Paket.se Reviews 

​I recently sent a package using Paket.se / Bring, and it was a complete nightmare from start to finish.
​After I dropped off the parcel at the service point, all tracking completely stopped. There were no further scans or updates, and the package essentially disappeared without a trace for over three weeks. This caused immense stress and inconvenience for both me as the seller and the buyer.
​Instead of taking responsibility, I was forced through a lengthy and frustrating process requiring endless documentation and follow-ups. After more than three weeks of complete silence and zero control over where the package was, it was suddenly delivered.
​Paket.se simply closed the case and refused to offer any compensation, washing their hands by referring to Bring's terms. Bring, on the other hand, doesn't even bother to respond.
​Failing to track a parcel, losing it for weeks, and then refusing to compensate even the basic shipping cost for an utterly failed service is unacceptable. Neither Paket.se nor Bring seems to have control over the services they offer. I strongly advise everyone to look for other, more reliable shipping options.

Be cautious if there are any problems with your deliverance. One out of 4 packages were delayed whereof the late one was incomplete.They thereafter refereed to internal policy and did not consider looking into the claim as they meant it should have been posted within 7 days, this was x-mas and i reported it within 3 working days. Someone got lucky with two golf clubs and I have to buy new ones without any compensation.

I sent a paintball marker via paket.se (UPS), I called before and asked if it was possible to ship my product and the customer service said yes. 5 days later I get tha package back and UPS has not received the correct info from paket.se and therefore returned the package. I now call customer service and they explicit tell me to send this package again and I would a return on my first delivery fee. I asked if they just could not charge me and they said no, but I was not to worry and they would solve this quickly. I paid and sent my package a second time, 6 days later my package was still stuck in customs in Sweden and after multiple calls to paket.se customer service I finally got the package back, now I have paid 1600kr for nothing and paket.se refers to UPS and that UPS is the ones that don’t want to return my delivery fees, I then contacted UPS my self and found out it wasn’t UPS fault and I have all the email to prove this. Instead of paying back my money paket.se started to send multiple 4600kr bills to me for sending ”unlawful products” witch I clearly didn’t not do and I have UPS Sweden management confirming this. I have sent the same products to USA via PostNord 30times not with out a single issue and to much cheaper price than paket.se.

DO NOT use there service, it’s a company without integrity that scams people.

Customer service is non existent. Delivery guy didn't show up and they just told me to wait longer and longer every time I called until they're service lines were closed.

Subject: Formal Complaint Regarding Failed Delivery – Pakke.dk, Paket SE & Budbee

Dear Pakke.dk, Paket. SE and Budbee Customer Service,

I am writing to formally lodge a complaint regarding the failed delivery of a package sent from Madrid to Stockholm, booked through Pakke.dk and handled by Budbee on the Swedish end.

September 29th, 2025 at 13:43 pm Budbee sends a message to my recipient re: important information and then, it went into a hellscape limbo with neither company except for Federal Express taking ownership! Then you send an update YESTERDAY October 2, 2025 that you will deliver it at 15:50 pm yet do not provide a pin.
This package was a belated wedding gift — gourmet food items — meant to be delivered to my brother in Stockholm. Pakke.dk advertised delivery within 7 business days, which led me to believe the package would arrive in time before my brother traveled. That did not happen.

The problems began once the package reached Sweden:

Budbee failed to deliver the package to the address provided, instead insisting on placing it in a parcel locker.

There were no available lockers or Budbee claimed they "could not find one," and instead of resolving this, they placed the burden on my brother (the recipient) to locate or access a locker himself.

Despite repeated assurances that the package would arrive before his departure, Budbee failed to provide the necessary PIN code for collection in time.

As a result, he left the country without receiving the gift, rendering the entire shipment pointless.

This experience has caused undue stress, disappointment, and frustration, not only because of the failed delivery but due to the lack of ownership and communication from both companies. At no point should the recipient have been responsible for resolving last-mile delivery issues — especially when a complete delivery address was clearly provided.

I am requesting the following:

A formal apology and explanation of what went wrong on both ends (Pakke.dk and Budbee).

A full refund or partial compensation, as the delivery failed and the service promise was not upheld. The package was delivered today October 3rd, 2025 even with an escalation from Fed Ex and promise to deliver on the 2nd.

Confirmation on what happens to the package now that the recipient is no longer in the country.

Please treat this matter as urgent. I expect a prompt resolution and written response.

Sincerely,
Veronica G. Ochoa
Paket.se ordre 309631/Tracking Number Fed Ex 884603580571

Tuesday, 9/23/25
10:50 AM
Shipment information sent to FedEx
Wednesday, 9/24/25
2:05 PM
Picked up
SAN FERNANDO DE HENARES ES
4:36 PM
Delivery option requested Hold at FedEx Facility request received - Check back later for shipment status
7:07 PM
On the way
SAN FERNANDO DE HENARES ES
10:43 PM
Left FedEx origin facility
SAN FERNANDO DE HENARES ES
Thursday, 9/25/25
9:33 PM
Arrived at FedEx hub
DUIVEN NL
9:34 PM
Shipment arriving On-Time
DUIVEN NL
11:38 PM
On the way
DUIVEN NL
Friday, 9/26/25
1:58 AM
Departed FedEx hub
DUIVEN NL
2:35 PM
Arrived at FedEx hub
HELSINGBORG 0 SE
8:12 PM
On the way
HELSINGBORG 0 SE
Monday, 9/29/25
6:51 AM
At local FedEx facility
UPPLANDS VASBY 0 SE
6:51 AM
On the way
UPPLANDS VASBY 0 SE
6:53 AM
Shipment arriving On-Time
UPPLANDS VASBY 0 SE
7:07 AM
On FedEx vehicle for delivery
UPPLANDS VASBY 0 SE
8:10 AM
Shipment arriving early
UPPLANDS VASBY 0 SE
10:29 AM
At local FedEx facility Received at FedEx Facility
UPPLANDS VASBY 0 SE
2:44 PM
On the way
BUDBEE SE
Tuesday, 9/30/25
5:22 AM
Departed FedEx hub
HELSINGBORG 0 SE
8:46 AM
On the way
BUDBEE SE
Wednesday, 10/1/25
6:32 AM
On the way
BUDBEE SE
Thursday, 10/2/25
7:08 AM
On the way
BUDBEE SE
Friday, 10/3/25
8:46 AM
On the way
BUDBEE SE
5:08 PM
Delivered
JOHANNESHOV SE
Shipment facts
Shipment overview
Tracking number
884603580571
Ship date
9/24/25
Standard transit
9/30/25 before 6:00 PM
DELIVERED
10/3/25 at 5:08 PM

Appalling service. No response to email enquiries regarding my package. Their tracking system is pure fiction. Avoid completely.

worst service ever. i paid about $90+ sgd to ship my 7kg package back to singapore via courier FedEx. 3 weeks later, FedEx puts a charge on my card without ANY notice, another $150 sgd, then gave an invoice 2 days later. so the total was $240+ for a goddamn 7kg parcel.

idk what the point of this platform was when i can go to fedex/postnord directly for a cheaper rate. lots of hidden costs.

worst of all, no one came to pick up my parcel. the website has poor user interface so I had to directly email them to arrange for a pick up but no one turned up. contacted fed ex directly to arrange for parcel pick up.

anyways to save time, the EMOTIONAL STRESS, money etc., please go find another reputable source. this is coming from a poor exchange student who wanted to save cost but in the end spent more than budgeted and went through hell of a emotional whirlwind.

On time collections as booked, with 95% accuracy. Highly responsive in cases of late collections. Interphase with DHL tracking system sometimes does not work.

What a joke sending invoice out that doesn't contain any OCR
how the f u want us to pay this it can be anything on the
Faktura nr
Kund
Kund nr

Make it clear I asked you 17 times in 4 weeks still no damn reply

And warning everyone their drivers are pur imbeciles cost me 700 kr their mistake added 3 copies of the custom papers and their DU* AS* DRIVER ASK WHAT THIS FOR what he must know and threw them away my package got delayed 1.5 week and cost me another charge and now 4 months after another 700 ???????????????

Be very careful doens matter what you do they will claim you later on just ship with postnord save the trouble and extra cost as no matter what you do they will F it up

Their account registration form is broken, making it impossible to create an account. It rejects the form every time saying in Danish on the Swedish site that the birth date is in incorrect format, when it is in fact, in the right format, the format filled in by their own system.

Their support chat is a useless chatbot that randomly swaps between English and Swedish and says that their customer service is not available, even during the indicated opening hours.

This does not invoke much trust for the company.

Worst service i had ever in my life. This site is making scams with the customers by declaring lost bag and return nothing to customer. Do not book through this site even its cheaper but you will not get your precious items.

All good, easy to create a parcel, picked up in expected time (UPS), easy to monitor delivery.

They delivered a small package in 1 day from Sweden to Greece for a very good price (lowest I could find anywhere online), exactly as per the conditions of the contract. Very pleased with the service. I will use them in the future.

Amazing, really glad I discovered this site, really good price

Leveransen och kundtjänsten är jättefin!

Not even worth 1 star. They lied. The packet was not even picked up and we didn’t even get a sorry or a refund. Stay away from this company

Bad Service
They did not cumply and they did not refund.

My DHL document sent to China was lost. I still not get any answer about the refund and compensation.