I've been a fan of this brand for a while and have accumulated quite a collection of their clothes. Even after several years, my t-shirts still look as good as new. I own a few tees with the divers' p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Long-time loyal customer, but recent experience was very disappointing I’ve been shopping with Paagaia for years and have always loved the brand — the quality, the message, and the st... See more
Company replied
I have ordered 2 items during Christmas period, and needed to exchange the size. The return was delayed, although could be tracked, I wanted to know more and wrote to Customer service. Alex gave reall... See more
Company replied
I own several clothes from that brand, it’s been several years now and my t-shirt have not changed. I have some tee-shirts that have the « peppermint treatment » of the divers to reduce odours and hon... See more
Company replied
Company details
- Clothing Store
- Activewear Store
- Baby Clothing Store
- Clothes and Fabric Manufacturer
- Fashion Designer
- Outerwear Store
Written by the company
PANGAIA is a materials science company bringing problem-solving innovations to the world through premium lifestyle products and experiences. Sciences. Purpose. Design. #SustainableMaterials #EcoFriendlyClothing #EnvionmentallyFriendlyClothing #RecycledMaterials #InnovationFashion #Tracksuits #Hoodies #TrackPants
Contact info
United Kingdom
- https://pangaia.com/
- pangaia.com
3.5
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from PANGAIA
Hi Andrew,
We’re so pleased to hear this! Our team always aims to respond quickly and provide clear, helpful support, so it means a lot to know that came through in your experience. Thank you for sharing your lovely feedback with us.
Team PANGAIA
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No one has responded to my letter
No one has responded to my letter. I just want my money back!!!
Order 802090
No email or refund!!
July 17, 2025
Unprompted review
Reply from PANGAIA
Hi Katriin,
I can see this has since been resolved for you. At the time of your initial message, the items hadn’t yet been confirmed for return, which is why a refund couldn’t be processed right away. Once you confirmed that you’d like to return them, we provided the return instructions and attachments so you could send the items back for a refund.
If there’s anything still outstanding on your side, please let us know so we can help!
Team PANGAIA
Brilliant customer service- Really…
Brilliant customer service- Really appreciate the prompt response and helped to resolve my query efficiently
August 12, 2025
Unprompted review
Reply from PANGAIA
Hi Ellie,
Thank you so much for sharing your lovely feedback! We’re really delighted to hear that our team was able to assist you promptly and resolve everything smoothly. Your kind words mean a lot to us!
Team PANGAIA
Products not as described, horrible customer service
The package arrived in a horrible shape (it was completely ripped open) and two out of four products were faulty: the white sneakers have yellow stains on them, and the sports top that I ordered one size larger than my own size is two sizes too small for me - I checked their measurements before I ordered. The quality of the sneakers is also lower than expected.
The customer service has completely ghosted me and I haven't gotten my money back. They couldn't care less about obeying consumer law. I'm filing a complaint to the Greek consumer board and the EU consumer network.
Edit: only after posting a review online did they answer back to me but the service continues to be awful. Do not order from them - support brands like Ecoalf who have much better quality products and service, and actually care about sustainability and their customers.
August 4, 2025
Unprompted review
Reply from PANGAIA
Hi Nora,
We’re truly sorry to hear about the condition your order arrived in and the disappointment this caused, this definitely isn’t the experience we want for our customers! Our team is actively reviewing your case, and we’ll make sure it’s resolved as smoothly and fairly as possible.
If you’re still waiting on an update, please get back in touch with our customer service team so they can provide you with the latest information right away.
Team PANGAIA
One Month, Three Orders, Zero Delivery – Appalling Service
I placed the same order three times with Pangaia over the past month — twice flagged as “fraud” on legitimate cards, once confirmed and then told my size wasn’t available, and finally promised in writing to arrive by a certain date (it didn’t).
I had to chase them at every stage. Replies took up to 10 days. Live chat left me waiting 40 minutes with no answer. UPS sent the parcel back as I was away (exactly as I warned them), and Pangaia now “can’t guarantee” they’ll resend it to my current address.
This is not a minor hiccup — it’s a systemic failure in payment processing, stock management, delivery, and communication. A month later, I have no product, no certainty, and no confidence in this brand.
-------------------------------------------------------------
Update (10 September 2025):
This ordeal is beyond belief.
The parcel was returned over a month ago — and it is still “stuck” somewhere, never reaching their warehouse. On 2 September, customer care promised me in writing that, as a gesture of goodwill, they had contacted the warehouse to send me a replacement immediately since the original never came back. I was told to allow 48 hours for final shipment details. It has now been 8 days. Nothing. No email. No shipment. No resolution.
I tried their so-called live chat again: waited up to 4 hours with no response. When I finally got through using a private browser (the only way they ever reply), all I was told is that my case was “escalated” and there was nothing more they could do — except ask me to wait even longer. And still, silence.
Let’s be crystal clear:
First order placed: 12 July.
Today: 10 September.
Status: no product, no refund, no shipment, no accountability.
That’s two full months of empty promises, ignored warnings, scripted apologies, and absolute disregard for the customer.
Pangaia markets itself as an ethical, forward-thinking brand — but ethics without action is just marketing fluff. If this is how they treat paying customers, then their “sustainability” only applies to one thing: their sustained incompetence.
I will continue updating this review until either they deliver what I paid for or everyone else understands exactly what kind of company Pangaia is.
August 11, 2025
Unprompted review
Reply from PANGAIA
Hi Jacqueline,
We’re sorry to hear about your experience. We do aim to make the ordering and delivery process smooth, but in this case things clearly didn’t go as planned. Delivery timelines are always provided as estimates, and once an order leaves our warehouse, we work closely with our courier partners to support where possible. When a parcel is returned to us, we can only confirm next steps once it has physically arrived back at our warehouse.
We understand how frustrating this has been and apologise for the delays you’ve faced. Our customer service team will continue to stay in touch to make sure this is resolved as quickly as possible.
Team PANGAIA
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Reply from PANGAIA
Hi Dawn,
Thank you so much for your kind words! We’re so pleased to hear you’re happy with the quality and found our team helpful. Your support means a lot to us!
Team PANGAIA
Returned a T-shirt I ordered as I…
Returned a T-shirt I ordered as I didn’t like the style, it was returned within a few days yet they still stated it could take up to 10 working days for me to have my return and refund processed, which is a ridiculous amount of time anyway. 10 days passed nothing, 3 weeks past nothing. It’s now coming up to a month when my return was delivered and I still haven’t received my refund, their customer service is absolutely abysmal and they just send generic macros. So much so I’ve had to go to my bank so they can help get my refund back. Don’t use this company and in all honestly, their clothes ain’t all that either and you can get so much better for the price
July 9, 2025
Unprompted review
Reply from PANGAIA
Hi Fiona,
We’re sorry to hear about your experience. We have previously reached out for some details to help us locate your order, but unfortunately, we haven’t received the information needed to process this further. If you’re still waiting on a resolution, please do get in touch with our customer service team directly so we can support you right away.
Team PANGAIA
Super poor experience
Super poor experience! Ordered an item online, waited over a week for delivery (meant to be 3 days) l. When I chased, order was cancelled as it was out of stock! When I reached out to CS they asked if there was anything they could do, I suggested a discount on another purchase however, they wouldn’t offer this but ‘I was welcome to place another order online if I seen something’. Still don’t have my money back! Avoid.
July 16, 2025
Unprompted review
Reply from PANGAIA
Hi Douglas,
We're very sorry to hear this. Our team did reach out to you promptly when the item you'd ordered was unfortunately out of stock, this can happen from time to time during busy sale periods, and we always aim to let customers know as quickly as possible. We apologise for any inconvenience caused.
We’ve also thoroughly checked our system and can’t find any further emails or messages from you before our initial contact to you.
While we understand the frustration, we weren’t able to offer an additional discount beyond the public offers already available which currently include both our sale pricing on top of an extra 10% off.
Your refund has already been processed as per our system and we'd be happy to send you the ARN as a confirmation, but if you have any other concerns, please don’t hesitate to get in touch with our customer service team so we can assist further. We're always happy to help.
Team PANGAIA
Very helpful and rapid response to my…
Very helpful and rapid response to my issue , Alex was kind and efficient when I presented my issues !
July 16, 2025
Unprompted review
Reply from PANGAIA
Hi Jessica,
Thank you so much for your kind words! We're delighted to hear that Alex was able to assist you quickly and with care. Providing helpful and efficient support is very important to us, and we're glad your experience reflected that. If you ever need anything else, we're always here to help!
Team PANGAIA
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sizing is weird and refund too slow
The jumpers/hoodies are way too oversized (even XS is MASSIVE) and the refund takes too long, I had to chase after 10 days and even then they forgot to refund one of the items so had to chase again. Don't think I'll be ordering more
July 16, 2025
Unprompted review
Reply from PANGAIA
Hi there,
Thanks for sharing your feedback. We're sorry to hear about the sizing and your experience. As you haven’t filled out the request for more information, we're unable to locate your order details to investigate further.
We’d love to get this sorted for you, so please don’t hesitate to reach out to our customer service team directly, we’re here to help.
Team PANGAIA
I like your brand.
June 24, 2025
Reply from PANGAIA
Hi Tinesha,
Thank you so much for your kind words and support, we're so glad to hear that you're enjoying the brand! If there's ever anything we can do to make your experience even better, please don’t hesitate to reach out. 💚
Team PANGAIA
Terrible Customer experience
It took over 4 weeks for my order to arrive, with zero proactive updates during that time. The customer support was always polite, but kept sending the same copied standard response. After these 4 long weeks, I finally received the item, which is truly beautiful – that’s the only reason I’m giving 2 stars.
However, there was no proactive gesture of goodwill, like a voucher or apology. Immediately after I received my order, a sale started and the sweatshirt I bought was 50% off. I reached out to ask if I could get a partial refund as a courtesy, but they seriously just sent me the terms and conditions and said no.
I could return the sweatshirt (which would be an environmental disaster) and re-order it at the sale price instead of simply refunding the difference - what a bad experience
July 4, 2025
Unprompted review
Reply from PANGAIA
Hi Eva,
Thank you for taking the time to leave a review. We're very truly sorry to hear that the experience didn't meet your expectations, especially considering how much you liked the product itself.
While we understand your frustration around the timing of the SALE, we do have clear policies in place regarding price adjustments, which are outlined in our FAQ here: https://pangaia.gorgias.help/en-US/do-you-offer-price-adjustments-if-an-item-goes-on-sale-after-i%E2%80%99ve-placed-my-order-1890877.
As with many brands - large and small - we do not offer price matching once an order has been placed.
In your case, your order was also placed with an existing discount applied, which unfortunately means we’re unable to apply further reductions retrospectively. These policies are in place to ensure fairness and consistency for all customers.
That said, we’re always working to improve, and we appreciate you sharing your thoughts. If there's anything else you'd like to discuss with us directly, we're always here to help.
Team PANGAIA
These joggers are excellent
These joggers are excellent. Lovely material and beautifully made. Great size and length. Very happy with my purchase.
June 24, 2025
Reply from PANGAIA
Hi Patricia,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with your joggers and that the fit, feel, and quality lived up to expectations. It’s always wonderful to know when a piece hits the mark and we hope you enjoy wearing them for a long time to come!
Team PANGAIA
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Great product and lovely
Great product and lovely, helpful and efficient customer service staff - Thanks Su.
June 26, 2025
Unprompted review
Reply from PANGAIA
Hi Olivia,
Thank you so much for your lovely review! We're delighted to hear you’re happy with your product and that our customer service team was able to support you in a helpful and efficient way. Your kind words and support truly mean a lot to us! 💚
Team PANGAIA
I really like the clothes of this…
I really like the clothes of this brand, nice styles, good quality and some outstanding designs.
I also had a problem once. So i contacted the customer support and got to alex there - a friendly, empathetic and nice guy who helped me out in a verry comfortable way. Thanks again to you man👍🏻
June 18, 2025
Unprompted review
Reply from PANGAIA
Hi Marcel,
Thank you so much for your kind review! We're so glad to hear you're enjoying the style and quality of our pieces and it’s wonderful to know that Alex was able to support you in such a helpful and considerate way.
Providing a positive and comfortable experience is exactly what we aim for! 💚
Team PANGAIA
TOP TOP costumer service!!
I love this brand, the quality of the materials and the strong commitment to creating an increasingly sustainable product. The customer service is excellent too; I made a return mistake and they were incredibly kind and helpful in resolving the issue
May 9, 2025
Unprompted review
Reply from PANGAIA
Hi Francesca,
Thank you so much for your amazing review!
We're thrilled to hear that you love the quality of our materials and share our commitment to sustainability, that truly means a lot.
It’s also wonderful to know that our customer service team was able to support you with kindness and care when you needed it. We always want to make things as easy and reassuring as possible, so we’re really glad your experience reflected that!
Team PANGAIA
Excellent customer service
Excellent customer service.
Knowledgeable and extremely helpful
June 12, 2025
Unprompted review
Reply from PANGAIA
Hi there,
Thank you so much for taking the time to share your experience!
We're delighted to hear that our customer service team was able to support you in a helpful and knowledgeable way. We always aim to make every interaction as smooth and reassuring as possible, so it really means a lot to know that this came through!
We're so glad we could be of help and we truly appreciate your kind words and support.
Team PANGAIA
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Service that matches the product quality
I already loved PANGAIA for the fabric innovations and clean design — now I’m a fan of their customer care too.
A small hiccup with one of my linen pieces was resolved in two emails: Alex from the support team organised a replacement right away, kept me updated at every step and was genuinely friendly throughout.
Fast, transparent and human-centred service that makes sustainable fashion feel even better.
May 14, 2025
Unprompted review
Reply from PANGAIA
Hi Sophia,
Thank you so much for taking the time to share your experience, it truly means a lot! We’re so pleased to hear that our team, especially Alex, was able to support you quickly and with care. It’s always our goal to offer a service that reflects the same thoughtfulness and intention we put into our products, and we're really glad that came through for you.
Your kind words and continued support mean the world to us and we're grateful to have you as part of the PANGAIA community! We’re excited to keep growing with you and to be part of your journey toward thoughtful, purposeful fashion, every step of the way.
Team PANGAIA
Reply from PANGAIA
Hi Iro,
Thank you so much for your review! We're so glad you're enjoying the quality and the colour palette, it's always a joy to know our pieces are hitting the mark.
It really means a lot to have your support and we hope you continue to find styles you love with us!
Team PANGAIA
PANGAIA
PANGAIA: Style That Lets Me Be Fly, Kind, and Conscious
I’ve been searching for a brand that lets me be as fashionable as I wanna be—without killing the planet, the people on it, or the vibe. PANGAIA is that brand. When I wear my coat or sweatsuit, I don’t just name-drop—I give a full rundown:
“They’re engineers, scientists, and designers saving coral reefs, using flower-based down, and pushing boundaries in fashion and sustainability.”
As a home baker, I’ve also been looking at what I can do differently. Waste in the kitchen is real—but so is my commitment to care for the Earth and everyone on it, even through sweets. My motto? Fork your diet, eat kaak (cake)—but it’s not just fluff. I strive to create joy for everyone: gluten-free, dairy-free, vegan, gym rats, sweet tooths, and skeptics alike. Because not all of us are the same, and that’s what makes the magic.
Thank you, PANGAIA, for helping me express that same energy in what I wear. Guilt-free, purpose-driven, and fly as hell. 🌍💚
— Kareem Y.
April 22, 2025
Unprompted review
Reply from PANGAIA
Hi Kareem,
This might just be one of the most thoughtful reviews we’ve ever received, honestly, we’re blown away!
The way you’ve captured what we’re working towards, not just in design or sustainability, but in spirit - it’s everything. It means the world to know that what we create resonates with people who care deeply, think consciously, and still want to feel good and look great doing it!
Thank you for wearing your values so proudly, and for bringing that same intention to your work in the kitchen - we’re seriously inspired. Keep doing what you’re doing!
Thanks again for being part of the PANGAIA community - we cannot wait to continue this journey with you. 🌍💚
Team PANGAIA
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