PANZERA Watches Reviews 

423
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the watches for their excellent quality, beautiful craftsmanship, and appealing design, often finding them robust and feeling premium. Many note products exceed expectations, comparing favorably to more expensive brands. Exceptional customer service and a smooth ordering process are frequently highlighted, with quick, polite communication, efficient concern resolution, and products arriving quickly, well-packaged, and often ahead of schedule. However, some people experienced delays in receiving orders or requested items, with delivery times feeling too long. A few also noted accuracy issues, including chronographs not resetting correctly or battery-powered watches losing time.

What people talk about most

Product

Consumers express high satisfaction with the product, frequently praising the watches for their exceptional... See more

Quality

People report positive experiences with quality, often describing products as exceptionally beautiful,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and smooth shipping... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the exceptional and... See more

Order

Customers had positive experiences with order, praising the ease of ordering and the smooth process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great timepiece & a smooth buying experience (especially as I'm in the UK & Panzera are in Australia). The very nice presentation box arrived quickly via DHL & looks amazing. I'm looking forward t... See more

Rated 5 out of 5 stars

Super customer service - as good as you will get ANYWHERE. They show empathy and understanding, something most big companies ignore. Panzera DO NOT take customers-potential customers for granted. The... See more

Rated 5 out of 5 stars

Panzera has great watches! An absolutely exceptionally beautiful watch. At a reasonable price, with the summer sale, you could get a watch for half the price! It's worth every dollar. I bought the... See more

Rated 5 out of 5 stars

I recently purchased a Panzera Classivo 44 wristwatch. It looked great on the website, but it looks even better on my wrist. Elegant, sporty, and classy, looking for just about any occasion. Their t... See more


Company details

  1. Fashion Accessories Store

Written by the company

PANZERA is a trailblazing Australian watch brand that emerged in 2009. We are passionate about crafting timepieces that blend timeless elegance with a captivating contemporary twist. Our style? We call it "modern vintage" or "neo classic" – a fusion of the best from the past and the present. We produce a wide range of automatic and quartz dive, pilot, classic and motorsports watches.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

423 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(423)

104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Everything about the watch blew me away…

Everything about the watch blew me away … craftsmanship / weight / style / customer service / shipping time … I bought my first watch and was so impressed I bought another style the day it arrived. Customer for life

June 17, 2025
Unprompted review
Rated 1 out of 5 stars

They play with your time ⏳️

On 5/21/2025 I purchased and paid the total for the Classivo watch, model number (C43C-01WL13A) to give it to my father as a gift and to this day all I have received are excuses that it is a (pending order due to high demand), (that I would receive it in mid-June) (that there is an unexpected delay that they would receive the merchandise in the first week of July) I told them to stop making excuses and give me a solution, a refund or exchange of the watch. Customer service is very poor and takes a long time. I think they should not accept payments for watches that they do not have or know when they will have it. Do not lose customers, improve your services!

July 1, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi Albert, our apologies for the delay on your watch. Unfortunately at the end of May we had a delay on the movements we were expecting to be delivered for the C43C models. We have had the delivery delay on this model posted clearly on our website page as soon as we were aware however you must have raised your order prior to this being done. Good news is your watch is not far away now. I have asked our CS team to expedite your order as quickly as possible. As you can see from the many positive reviews on this site, delivery delays are rare and not our standard practice.

Rated 2 out of 5 stars

Paid for a watch on may 29th 2025

Paid for a watch on may 29th 2025. Did not hear anything from them yet. No confirmation of the order nothing. Sofar quite disappointing.

June 27, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi JM apologies for the lack of correspondence. However I checked your customer details and you entered what looks like an incorrect email address with your order. xxxx24@gmai.com. I assumed this should be gmail.com and have updated your customer records. So you should receive emails with updates now.

Rated 1 out of 5 stars

No Communication whatsoever! 😡

First and foremost... I can't give my opinion on my watch purely because I don't have it!
The criticism is purely on the way Panzera as a company deal with enquiries regarding orders that have been placed with themselves...... simple answer is, they don't!
For a company that states on there own website that any enquiries/questions would hopefully be dealt with in a 24hr window,well that certainly is not the case.
I ordered my watch on the 8th June and according to the website on International orders, it would be shipped within 7days, I have sent them 3 e'mails asking for any kind of update when watch would be shipped.... no response whatsoever which i find very dissapointing.So if you like the look of the Panzera watch,please do not hold your breath awaiting shipment OR communication between Panzera watches and the client.
Extremely dissapointed customer
Sam Brown

June 26, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi Sam, very sorry to hear about your lack of response. I can see your queries in our Customer Service system but also our responses back to you. It appears like our Zendesk responses are being blocked or put in your spam folder. I will reach out via a different email to try to contact you directly.

Advertisement
Rated 5 out of 5 stars

This is my 3rd PANZERA Watch

This is my 3rd PANZERA Watch. My last one was the limited anniversary edition. Package was nice and made me feel special. The long wait was worth it. My favorite watch now.
PANZERA watches are of great quality with a lot of attention to detail.
Customer are updated on the progress of your order and follow up. Very customer oriented company that loves what they do and its customers.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Rebuttal to my previous review of…

Rebuttal to my previous review of PANZERA Watches, after my review was posted PANZERA reached out to me by several people in there costumer service department to address and correct the issue first hand. My watch was on backorder and the e-mail pertaining to it was sent to my spam folder e-mail. So I am happy to say this issue was corrected in a timely manner and I have received my watch since then. Thank you PANZERA for your prompt attention in dealing with the issue.

June 18, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Thanks Daniel. Glad we could get this sorted for you.

Rated 4 out of 5 stars

Highly recommend Panzera

4.5/5.0☆
Well after researching watches for a wedding anniversary I came accross Panzera & I am glad I did.
Puchased the Aquamarine Silver/White M2 for my wife & the Quality is high & she loves it.
Also the leather bands I received are great quality too.
The ballpoint pen, love it and as it says "with great balance & weight"
Now just waiting & looking forward to receiving the MECHA 45C Silver M2
Panzera service is excellent.
Highly recommend the brand 👌🏻

May 9, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Thanks for the great review!

Rated 1 out of 5 stars

I have emailed them,and sent messages…

I have emailed them,and sent messages on Instagram,and still not had a response,quite worrying really,so far not so good an experience.

May 26, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi Graham, sorry you have not heard back from our support team. I can however see your emails in our support system and our responses going back to you also. So it looks likely our emails are being put in your spam folder. Can you please check? If not please contact us again at info@panzerawatches.com and let us know you are unable to receive our emails. We will then try to contact you via phone or alternative email channel.

Advertisement
Rated 5 out of 5 stars

My first Panzera experience

Hi, my name is Bill and I like to share my experience in buying my First PANZERA watch I took the effort and went down to the Pyrmont store in Sydney and Met up with Shane one of the sales person he presented himself very professionally answered all my questions spent almost 2 hours with him trying out and matching Panzera watches and bands and finally purchased my Aquamarine A45G the Service and Quality of the PANZERA watches can not be faulted so happy to be an owner of a PANZERA watch

May 23, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Thanks Bill really appreciate your positive feedback!

Rated 5 out of 5 stars

Just bought my PANZERA Flieger 46…

Just bought my PANZERA Flieger 46 CLASSIC PILOT
Automatic on their website. It took only 5 days, by DHL, to bring it from Australia to Portugal. No Customs Clearance needed (maybe I was lucky...).
The watch is fantastic, and clearly exceeded my expectations. Working perfectly, looking amazing. I am a watch collector, and this is my first "Down Under" piece. But surely will not be the last, as I have already my eye on the PILOTS COLLECTION
FLIEGER 46C Quartz Chronograph...

May 26, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Thanks Joao. Really appreciate your positive feedback on your Flieger 46! Also you were not just lucky. Since June 2023 globally we cover all local taxes and duties in our prices on our watches so there is no custom clearance or additional cost for delivery.

Rated 1 out of 5 stars

Do not buy from this company!

I ordered a Panzera 45G at the beginning of February. The watch was priced on the Panzera website at around £350, however when the transaction went through, I was charged around an extra £70 UK tax as the watch comes from Australia. Despite the website saying available in 6 weeks, the watch didn’t arrive until early May. When it did eventually arrive, the movement was faulty and it stopped working after a couple of days despite a good manual wind and a couple of days in my watch winder. No problem, I thought, I’ll return it, given that there is a 30 day money back guarantee. I sent the watch back and having had communication with Bernadette at Panzera, I got my money back. However I did not get the £70 tax back. This is apparently down to me to claim back from HMRC! I could understand, if I’d paid the tax separately to the UK government, but I didn’t! The tax was added at the time of purchase and paid in a single transaction to Panzera! I now have no watch and I’m £70 out of pocket for my efforts. As a bit of a watch collector, I thought I’d take a punt and support a micro brand. Never again, I just feel robbed!

May 16, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Thank you for your feedback, and we’re truly sorry to hear that your experience didn’t meet expectations.

We completely understand your frustration regarding the tax component of your order. To clarify, for UK customers we include all applicable VAT and import duties in the total purchase price, and we cover those charges on your behalf at the time of delivery. Unfortunately, these government-imposed taxes are non-refundable to us once paid, which means we’re unable to return them as part of a product refund.

That said, we’ve processed a full product refund for your returned watch as promptly as possible, and we genuinely regret any confusion around this aspect of the order.

Rated 5 out of 5 stars

Great watch for a small budget

I’m very pleased with my purchase of the Panzers Flieger 45G. It’s a beautiful timepiece with impressive build quality. The design stands out—classic and bold—making it a great accessory for both everyday wear and special occasions.

The watch does have a bit of weight to it, which adds to its robust feel, though it might be something to consider if you prefer lighter watches. The arm strap is comfortable and feels durable, complementing the overall premium look.

One feature I really appreciate is how easy it is to read the time, even without glasses. However, it’s worth noting that it’s not very readable in the dark, which could be a downside for some users.

The supply and delivery process was outstanding—extremely fast with consistent updates throughout. That kind of service really added to the satisfaction of the purchase.

Overall, a solid and stylish watch with great service to match.

May 22, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Thanks Holger. Really appreciate the positive feedback on your watch and our service! Glad you can read it without your glasses also!

Advertisement
Rated 5 out of 5 stars

So this is a short term review

So this is a short term review. I bought the pilot watch, Flieger 46 with NH35 Japenese automatic movement. My initial impression is very positive. Watch arrived quickly from Australia to the USA. The watch looks just like the pictures on the website. The rubber strap looks good and is very comfortable. For the 7 days that I've been wearing it, it has kept time very accurately. The watch has also been in a spa and the shower. No fogging or water has gotten into the watch. So I do recommend this watch.

May 19, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Thanks Scott for the recommendation and positive feedback!

Rated 5 out of 5 stars

This is my 3 watch from Panzera

This is my 3 watch from Panzera , always excellent quality and customer service, highly recommend I’m saving now for my 4th .

May 11, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Thanks Dan, we are very happy to have you as such a loyal watch owner!

Rated 5 out of 5 stars

Great watch and excellent delivery .

Customer service and delivery are first rate ! They keep you informed every step of the way . I purchased the M43 which has the MECHA quartz . I like the uniqueness of this watch with its 4 beats per second . It’s a great looking watch . I live in the USA and it got to my home on the east coast in just a few days, amazing !!

May 9, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Thanks Glenn, really glad to hear you love your Mecha 43. We picked the movement in that model specifically for its 4 beats per second - a great feature.

Rated 5 out of 5 stars

Panzera is a highly professional team…

Panzera is a highly professional team that truly cares about their customers. From the warm welcome to the prompt and thorough responses to all my queries, the service was outstanding. I was kept informed throughout the entire watch purchase process. The quality-to-price ratio is exceptional—these are handcrafted watches, made with the utmost attention to detail and precision. I honestly can’t fault them. My watch has exceeded all expectations.

May 6, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Thanks Antoine for such a wonderful review. Really inspires us to hear from customers like you.

Advertisement
Rated 5 out of 5 stars

Aquamarine 45 G

Bold and sturdy scuba GMT, great quality and details. Thanks

May 2, 2025
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi Marco, glad to hear you love your new GMT. Trust you take it on some great adventures!

Rated 5 out of 5 stars

Excellent Service again

My 4th purchase now with this company & cannot rate the experience high enough. Both purchase & servicing experiences have been great as well as dilligence of response to queries & follow up.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

From the moment I looked at the PANZERA…

From the moment I looked at the PANZERA website and placed my order for 2 watches, the communication was amazing. I received my watches in just a few days, and they are absolutely beautiful. They arrived in perfect condition and we love them. Both watches are very well made and show a high level of finish, materials and design, they have a nice weight to them and they feel high quality right down to the boxes.
Fantastic value for money. I recommend Panzera to anyone.
A BIG Thank You to the PANZERA Team.

March 27, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look