Panda Podium Reviews 

221
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting their excellent build, light weight, and seamless integration with existing setups. Many appreciate the company's thorough testing and vetting process, ensuring reliable and top-notch cycling components. Reviewers frequently highlight the efficient and fast delivery service, with orders arriving quickly and well-packaged, often with tracking updates. The customer service receives strong acclaim for its responsiveness, expert advice, and willingness to assist with order changes and post-purchase issues. However, some people were dissatisfied with the aftersales support and accountability when issues arose, reporting receiving defective products or experiencing difficulties with warranty claims from manufacturers.

What people talk about most

Product

People report positive experiences with products, consistently praising their quality, performance, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and efficient... See more

Order

Customers consistently note positive experiences with order, praising the super easy ordering process and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the high quality of products,... See more

Service

Customers had positive experiences with service, frequently highlighting clear communication, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made numerous purchases from the guys at Panda Podium. Oustanding service and kit. CRW wheels, AVRO handlebars (2), hubs etc. All been absolutely flawless. Despatched and delivered to the UK without... See more

Company replied

Rated 5 out of 5 stars

Over the past two years, I’ve placed several orders for TPU tubes and other performance accessories. I love the fact that Panda does a great job of testing and vetting their products as the Chinese c... See more

Company replied

Rated 5 out of 5 stars

Simply put, this shop is superior to any local bicycle store. It is worth noting that they provide expert advice not only before the purchase, but also afterward. If other retailers want to learn how... See more

Company replied

Rated 5 out of 5 stars

Hi, I ordered a pair of OVERFAST Ultralight Thru Axles for a 3T Strada Team, not a standard order for a 2021 frame. After excellent communication with a product specialist, I received the correct... See more


Company details

  1. Bike Accessories Store

Written by the company

Your one-stop shop for Asian bike parts. A hand-curated collection of the best value bike parts delivered direct to your door. Frames, wheelsets, groupsets and other carbon fibre components and accessories in stock and ready to ship.


Contact info

4.8

Excellent

TrustScore 5 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(221)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products and service

Great products and service. Had a small hiccup with my order. This was rectified at no cost to myself. I will be a repeat customer.

May 9, 2024
Unprompted review
Panda Podium logo

Reply from Panda Podium

Hey David, glad we were able to solve the sizing issue. :) Appreciate your custom.

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Rated 5 out of 5 stars

Cheers for Panda Podium

Joe is doing a great job bring bike tech to the rest of the world at fair prices. Ordered some Ridenow TPU tubes and got them way faster than I expected, all the way to Canada. Will definitely be ordering things again.

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Love this shop

Fantastic shop with great prices and selection. I've bought wheels and a power meter/crankset from Panda Podium now and had a great experience both times. I was nervous about the wider wheels fitting my 2009 bike, but was assured by Tom, Ava and Joe that all would be fine and they were, of course, correct. Thanks guys!

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

ERX group set

Good website, good tracking information provided and my items arrived before my delivery date! ……. I haven’t installed the group set yet but hopefully all will go to plan without any problems! ….. thanks

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Impressive updates kept me in the know…

I was impressed that I was kept up to date with my order. Everything arrived very quickly once shipped - and met my high expectations for quality AND I got some surprise gifts too (socks and bar ends!). Will definitely use Panda Podium again 👍

February 10, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent site with favorable prices

Excellent site with favorable prices. I bought a Magene PS 505 with an excellent price and fast shipping and what's more there are many offers. Their assistance is very helpful. I advise.

November 25, 2023
Unprompted review
Rated 3 out of 5 stars

Ride now tpu tubes

Ordered ride now tpu tubes. Items took 4 weeks to arrive in the UK. Everything was intact and the package was securely wrapped. I can't comment on the tubes yet as I have not tried them out. Yes, I would use this site again, be prepared for the wait.

November 14, 2023
Unprompted review
Panda Podium logo

Reply from Panda Podium

Hey Roger! Sorry that the shipping was a little slow; Black Friday caused a bit of a backlog for the couriers. Hope you enjoy the tubes and get some good rides in this Christmas.

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Rated 5 out of 5 stars

Trustworthy

Fast shipping to Europe, only took 13 days. Free shipping with duty already paid, which means I didn't have to pay import duty/VAT, which was a pleasant surprise.

Look forward to shopping again from here. Highly recommended.

Only downside is lack of payment options, Paypal was the only option in my case. Just watch out with Paypal and do not use their auto currency conversion as rate is horrendous. Make sure to change amount to USD, then link Paypal account to currency friendly card such as Wise or Revolute etc... traditional bank cards also have pretty crappy conversion rate as well.

November 28, 2023
Unprompted review
Panda Podium logo

Reply from Panda Podium

Thanks for the review Alex! We choose PayPal because most people consider it "safe", but we'll definitely consider adding more options.

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Rated 5 out of 5 stars

Panadpodium for the win

Ordered some Ride now TPU tubes , arrived really quickly in the UK . Added bonus was really cool bar end plugs .
Will definitely be using Panda podium in teh future for more stuff .
I subscribe to Joes youtube channel and he really knows his stuff

July 2, 2023
Unprompted review
Rated 5 out of 5 stars

Really quick turnaround

Really quick turnaround. I ordered TPU tubes on a Saturday and they arrived in Australia by Thursday!

Really good price too. Would and have already recommended Panda Podium to others.

June 1, 2023
Unprompted review
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