P&Co Reviews 

877
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 215 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are well-made, durable, and maintain their appearance. Many appreciate the unique styles and excellent fit of the garments. People often highlight the helpful and efficient customer service, reporting quick responses and effective issue resolution. However, some customers noted issues with product durability, like buttons breaking or items fading quickly. A few people also felt that customer service was unresponsive, reporting unanswered emails and long delays. Additionally, some experienced problems with order delivery, including missing shipments or sizing discrepancies.

What people talk about most

Product

People report ambiguous experiences with product quality and sizing. Many customers praise the excellent... See more

Quality

Customers had positive experiences with quality, frequently highlighting the excellent craftsmanship and... See more

Customer service

Users describe ambiguous interactions with customer service, with many customers reporting positive... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers expressing satisfaction... See more

Response time

Consumers find response times to be ambiguous, with many reviewers praising the speed and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered many of P&Co products and I just cannot get enough of them! The fabric and fit is perfect, I absolutely love the waist adjusting button on the trousers, I have always struggled to find... See more

Company replied

Rated 5 out of 5 stars

First time ordering with P&Co. I ordered two t-shirts for my brother in law. They’re really nice thick cotton, very good quality at a very reasonable price. Customer service I received after ne... See more

Company replied

Rated 5 out of 5 stars

Have purchased a few times from P&Co, usually ordering 1 or 2 items at a time as they are a little pricey! Sizes run true and the quality has been excellent so far and worth the price. Bought a cardig... See more

Company replied

Rated 5 out of 5 stars

Whenever I have ordered from P&Co i have received both a high quality item as well as a first class service. Their loyalty program is also second to none in my opinion. Rewarding you as much as possib... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Printed Clothing Store
  5. Women's Clothing Store

Written by the company

At P&Co, we believe in a conscious mindset. We don't just strive for quality in our clothing and goods, but in everything we do. Our brand is rooted in Birmingham's creative heartbeat, the Jewellery Quarter - a place synonymous with quality. We're inspired by its historic, hardworking, and hardwearing attitude, which fuels our passion for creating clothing that will stand the test of time. We want to hear about your P&Co experience and how we can continue to create products that you love.


Contact info

  • Unit 104 The Argent Centre, 60 Frederick Street, B1 3HS, Birmingham, United Kingdom

  • hello@pand.co
  • pand.co

3.9

Great

TrustScore 4 out of 5

877 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 34% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(877)

226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful customer service - avoid!!!

Great products, AWFUL customer service.

I have been trying to resolve an order issue that has been ongoing for well over a month. It took four emails for them to even replyfor the first time.

Their website "live chat" is a complete lie - it just leaves a message they can take days to respond to.

The company that they outsource their returns and exchanges to (Reveni) is also extremely poor. If you have any issues with your exchanges, they will ignore your emails and chase you like a debt collector, even if you have resolved the issue and don't owe anything. P&Co have confirmed that everything is in order, and I am still being chased by them.

I don't know why a retailer that is, bluntly, not cheap, and is trying to position itself as quality is associating itself with such a dodgy and nasty company.

January 18, 2026
Unprompted review
P&Co logo

Reply from P&Co

Hey Owen

Thank you for your message, and we’re very sorry to hear about your recent experience with our returns process.

We completely understand how frustrating this must have been. Please be assured that we have raised this issue directly with our returns provider, and your feedback has been incredibly helpful in highlighting where improvements are needed. We genuinely appreciate you taking the time to share your experience, as it helps us make things better for all our customers.

Regarding our slower response times, we experienced a number of issues beyond our control during the peak period, which significantly impacted how quickly we were able to reply. We did our best to keep customers informed and have been working hard to return to our usual service standards as quickly as possible.

Thank you very much for your patience and understanding

Thank you for your patience

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Rated 5 out of 5 stars

Quality

Quality, design, collections.
I do keep an eye on what's on the market, but still coming back for good reasons.

January 26, 2026
Unprompted review
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Reply from P&Co

Hey Michele

Thank you for your feedback and for coming back to us again and again!

Rated 5 out of 5 stars

Been buying from P&Co for years and…

Been buying from P&Co for years and it’s always been spot on. High quality clothes and good delivery. Their family tier gets you early access to new ranges and deals.

January 26, 2026
Unprompted review
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Reply from P&Co

Hey James

Thanks for your kind feedback & welcome to the P&Co Family!

Rated 5 out of 5 stars

100% Recommend

Been a customer of P&Co for years, products are always top quality, regular new releases and brilliant delivery service. Whenever I’m looking for something new, P&Co is the first place I check out

January 26, 2026
Unprompted review
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Reply from P&Co

Hey Calum

Thanks so much for your support over the years!

We’re thrilled to hear you enjoy our new releases and that we’re your go to spot for something new

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Rated 5 out of 5 stars

Love!

Incredible quality products and always had great customer service, love this brand!

January 26, 2026
Unprompted review
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Reply from P&Co

That's awesome to hear! Thank you so much for your feedback

Rated 5 out of 5 stars

Excellent quality items and fast shipping

Have purchased a few times from P&Co, usually ordering 1 or 2 items at a time as they are a little pricey! Sizes run true and the quality has been excellent so far and worth the price. Bought a cardigan from them that was too large that I sent back for a replacement, everything ran extremely smoothly using the online return tool. I sent back the XL and they shipped out a Large, the whole process taking just a few working days. Will happily continue to buy from them!

December 31, 2025
Unprompted review
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Reply from P&Co

Hey Richard

Thanks so much for your kind words!

We’re really glad the sizing and quality have worked well for you, and that the return process was smooth.

We can’t wait to have you back for your next order

Rated 5 out of 5 stars

Quality, Value, Service

My favourite clothing brand of all time - I'd shudder to think how much I've spent with them!

I've Been shopping with P&Co for 10+ years, and they've gone from strength to strength in terms of design, quality, value & service. Excellent returns policy if needed, and genuinely great value.

January 5, 2026
Unprompted review
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Reply from P&Co

This honestly means the world to us, thank you!

10+ years is wild! So grateful you’ve stuck with us through the journey and noticed the growth in design, quality and service, that’s exactly what we’re aiming for.

Thanks for the love and the continued support!

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Rated 5 out of 5 stars

Generally great quality clothes

Generally great quality clothes, although I’ll say I think the men’s stuff outperforms the women’s in terms of wear and tear (though my experience is limited to t-shirts)

Anything I have ordered has always arrived super quick, and the one time I needed to return something it was very simple and I received a refund really quickly, their loyalty scheme is one of the better ones I’ve experienced, and usually have really good sales

January 24, 2026
Unprompted review
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Reply from P&Co

Thanks so much for the detailed feedback, we really appreciate it!

Glad to hear you’ve had good experiences with delivery, returns, the loyalty scheme and sales.

And thank you for the honest note on quality too, especially around the women’s tees. We’re always looking for ways to improve, so feedback like this genuinely helps us make things better.

Thanks again for taking the time to share it

Rated 5 out of 5 stars

Great selection of quality made items…

Great selection of quality made items at reasonable prices. Prompt delivery and the couple of times I’ve returned items (my choice due to under estimating my Christmas calorie consumption) it has been a simple process with a prompt refund returned to my account.

January 26, 2026
Unprompted review
P&Co logo

Reply from P&Co

Thanks so much for the kind words!

Great to hear you’re happy with the quality & value.

It’s especially good to hear first-hand experiences of the returns portal working smoothly and refunds landing quickly.

Really appreciate you taking the time to share this, thanks again 🙌

Rated 5 out of 5 stars

Incredible quality

I've been a customer for years and the main things that keep me coming back are the amazing designs that are always evolving and the incredible quality, 10/10

January 26, 2026
Unprompted review
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Reply from P&Co

Love hearing this, thank you! 🙌

We put a lot into evolving the designs while keeping quality front and centre, so it genuinely means a lot that you’ve noticed.

Thanks for sticking with us over the years!

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Rated 5 out of 5 stars

Love the style and fit!

Love the style and fit!! Customer service is always helpful and courteous. Couldnt say enough good things about P&Co!!

January 21, 2026
Unprompted review
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Reply from P&Co

Hey Matthew

Thank you so much!! Our customer support team have been working so hard over peak period - it's great to hear positive feedback

Thanks for your ongoing support - it means a lot!

Rated 5 out of 5 stars

Order issue

I had an issue with the order as I didn’t get any confirmation, so contacted customer support , even thought they were busy , they still had the time to reply back and deal with the matter. Paige was very helpful.

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. Lack of communication on delivery of my purchase and nobody answers emails when trying to make a return. I have emailed everyone in the business even the founder. I will be contact my credit card company asking for a charge back. Don't purchase from P&Co

January 18, 2026
Unprompted review
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Rated 2 out of 5 stars

Ill fitting and for the price as well

I ordered a couple of jeans in different sizes, they fit but the fit was weird, baggy places it shouldnt (stomach) be and snug in the waist and thighs, it didnt make sense. I thought I just ordered wrong sizes so I tried again and the ones I received back were huge. I kept one pair hoping it would fit me better after use but no, theyre the most uncomfortable and ill fitting pair of jeans I’ve ever had and they just sit in my closet.

Edit. I’ve not tried to return these, as stated I kept them in hopes that they would mold into a better fit overtime. This review is for others to determine the sizing and quality or lack of, for the brand.

January 15, 2026
Unprompted review
P&Co logo

Reply from P&Co

Thank you for getting in touch, and we’re very sorry to hear that the fit of the jeans wasn’t right for you.

We do receive a great deal of positive feedback about our fit, and we’re constantly using customer feedback to review and improve our products wherever possible. Your experience is therefore really important to us.

We never want customers to be out of pocket for something they’re unhappy with. However, unfortunately we’re unable to accept returns on items that have been worn.

If you have any specific feedback about the fit or design, we would really appreciate you sharing it with us. We’ll gladly pass your comments on to our product team to support future improvements.

Thank you again for taking the time to share your experience.

Rated 5 out of 5 stars

Very good customer service

Excellent product (Colter tan gloves), but with a minor flaw that necessitated contacting P&Co's support. The issue was resolved quickly and without any drama; obviously whilst I'd have preferred not to have had an issue in the first place, the customer service was very good, and I wouldn't shy away from buying from them again, hence the five stars.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Favourite Company

Great company. Long term customer. Clothes are always brilliant and really good quality. Shipping is fast in the UK and on the rare occasion I've had an issue they've reponsed quickly and got it sorted.

January 10, 2026
Unprompted review

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