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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unresponsive, unhelpful, and difficult to reach. Reviewers also reported significant issues with their subscriptions, including billing discrepancies after cancellation and difficulties accessing their templates. Some people were dissatisfied with the service, experiencing unexpected service interruptions and difficulties with the platform's functionality, such as signatures being bumped when moving elements. Conversely, a small portion of people found the user experience positive, highlighting the ease of use, intuitive interface, and features that streamline document processes.

What people talk about most

Customer service

Customers consistently express dissatisfaction with customer service. Many reviewers report that support is... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers praise the platform's ease of use,... See more

Service

Consumers find service to be ambiguous, with some praising its reliability for handling low-volume needs and... See more

Subscription

Reviewers highlight significant dissatisfaction with subscription practices. Many customers report issues... See more

Website

Customers had ambiguous experiences with the website. Many reviewers praise the platform for its ease of use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We have been using PandaDoc for four years. It meets our needs at an affordable price. We have expanded our use case. Multiple departments have been able to leverage it. The Smart forms and APIs he... See more

Rated 4 out of 5 stars

The ease of use and ability to find what you are looking for is wonderful. There is not a lot of need to train on the application beyond an introduction and a few pointers. As someone completely new t... See more

Rated 4 out of 5 stars

My experience with PandaDOC has been great. The platform is easy to use and streamlines the document process. They do a good job of listening to customer feedback and constantly improving their featur... See more


Company details

  1. #73 of 78 best companies in Software Vendor

Written by the company

PandaDoc is an all-in-one tool to create, edit, send, track, and eSign documents quickly and easily. Discover a better way to generate professional-looking and error-free proposals, quotes, and contracts with PandaDoc. Win more deals with unlimited eSignatures, reusable templates, in-app editing, CRM integration, and 24/7 live-human support. The average PandaDoc user creates and sends a document in under 4 minutes and sees a 20% increase in closed rates. Join 50,000+ businesses that automate document workflows, speed up the pipeline, and win more deals with PandaDoc!


Contact info

  • 101 California St #3975, 94111, San Francisco, United States

  • pandadoc.com

2.7

Poor

TrustScore 2.5 out of 5

659 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Streamlined Our Document Process

PandaDoc has been a reliable tool for our team. It streamlines how we prepare, send and track documents and keeps everything organized. The interface is clear, templates save time and the completion tracking gives our team real visibility.

My experience has been strong because it works the same way every time. It is easy to train others on and the workflow from creation to signature is smooth. We moved from another provider and the improvement was immediate. Version control, branding, approvals and the audit trail all work well for our needs.

If I could ask for anything more, it would be faster load times for large documents and more flexibility in formatting. Even with that, it has been a dependable system for us and has improved our turnaround times.

November 13, 2025
Unprompted review
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Rated 5 out of 5 stars

No more lost paperwork

No more lost paperwork! Easy download, fantastic tool for collecting parent & student signatures for trips, class documents, etc. Highly recommend for busy educators or coordinator to streamline documentation processes.

November 1, 2025
Unprompted review
Rated 4 out of 5 stars

Great Tool for our Small Business

Our company utilizes PandaDoc for managing electronic signatures on customer contracts, subcontractor agreements, and new employee documentation to name a few. The interface is user-friendly, making it easy for both our team and our customers to review and sign documents quickly.
We’ve also been very impressed with PandaDoc’s customer support. Any questions we’ve had were addressed promptly and professionally. PandaDoc has streamlined our document management and helped us present a more polished, efficient experience to everyone we work with.
Highly recommended for any small business looking to modernize and simplify their document signing process. The price is very affordable, especially compared to the prices of their competitors.

November 13, 2025
Unprompted review
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Rated 5 out of 5 stars

PandaDoc Made My Life So Much Easier. I’ll Never Go Back!

I don’t usually write reviews, but PandaDoc genuinely deserves one. As someone who juggles proposals, contracts, and client onboarding daily, this tool has been a total game changer.

Everything from creating beautiful proposals to getting quick e-signatures feels smooth and intuitive. What used to take me hours (and endless email follow-ups) now takes minutes. The templates look professional, the notifications keep me on track, and I love being able to see when a client opens a document.

But what really stands out is how seamless and stress-free the entire process feels. No glitches, no confusion just clean, modern, and efficient. It’s saved me time, helped me close deals faster, and honestly made me look more organized and professional in front of clients.

If you run a business or manage clients, stop overcomplicating things just get PandaDoc. You’ll thank yourself later.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

We are thrilled to use PandaDoc every…day

We are thrilled to use PandaDoc every day for our online signatures. The tool is fast, reliable, and easy to use, saving us a lot of time in managing documents. The interface is intuitive, and support is always responsive. We highly recommend PandaDoc to any business looking to streamline their signing process.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

User Friendly Custom Proposals

Super easy to work with and add templates and make custom designs. The support team is usually pretty responsive and the support is great. If I do have any questions I usually can look up a video.

Super easy and simple to send to signers.

November 13, 2025
Unprompted review
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Rated 5 out of 5 stars

PandaDoc is the Best!

We use PandaDoc for quite a few purposes as a private money lender. It's ease of use and speedy response from customer service make this company a pleasure to work with. Having used other e-sign platforms, this one is heads and shoulders above the rest!

November 10, 2025
Unprompted review
Rated 4 out of 5 stars

Fours years and going.

We have been using PandaDoc for four years. It meets our needs at an affordable price. We have expanded our use case. Multiple departments have been able to leverage it. The Smart forms and APIs helped us increase our ability to reach patients and obtain signatures and other data needed.

November 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Application, and listens to feedback

Great signature application that is very configurable. Some issues such as when moving things around can bump signatures.

They do Focus groups with customers to get insight into features that should be added, or fixes that need to be addressed.

Overall happy with using Pandadoc

November 13, 2025
Unprompted review
Rated 1 out of 5 stars

It's a flat out scam

It's a flat out scam. I was trying to on-board with them but it seems it is their first day providing business solutions and they don't offer a way to provide licensed seats to users without having to pay for the most expensive license you intend to use yourself.

October 17, 2025
Unprompted review
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Rated 1 out of 5 stars

Worst company ever?

I would give them zero if that was an option.

We have been using their production API for 4 years and rely on it every business day. Then they suddenly cut us off WITHOUT ANY WARNING, saying they were deprecating the plan we were on???

Do not trust this company with anything important to you.

Their support team is a bunch of muppets and couldn't help you open a paper bag.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

Really bad service.

PandaDoc suddenly ended service without any prior communication, which caused a major outage for us. We discovered that it is because they required us to renew our subscription.

After we signed up, service continued to work but STOPPED WORKING after a couple hours. During this time customer support is basically non-existent. Even when customer support responds (at most once per 24 hours), it's clear that customer support doesn't have any capability to solve any problems.

We had to pay the subscription fee a SECOND TIME to unblock ourselves. Now we have to hunt down their billing team to get a refund.

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

Website barely works

Terrible website I heard good things about took me a day for it event to load to the sign up page. And the onboarding page is frozen I can't do anything

October 3, 2025
Unprompted review

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