Pamono Reviews 

Great communication. A lovely Moorcroft vase that was in excellent condition - as described. A great range of collectables. A very reliable company to deal with. Highly recommended seller!

Amazing experience from start to finish. The responses were timeline the photos were exactly as the piece was described and the delivery process was outstanding. Communication every step of the way and I could not be happier with the entire purchase/delivery. Thank you

A very professional service from beginning to end. My little Sacristy cabinet arrived within the timeframe and was exactly as described. It compliments the cabinet I’d purchased previously, I’m very pleased. Many thanks, Denise.

A very professional service from beginning to end, which is why I chose to deal with this company again.
My Sacristy cabinet arrived within the timeframe and was exactly as described. I’m very pleased, it matches the other cabinet perfectly. Many thanks, Denise

I bought a Matson armchair and couldn't really see what it looked like on the phone. In the morning I checked and saw that it wasn't how I wanted it. I got my money refunded the same day before it was shipped, and got a quick reply. Grateful for the trust.

I love the range and quality of antique furniture available here. I bought a set of antique dining room chairs from one seller and an old walnut table from another. There were some delays getting the table delivered, but otherwise I am satisfied.

We waited almost seven weeks for our cabinet, and the original delivery failed because the wrong item had been collected. Communication afterwards was slow, vague and frustrating.

When the cabinet was finally rescheduled, we were given very short notice. This meant we no longer had a realistic chance to arrange a cheaper carrying service and were effectively pushed towards Pamono’s more expensive option.

After a lot of back and forth, Pamono refused to offer compensation that covered the additional cost caused by the delay. For a marketplace selling expensive furniture, I expected better customer service.

If you in any doubt - don’t be. The process of buying, packaging (in our case) and updates was amazing. The mid-century display cabinets we exactly as photographed - but more importantly the packaging from the German dealer was - well German! Beautifully done. The transport and delivery/placing in our home was outstanding as well. Chapeau Pamono - excellent business model.

Had no problems so far with the transport and delivery arrangements (as a buyer).
There are many listings with insufficient details in the description (e.g., seat height measurement for chairs, not just height, width, depth), details regarding functionality (e.g., is the watering can functional or purely decorative).
I consider the additional commission added on top of the seller's initial price as too high, especially for furniture, which involves large, costly items in the first space, so the amount coming from the percentage is higher compared to smaller, cheaper item.
The selection of items is varied both in styles and condition (e.g., excellent vintage condition). The detail on authenticity/origin included in the description is very helpful and accurate as far as I could tell.

I have been buy a few things from Pamono, and the service is the best.
All goes smoothly and with the right information.

All went according to plan perfectly. The vintage wicker screen was exactly as described and actually better than expected - it was stunning and my client was extremely happy. The delivery was as described and the item was packed beautifully. Will be buying more beautiful stuff for sure! 👌

My experience as a pamono customer with their shipping partner magic movers was extremely bad.
Very unreliable and uncooperative.
Postponing delivery on very short notice, extremely unflexible and uncooperative when scheduling delivery, not in time, very unreliable.
I would absolutely not recommend them

We have bought multiple pieces from Pamono. The descriptions are always accurate; the furniture is as described including expected, normal signs of wear on antique pieces. Freight costs are pretty high, as you would expect when shipping heavy furniture from Europe to Australia. Packing is always appropriate and protects the piece. Sure it takes time, which is fine. Communication is excellent. Paperwork is flawless - absolutely no issues with customs.

The delivery took quite a long time and was postponed several times. But the pieces of furniture arrived in a good condition, very well wrapped and once I was contacted for the delivery, it was efficiently organized.

Super quick delivery - clear instructions from vendor, a fantastic experience.

Pamono and Charish seller since 3 years.

We have had only the problems with pamono logistics department since november 2025. Pamono Logistics Team is an incompetent stuff who does not do his work.
Several orders took about 2 months to be picked up instead 1 day normally.
One order was cancelled by the customer because of the delay.
Pamono direction have been informed about that since several months.
PAMONO, Director of Sales offered us to do the work of pamono logistics department ourselves.
Obviously it is not what pamono mentions in the contract.
Since pamono has been sold in 2025 we have only incompetent persons to work with every sale.
Today PAMONO, Director of Sales announced to us that our account will be closed because we din't want to do the work of pamono logistics department that does nothing instead their work
Very poor expierence as the seller: incompetent stuff, rare sales, 4 weeks paiement after the sale, 30% sales fees, excessive account fees.
All that just to not assume their incompetence. Never seen before.

FURTHER UPDATE [July 2026]:

On June 30, Pamono confirmed in writing that the listing would be taken down pending proof from the vendor. Instead it was marked as sold — the false description remaining live and visible. It has since been relisted for sale again, unchanged.

No reply to my follow-up requesting an explanation of this contradiction.

Pamono gave a written assurance. They did not honour it. The vendor continues to trade. The false description remains unchanged.

Warning about PAMONO: I bought chairs sold as authentic 1940s pieces, but they are clearly not genuine antiques. When I raised the issue, Pamono refused to take responsibility and hid behind an expired claim period instead of addressing the obvious misrepresentation.
A platform that claims to specialize in vintage design should stand behind authenticity — not abandon customers when problems appear. Extremely disappointing experience and zero customer protection. Buyers beware.

I've bought some incredible vintage furniture and lighting - all Mid-Century Modern. I've been buying from Pamono since early 2024, and always received the items in excellent condition, as stated in the listing. The delivery service they use is outstanding, and Pamono is quick to respond when asked a question or needing further information.

My house is now fully furnished, so I don't spend much time on the site anymore, but I must say I enjoyed looking at all of the items available, and with patience, scored some really excellent deals!

Excellent service, great communication, transaction and delivery went very well. Couldnt be better