a forklift and completely destroyed (costing me an extra £11... See more

Rated 1 out of 5 stars

Booked a collection. Was given a 2 hour expected collection time. Was in my garage getting it ready for collection. They rung my doorbell and 60 seconds later left. It takes me that to walk from my ga... See more

Rated 1 out of 5 stars

Booked order 120 x 100 x20 I received an email stating it was oversized at 110 x 104 x 19 I measured the parcel when entering details and rounded the numbers up to be safe So... See more

Rated 1 out of 5 stars

I ordered a bike from a shop in Stirling, to be delivered to Elgin (about 150 miles north of Stirling) on 24hr delivery. Three days have now passed, no one has been in touch, emailing them has yielde... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Paisley Freight offers a Nationwide and European delivery service for alloy wheels, tyres, bikes, car parts and pallets. We currently offer next working day delivery within the UK and express European delivery services. We understand that the cost of delivery is important, for businesses and individuals. Therefore, we work with our network of couriers to provide low prices for a selection of services.


Contact info

2.8

Average

TrustScore 3 out of 5

743 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.8

All reviews

(743)

24 reviews in the last 12 months

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Rated 1 out of 5 stars

Never again.

I've used Paisley many times for transporting bikes, no issues. This time however they (APC sub) managed to damage the bike box (that takes some doing) and the bike inside, I'd struggle to do that with a crowbar. Submitted a claim but they just wriggled around in T&Cs until I gave up. Basically it seems like it's pot luck. Need more confidence than that. Never again.

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

Very good service

Very easy to book using their website, great prices, excellent communications once booked and updates on delivery progress, then my bike arrived on Saturday when I didn't expect it until Monday!

August 31, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service and zero communication…

Terrible service and zero communication - Phone number is just an answerphone message saying use email address on website, but they don't answer emails. Booked a collection for an alloy wheel on a 24 hour service on 23rd August and it was finally delivered on 2nd September. Customer with car off road, justifiably giving me huge grief. Do not use these people - they only sub the job out to APC anyway, who then tell you to contact Paisley Freight when something goes wrong.

September 2, 2024
Unprompted review
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Rated 5 out of 5 stars

Perfect experience

Great price. Great service, thoroughly recommend these guys for moving your bike. Delivered to the other end of the country in less than 24 hours, amazing job.

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

A very good service

This was my first experience of sending 4 Road wheels....anywhere! The help desk quickly clarified my queries, the collection & delivery were spot-on and, given the sizes & weights involved, the price was very good too.

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

First class service

Sent 4 alloy wheels and tyres from Newcastle on Tyne to Derby. Easy to book online. Price only £59.99. Clear instructions on packing and options to have them collected or drop off at a local depot. I chose to drop them off, drove straight to goods-in and someone helped me right away, in and out in 2 mins. Delivery and tracking was next day with info at every stage. First class would use Paisley Freight again no hesitation.

July 12, 2024
Unprompted review
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Rated 1 out of 5 stars

I would give no stars if I could

I would give no stars if I could. This is THE worst delivery service ever! Booked a bike which didn’t state box size so got extra charged for that at 20% extra. Poor tracking information. Failed first collection where driver didn’t see garage open with parcel in and didn’t knock on door. Tried to charge me for that. Was supposed to be next day but they took 2 extra days. When they delivered the parcel they left box flat on its side. The second driver had such a poor attitude and was rude. AVOID!!!

July 5, 2024
Unprompted review
Rated 1 out of 5 stars

Quick enough delivery

Quick enough delivery, but the driver was rude, unprofessional and foul-mouthed, and expected my disabled son to lift out 4 alloys wheels and tyres HIMSELF from the delivery truck.
Ummm......REALLY??????

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Tried this company

Tried this company, and they where amazing. Got my alloys 500 miles across the country overnight! 26hrs after collection they where reciebed in the same condition as sent. I will be using paisley freight again. Thankyou

July 3, 2024
Unprompted review
Rated 1 out of 5 stars

No signature, box damaged and bike ruined.

I bought a bike on eBay. Box, delivery and liability cover purchased from Paisley. The bike box was left on my drive with no signature by APC. Box damaged and bike ruined inside despite foam and bubble wrap. Very rough treatment. Paisley then declined the claim as they said no evidence of bubble wrap. PLEASE AVOID.

June 28, 2024
Unprompted review
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Rated 5 out of 5 stars

Outstanding service

Outstanding service! I’ve had multiple wheel shipments across the UK this year without any problems. I highly recommend this company for anyone looking to ship wheels, tires, or rims.

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

sceptical but Impressed…

sold my bike and buyer wanted it shipping and paid for your service I was a little concerned after reading reviews. booked last Friday Box arrived Tuesday collection yesterday Midday and Buyer has received the bike at 9 AM today. when I had questions the responses were straight back with all information thank you

June 20, 2024
Unprompted review

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