I recently sent a package using Paket.se / Bring, and it was a complete nightmare from start to finish. After I dropped off the parcel at the service point, all tracking completely stopped. Ther... See more
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See what reviewers are saying
The initial booking is easy. However there are definitely areas in booking that needs help. For private persons 1. Customs form redesigned when sending personally owned goods to reflect personal goods... See more
Pick up times and delivery times are on target Fast service once the order is booked lowest price Booking webpage is however confusing after initial information is entered. I don’t find a web pag... See more
They delivered a small package in 1 day from Sweden to Greece for a very good price (lowest I could find anywhere online), exactly as per the conditions of the contract. Very pleased with the service.... See more
3.2
Average
2K reviews
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Took forever to fill in the form/set up…
Took forever to fill in the form/set up account! Not very clear.
Went to delivery point on Friday 17th November, they could not print anything so had to find a printer myself. Packet could not be sent that day as a result. Had to wait for Monday 20th November.
Not very impressed with the (lack of) service!
Packet not delivered yet (or traceability page not updated since Friday 24th November.)
Rang UPS customer services on Friday 24th November. She suggested that the recipient of the packet should ring them directly. When I told her that the recipient (in France) would struggle understanding her English and have a conversation with her, she hung up on me!
Appalling!
November 17, 2023
Reply from Paket.se
Hello Gunter,
Thank You for Your feedback.
Please contact our customer service. We will help You.
Have a nice day!
Easy to use.....gets the job done.
October 26, 2023
Easy process from start to finish!
Easy process from start to finish. Will use them again.
October 26, 2023
My package reached the destination in…
My package reached the destination in good time and condition, but the tracking system on their website didn't work. Customer service was however friendly and guided me to UPS's webpage.
October 19, 2023
Everything was verry well.
October 21, 2023
Good service
Good service, thank you!!!
Process was very clear and easy to use. My parcel was delivered on time and intact. Postage price was fair.
Very happy with Paket.se
October 11, 2023
longer time that said at the moment of…
longer time that said at the moment of the contract
October 12, 2023
Package was collected from the doorstep…
Package was collected from the doorstep on the right day, and was delivered without a problem.
September 29, 2023
Quick and easy to use
September 25, 2023
10000 tack professionally
September 12, 2023
Soon 2 weeks and nobody has even come…
Soon 2 weeks and nobody has even come f9r package. I xalled but can not get thru
August 15, 2023
Reply from Paket.se
Hello,
We are sorry for the inconvenience.
We received information that Ups attempted to collect your shipment the 25th of August. Have You been at home then? You ordered just the one pickup for 25.08.
Please always contact us regarding failed pickup and we will be able to resolve the issue.
Best regards
Paket.se
Excellent service
We made last minute decision to send our boxes from Sweden to Switzerland. The packets were picked timely by ups and were delivered on the third day at our doorstop. Highly recommended!!
August 10, 2023
The initial booking is easy
The initial booking is easy. However there are definitely areas in booking that needs help. For private persons 1. Customs form redesigned when sending personally owned goods to reflect personal goods ! Also clarifying even though you own your clothes and toiletries you need to give them a value or ups will hold package or return it making you pay again if returned. Strange rules to send your overflow home or to lighten your load. Form should be clear to reflect not commercial shipment but personal package! Also you should if problem occurs be able to upload new documents without having to wait for office to reopen delete first one so you can upload new. I appreciated getting tech help but would like things simplified so it’s not necessary!
July 31, 2023
Not professional enough.
July 30, 2023
Reply from Paket.se
Hi Dominique,
Thank You for Your feedback.
We've asked you to provide a different email address for the recipient as Dhl was unable to contact the receiver with the information You provided in the order. DHL needed to contact the recipient regarding a customs clearance. You requested to communicate with you in French. We are sorry for the inconvenience, but we have support in English, Danish and Swedish.
Best regards,
Paket.se
Very harsh treatment of the boxes
Very harsh treatment of the boxes. have survived moving from Finland to Sweden and 5 movings within Sweden. Now with UPS packages are damaged
July 16, 2023
Reply from Paket.se
Hi,
We are sorry for the inconvenience. Please contact our customer service. We will send a claim to Ups regarding the damage.
Best regards,
Paket.se
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