I've been a fan of this brand for a while and have accumulated quite a collection of their clothes. Even after several years, my t-shirts still look as good as new. I own a few tees with the divers' p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Long-time loyal customer, but recent experience was very disappointing I’ve been shopping with Paagaia for years and have always loved the brand — the quality, the message, and the st... See more
Company replied
I have ordered 2 items during Christmas period, and needed to exchange the size. The return was delayed, although could be tracked, I wanted to know more and wrote to Customer service. Alex gave reall... See more
Company replied
I own several clothes from that brand, it’s been several years now and my t-shirt have not changed. I have some tee-shirts that have the « peppermint treatment » of the divers to reduce odours and hon... See more
Company replied
Company details
- Clothing Store
- Activewear Store
- Baby Clothing Store
- Clothes and Fabric Manufacturer
- Fashion Designer
- Outerwear Store
Written by the company
PANGAIA is a materials science company bringing problem-solving innovations to the world through premium lifestyle products and experiences. Sciences. Purpose. Design. #SustainableMaterials #EcoFriendlyClothing #EnvionmentallyFriendlyClothing #RecycledMaterials #InnovationFashion #Tracksuits #Hoodies #TrackPants
Contact info
United Kingdom
- https://pangaia.com/
- pangaia.com
3.5
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer experience
Turned a bad customer experience into a good one.
Jurgita from the customer service team was super helpful and went the extra mile to make amends.
My wife is very happy with the product received.
August 1, 2024
Unprompted review
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Pangaia is what all apparel brands should be!
The quality of the apparel is great and the fact that Pangaia is a pioneer in sustainability tech is incredible!
July 26, 2024
Alex made the experience one of the…
Alex made the experience one of the main reasons why I have been a loyal customer for many years. Alex is a valuable asset to Pangaia. Much appreciated!
July 29, 2024
Unprompted review
scammers, don't give refunds
disgusting store! when I wanted to return an item on the site, the site offered me one option, get my money back for a gift certificate... what? scammers! I wrote to support and they fixed it, but I still haven’t received a refund to the card... You are scammers! refund 365 euros!!!! Order No. 765850
July 2, 2024
Unprompted review
Reply from PANGAIA
Hi Marina,
We deeply regret that your experience fell short of the high standards we set for customer service. Please be assured that we have processed your refund to the original payment method. It's important to note that we provide refunds either to the original payment method or in the form of gift cards, and you can choose your preferred option when initiating your return.
Team PANGAIA
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Love dealing with Pangaia customer…
Love dealing with Pangaia customer service! So professional and willing to help!
Also like the new points system, specially the fact it accumulated all the points from the previous purchases! Which helped get couple of almost free orders! Great! Also special thanks to Alex for helping with birthday voucher, which again allowed almost 100 eur discount! Wonderful!!! Keep it up guys!
July 7, 2024
Unprompted review
Still no refund, one month passed
Still waiting for a refund after my return has arrived a MONTH ago. 0 updates from the company. Emails do not go anywhere “We are investigating”. Joke of a company. Do not order !
July 2, 2024
Unprompted review
Reply from PANGAIA
Hi Stan,
We sincerely apologize for the unexpected delay and want to assure you that this is not typical of our standards at PANGAIA. Please be assured, your refund has been processed and you should have received the confirmation via email.
Team PANGAIA
I don’t even have my shirt yet.
I don’t even have my shirt yet.
DHL is pretty bad.
It’s coming up on two weeks.
June 25, 2024
Reply from PANGAIA
Hi Caol,
We apologize for the unforeseen delay. Upon reviewing your situation, we're delighted to confirm that your order has been successfully delivered. We sincerely hope it meets your expectations.
Team PANGAIA
Very fast return service
Very fast return service. I also asked a product question (garment measurements) and it is not that fast.
June 25, 2024
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Seems like a con with the discount code
Felt really cheated if I’m honest. Get an extra 10% in the archive sale so decide to take the plunge, only for that to take me below the free post amount so I then have to pay postage. Which takes up a good portion of the discount. Didn’t bother because of that as it seemed like a bit of a marketing gimmick
June 18, 2024
Very reliable company
Very reliable company, efficient and helpful customer service, fast shipping and wonderful products!
June 28, 2024
Unprompted review
Placed my first order online and I made…
Placed my first order online and I made a slight mistake and contacted customer service. Alex was so supportive and solved my problem within a short space of time. Truly appreciate exceptional service and makes shopping online so much easier.
Thank you Alex O
June 10, 2024
Unprompted review
Pangaia's clothing is very comfortable
Pangaia's clothing is extremely well made and very comfortable. Super easy to wash, and they last years. I also love how they are environmentally conscious with their packaging. And, communicating with their customer service is very easy--they are very friendly!
December 26, 2023
Unprompted review
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Amazing product
I love everything about this product and can't wait to wear it again. The quality is exceptional, and the craftsmanship is top-notch.
April 25, 2024
Crazy amazing customer service
Crazy amazing customer service, I partner with them yearly and I always love their products, ethos, and quality of products on their site and also easy to exchange and order. A great brand going the distance, I look forward to every package and item I receive.
May 21, 2024
Unprompted review
Great customer support
Love the sweat set that I ordered (very comfortable and the color is beautiful). I had a small issue with the stitching on my track pants, and Pangaia sent me a new pair! Definitely seems like they care a lot about customer experience and want to make things right.
May 14, 2024
Unprompted review
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BEEN LIED TO!!!!
so firstly I want to start off by saying I ordered 5 items on Thursday before 3pm and paid £10 for next day delivery.When Friday rolls around no sign of my parcel and tracking doesn't show anything either. IS THIS SOME SORT OF JOKE!!!!! I then email customer service and they say it hasn't been dispatched yet. well I can see that so what did I pay an extra £10 for.
Anyways I received my parcel on Monday and the off white tracksuit had weird marks on in some places and due to delivery being to late ive gone ahead and returned the whole parcel, they only offer DHL returns which are very inconvenient and I asked if an separate return label can be used such as royal mail because they used to use them but this is no longer eligible for some weird reason and I suggest you bring it back as dhl shops are scarce. The quality of the tracksuits do feel nice and the design is nice but due to the other reasons I will take my business else where>
May 8, 2024
Unprompted review
Reply from PANGAIA
Hi there,
We're really sorry to hear about your experience – it doesn't sound like the level of service we aim to provide. We've reached out for more information but haven't received a response yet.
Could you please email us directly? We'd love to get this sorted out for you.
Team PANGAIA
Great customer care
Great customer care, the exchange due to me ordering the wrong size was perfect and didn’t take long at all
April 9, 2024
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