Paisley Freight Reviews 

744
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the service for its efficiency, ease of booking online, and reliable delivery times, often noting that items arrived safely and as scheduled. People appreciate the good prices and the option to receive bike boxes and packing materials, which simplifies the preparation process. Reviewers frequently recommend the service for its seamless and professional approach to transporting items, especially bikes. However, some customers also noted significant issues with delivery and collection, including damaged goods, drivers leaving quickly, or not attempting collection at all. There were also complaints about unexpected charges for oversized items or rebooking, particularly for deliveries to Northern Ireland, which some felt were unfair.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting positive... See more

Service

Clients share ambiguous opinions on service, with some reviewers reporting excellent and efficient service,... See more

Price

People report ambiguous experiences with price, with some finding it awesome and good for their items, even... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Awful handling of goods and terrible handling of a complaint also! Paid £270 for them to deliver me something which got dropped off a forklift and completely destroyed (costing me an extra £11... See more

Rated 1 out of 5 stars

Booked a collection. Was given a 2 hour expected collection time. Was in my garage getting it ready for collection. They rung my doorbell and 60 seconds later left. It takes me that to walk from my ga... See more

Rated 1 out of 5 stars

Booked order 120 x 100 x20 I received an email stating it was oversized at 110 x 104 x 19 I measured the parcel when entering details and rounded the numbers up to be safe So... See more

Rated 1 out of 5 stars

I ordered a bike from a shop in Stirling, to be delivered to Elgin (about 150 miles north of Stirling) on 24hr delivery. Three days have now passed, no one has been in touch, emailing them has yielde... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Paisley Freight offers a Nationwide and European delivery service for alloy wheels, tyres, bikes, car parts and pallets. We currently offer next working day delivery within the UK and express European delivery services. We understand that the cost of delivery is important, for businesses and individuals. Therefore, we work with our network of couriers to provide low prices for a selection of services.


Contact info

2.8

Average

TrustScore 3 out of 5

744 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.8

All reviews

(744)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Ticks all the boxes for sending vehicle wheels.

Tried them when the ParcelForce quote form would not work. Just ticks all the boxes for sending wheels which are notoriously tricky with other providers, and takes some stress out of the process. Online portal is intuitive and reliable. APC drivers are in my experience always helpful. Collected when they said it would be, delivered when they said it would be and customer is happy - what more do could you ask for. Will be using Paisley again in future.

December 7, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost!!!

Collected the parcel fine. 1 week later and I can see it's still at the depot. No phone number (i.e. they don't want you contacting them) and customer service via email can't give me an ETA on delivery. No notice or indication of delays at time of booking. Last time I use them.

November 28, 2023
Unprompted review
Rated 4 out of 5 stars

Prompt

Prompt, efficient. Narrow window for collection/ delivery. Competitive rates.
Would have been 5 Stars. But no live tracking or telephone support had we needed it.

December 1, 2023
Unprompted review
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Rated 5 out of 5 stars

What a superb company

What a superb company. They would deliver a large parcel, where all the usual couriers wouldn’t. Not too heavy, just a few centimetres too big. Communication was first class, notifying me for every move from pickup to delivery. Would definitely recommend and certainly use them again.

October 24, 2023
Unprompted review
Rated 5 out of 5 stars

Used for first time to deliver a…

Used for first time to deliver a bicycle.
Have to say I was impressed by the service.
From Durham in the north east to my door
in Stoke on Trent for £45 is good value.
This said I would use Paisley freight again.

October 20, 2023
Unprompted review
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Rated 4 out of 5 stars

One of the few who transport wheels & tyres

One of the very few companies that courier wheels and tyres. Pretty straight forward from start to finish. The only thing I would give them feedback on is, I wish there was a summary page, before confirming payment, otherwise from pickup to delivery, it was a 5 star service.

October 18, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible , customer service is full of wokeys and liars who get offended when you complain of their poor service . They refuse to refund you for services they are unable to provide , I don't even think they deliver anything just sub it out on the cheapest possible service, minimal communication, no phone , scammers avoid.

October 1, 2023
Unprompted review
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Rated 5 out of 5 stars

Great

Great, collected my tyres on time and delivered next day, will definitely use again.

October 3, 2023
Unprompted review
Rated 3 out of 5 stars

Delivery fine, but impossible to contact

The delivery process was fine and was completed smoothly (4 tyres).
I have only given 3 stars because (a) the company makes it impossible to contact them with queries (there is no phone number at all, and the enquiry I sent online was ignored), and (b) the packaging stipulation for tyres was Draconian given the fact these items are almost indestructible (it took a very long time to package the tyres).

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Best bike courier service ever!

I cannot speak more highly of Paisley and the experience we had of them. From the online interaction for booking a collection, to the tracking of both the box delivery and bike collection/redelivery, and the interaction with local partners over changes to the requirements, they were simply awesome!

September 28, 2023
Unprompted review

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