Palmetto Publishing Reviews 

1,139
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 340 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for providing exceptional guidance, constant encouragement, and expert advice throughout the entire book publishing journey from start to finish. People deeply appreciate the beautiful cover designs, thorough editing, and professional layout that successfully bring their unique creative visions to life. However, some customers also noted that communication could occasionally feel slow, suggesting that more regular updates during production would be beneficial. A few reviewers additionally experienced unexpected delays regarding editing deadlines or felt they had to manage certain tasks more independently than anticipated.

What people talk about most

Staff

People report positive experiences with staff, highlighting the team's exceptional professionalism,... See more

Service

Consumers find service to be exceptional, expressing deep satisfaction with the professional guidance and... See more

Product

Customers consistently note positive experiences with product, expressing deep satisfaction with the final... See more

Customer service

Clients share positive opinions on customer service, highlighting that reviewers consistently received prompt... See more

User experience

Customers had positive experiences with user experience, finding the overall publishing process exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I experienced a wonderful welcome when I stopped in person to meet the staff of Palmetto Publishing last December. I signed my contract that day and have never regretted that decision. I was led throu... See more

Rated 5 out of 5 stars

This is my second book with Palmetto, and the second experience mirrored the first—exceptional support offered in all dimensions. Everything was done well and undertaken in a timely way. Quality and r... See more

Company replied

Rated 5 out of 5 stars

My experience with Palmetto Publishing was amazing. They helped me with alot more than I ever thought they could. Everything from distribution, editing which was top notch, and receiving the book into... See more

Rated 5 out of 5 stars

Working with Palmetto has made my first book experience a wonderful one. I was worried about many things but they helped guide me through the process. They were never "pushy" but worked at my pace.... See more


Company details

  1. #5 of 37 best companies in Book Publisher
  2. #2 of 7 best companies in Multimedia and Electronic Book Publisher

Written by the company

Palmetto Publishing is an independent self-publishing house in South Carolina, we at Palmetto Publishing believe that every person has a story to tell. We are passionate about giving authors the opportunity to share those stories with the world, providing them with an incomparable publishing experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,139)

323 reviews in the last 12 months

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Rated 5 out of 5 stars

I experienced a wonderful welcome when…

I experienced a wonderful welcome when I stopped in person to meet the staff of Palmetto Publishing last December. I signed my contract that day and have never regretted that decision. I was led through each phase of getting my first children’s book published with expert advice and attention to detail. Every email was answered promptly and the process moved along quickly. I highly recommend Palmetto Publishing. .

August 4, 2026
Rated 4 out of 5 stars

Staff and Illustration review

The staff was wonderful to work with. Thank you, Colby and Ryan, and all others at Palmetto They always responded in a timely manner and was willing to answer any of my questions or concerns. However, choosing illustrations was a little challenging, but it all worked out and the end result was very impressive. My overall experience with Palmetto was exciting as this is my first book. Thus far I am pleased with their services, and I look forward to working with them in the very near future with my second book endeavor.

August 9, 2026
Rated 5 out of 5 stars

Go No Where Else.

The most personable, professional people you will ever work with. Sometimes, the process takes time. The people I dealt with know that and gently guide but not push and the efforts culminates in to a book. I am so very pleased. This is my second go round with them and already have plans for 2 more books in the works. Will definitely stay with Palmetto.

August 4, 2026
Rated 5 out of 5 stars

The whole team was great

The whole team was great. Julia was very specific and detailed on every aspect of the book. One thing I noticed is that they want to make sure that everything is correct before publishing. Also, the editor was exceptional as she wrote her comments and suggestions down, which was very helpful and useful. I would recommend Palmetto publishing to anyone who is looking to have a book published and having to help to navigate through this process.
Bob Fink

August 10, 2026
Rated 5 out of 5 stars

Great staff and quality

This is my second time publishing a book through Palmetto. Both experiences have been great! I have nothing negative to say about this company. All of my experiences have been positive. The staff is excellent and so is the quality. The few times I have had something go wrong, Palmetto has been quick to fix the problem as soon as it is pointed out. Not only that, but they have gone above and beyond the initial fix and surprised me with their overall kindness. I have had the same project manager both times and she has been a joy to work with.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Rogue Testament Services

Mary Banco completely professional and helpful. She has been a pleasure to work with. The people who built the Rogue Testament content for Facebook and Instagram did a first rate job...very good work.
Mel Rogers

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

A Wonderful First-Time Author Experience

Palmetto Publishing made my first self-publishing experience so smooth that, at times, I was actually anxious because I felt like I should be doing something! When you’ve spent years operating in “control mode,” trusting someone else with something as personal as your book can be difficult.

For a first-time author, I could not have asked for a better self-publishing experience. Thank you, Palmetto Publishing, for making this part of my journey such a positive one.

August 7, 2026
Rated 5 out of 5 stars

Children's books reveal fundamental truths

I've been on both sides of communications, supporting very well funded brands and also venturing out to publish my own works. Ethical, wellness-forward independent works are the beating heart of our nation, and Palmetto Publishing had treated relaunching of my first work with fairness, efficiency and ethics, so they were confidently engaged to relaunch my second work and acted as my creative team to design a platform for play therapy assets that will appear to be part of the same body of work despite not having the "business" for the whole platform.

I was delighted by their service as I considered every project milestone and evaluated how my Palmetto team handled the work and customer relationship, from project timeline to coverage during vacations to orders for printed works.

I had been deceived by bad actors (over play therapy assets of all things), so to have results like I am seeing is the kind of outcome that deserves to be written about and praised.

August 7, 2026
Rated 5 out of 5 stars

Palmetto staff is terrific

Palmetto staff is terrific. They are professional and very communicative. Ryan and Lilly were wonderful. They’re clear and thorough, they work at a great pace, and they’re the real deal. ❤️

July 31, 2026
Rated 5 out of 5 stars

Erin Miller was very helpful.

Erin Miller was very helpful in getting my book published. She answered all of my questions, and was there at every step of the journey. Palmetto Publishing is a great company to help you on your path to publishing your book.

July 23, 2026
Rated 5 out of 5 stars

My experience was awesome

My experience was awesome. Palmetto's publishing team went through the process step by step with me. The graphics and editing phases were accomplished smoothly and with superb results. I plan on hiring Palmetto Publishing for my next book.

Sincerely,

Michael Infranco

July 30, 2026
Rated 3 out of 5 stars

Communication Issues

As an independent publisher, I understand that staff changes happen. My concern wasn't that my original representative, Natalie Ireland, was reassigned. It was how the transition was handled.
Natalie worked with me on my first two books and was familiar with my project, which was a three-book Christmas trilogy scheduled for release together. Midway through the production of the third book, I received an email informing me that I would be working with a new representative. There was no discussion, no opportunity to ask questions, and, more importantly, no apparent transition plan.
Unfortunately, it became clear that critical information had not been communicated between the two representatives, including the importance of the trilogy release schedule. Because of that, the third book experienced avoidable delays, revisions took longer than expected, and the project ultimately missed the timeline that had been carefully planned from the beginning.
I believe Palmetto has talented people, and I appreciate the work that ultimately went into producing the books. However, communication and continuity are essential, especially for authors managing multiple titles with coordinated release dates. A smoother handoff between project managers would have made a tremendous difference in my experience.
My hope is that Palmetto will strengthen its internal transition process so future authors don't experience the same frustration. Authors invest not only financially but emotionally in their books, and clear communication is just as important as the publishing process itself.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Working with Palmetto...

Working with the Palmetto project manager was a great experience. My book turned out exactly how I envisioned. Natalie and Cassie made the process easy and catered to even some of my frustrations. I'm now working with Palmetto on my next book and marketing my first book. I will always have Palmetto as my publishing company.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Working with Palmetto has made my first…easy and a true blessing

Working with Palmetto has made my first book experience a wonderful one. I was worried about many things but they helped guide me through the process. They were never "pushy" but worked at my pace. Every time I needed assistance they were always a phone call or email away and responded in a very timely manner!

July 31, 2026
Unprompted review

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