PANZERA Watches Reviews 

423
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the watches for their excellent quality, beautiful craftsmanship, and appealing design, often finding them robust and feeling premium. Many note products exceed expectations, comparing favorably to more expensive brands. Exceptional customer service and a smooth ordering process are frequently highlighted, with quick, polite communication, efficient concern resolution, and products arriving quickly, well-packaged, and often ahead of schedule. However, some people experienced delays in receiving orders or requested items, with delivery times feeling too long. A few also noted accuracy issues, including chronographs not resetting correctly or battery-powered watches losing time.

What people talk about most

Product

Consumers express high satisfaction with the product, frequently praising the watches for their exceptional... See more

Quality

People report positive experiences with quality, often describing products as exceptionally beautiful,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and smooth shipping... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the exceptional and... See more

Order

Customers had positive experiences with order, praising the ease of ordering and the smooth process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great timepiece & a smooth buying experience (especially as I'm in the UK & Panzera are in Australia). The very nice presentation box arrived quickly via DHL & looks amazing. I'm looking forward t... See more

Rated 5 out of 5 stars

Super customer service - as good as you will get ANYWHERE. They show empathy and understanding, something most big companies ignore. Panzera DO NOT take customers-potential customers for granted. The... See more

Rated 5 out of 5 stars

Panzera has great watches! An absolutely exceptionally beautiful watch. At a reasonable price, with the summer sale, you could get a watch for half the price! It's worth every dollar. I bought the... See more

Rated 5 out of 5 stars

I recently purchased a Panzera Classivo 44 wristwatch. It looked great on the website, but it looks even better on my wrist. Elegant, sporty, and classy, looking for just about any occasion. Their t... See more


Company details

  1. Fashion Accessories Store

Written by the company

PANZERA is a trailblazing Australian watch brand that emerged in 2009. We are passionate about crafting timepieces that blend timeless elegance with a captivating contemporary twist. Our style? We call it "modern vintage" or "neo classic" – a fusion of the best from the past and the present. We produce a wide range of automatic and quartz dive, pilot, classic and motorsports watches.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

423 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(423)

104 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Experience

This was my first purchase from Panzera and I was not disappointed. The whole process from purchasing to delivery was very smooth. The watch is of excellent quality and design. A really good quality watch at an affordable price. Overall the experience with Panzera was outstanding.

August 2, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent Watch & Experience

I recently purchased the 45C. While it was more than I would normally spend, I am very happy with the quality of the watch. Love the weight and the look! So much so that I’ve returned twice to purchase additional watches. I am also very pleased with the strap quality as well! ❤️🔥

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Quality product and Service

Having watched Panzera for some time, I took the plunge and bought an Aquamarine 45 with the offer of additional watch straps. It arrived securely in a few days to the UK. I am very impressed with the product, alongside my extensive collection of other brand watches, some quality brands, it stands up well. Solid, heavy build watch, it looks and feels a quality product. I like it and it is getting regular wear time. I will buy more Panzera watches in the future.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Panzera Passion

As a watch collector it is always nice to see a top quality watch at a very affordable price.
Just deciding which Panzera to wear each day is the fun part. My Aquamarine 45C goes well with my airline pilot uniform. My recently acquired Flieger fits right in when I am flying a WWII C-47! Scuba diving? Panzera has me covered with their excellent dive watch.
You cannot beat the quality and affordability!
Get one, or three. You will not be disappointed!

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Classivo 43C it's Quality

Ordered a Classivo 43C, Fast delivery, about 5 days from Australia to Sweden.
A solid and beautiful quality watch in every detail
Quite heavy as well, feels nice on my Wrist

July 19, 2024
Unprompted review
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Rated 5 out of 5 stars

My name is peter and I live in Denmark

My name is peter and I live in Denmark. I am the happy owner of an F46C-01L1. I have only experienced a professional and very committed service from PANZERA. I would like to be the company's ambassador and will recommend PANZEA's products as much as I can

August 5, 2024
Unprompted review
Rated 1 out of 5 stars

Does not keep track of time

One of my panzera watcher simply does not keep track of time. This is very bad considering Panzera calls itself a qualite company for quality products. There heva been other issues with colors not matching the picutures but this is the most important.
Do not beleive this i quality. WillI get my money back? Maybe but I dont think so. I will get som back but not taces and shipping. Also bad considering the prices.

July 28, 2024
Unprompted review
Rated 5 out of 5 stars

FLIEGER 45G - A BEAUTIFUL WATCH

I am thrilled with my new FLIEGER 45G watch, which I chose in black with a blue face and black rubber strap. The design and affordability was a big draw for me. I was very impressed with the Panzera website which enabled me to design my watch face style and strap. Having an automatic watch is great, and the design of the glass backing showing the precise mechanics in action is so cool. The watch is very comfortable to wear and I love its size, weight as well as the thickness and texture of the black rubber strap with the red stitching. Awesome!

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

I purchased an Aquamarine 36 for my…

I purchased an Aquamarine 36 for my wife. It came in within 6 days, works flawlessly and is beautiful. She loves it. As an aside, their customer service is amazing. Highly recommend both the company and this watch. (I also recently purchased an Aquamarine 45 for myself)

July 12, 2024
Unprompted review
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Rated 5 out of 5 stars

A+ Watch

Love it. Can’t say enough - looks great and weight is fantastic. Got compliments from local jeweler when I took it in to get adjusted

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

Aquamarine 45 WOW!

Purchased my Aquamarine 45 with 50% off the list price which was such a bonus. I have a vast collection of watches and this Panzera gets a lot of attention people asking what brand it is. It is a bold watch with crisp design, delivery was faultless looking forward to my next purchase.

July 12, 2024
Unprompted review
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Rated 4 out of 5 stars

Sequestered by SWMBO

I ordered an AQ40 Anniversary Edition in the knowledge that this item is limited edition, and only produced to order. The production time is estimated to be a month. Fine! I started to receive an endless round of e-mails from "Bernadette" apologising for the delay in fulfilling the order as a result of unprecedated demand. None of my e-mails querying this were acknowledged. I used the web site messaging service and received a prompt, accurate, and reassuring response within minutes. NOT from "Bernadette". The watch arrived on the due date, and it is gorgeous. So much so that my wife decided that it looked better on her (it does), and she is now it's proud owner. Hey ho. I now have the AQ 45 automatic, and I am delighted with it. Only time (sic) will tell just how good these watches are in terms of accuracy, but the indications are good. Lastly, it would be nice to know whether "Bernadette" is a living, breathing, blood in her veins human being or just an AI construct.

June 22, 2024
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi Charles, thank you for your valued review. I can assure you Bernadette is a real living person! We did however have an issue recently when we changed our email domain and emails were not getting through to her and the service team for a few weeks. Apologies for that.

Rated 5 out of 5 stars

Panzera watches

Although I waited longer then expected when my watch arrived I was over the moon. I've got the Flieger 45 G it's a Beautiful watch
I've only had it for 2 weeks but I've worn it everyday, the time keeping is spot on and I've not needed to adjust it at all. I will be getting another one soon, and all my friends have commented on how good it looks,I'm sure there are new customers coming your way. thanks again lovely Time piece

May 31, 2024
Unprompted review
Rated 1 out of 5 stars

Poor Reliability Right Out of the Box

So I just received my Panzera Flieger 46C yesterday. The delivery company left it on my doorstep. Opened the box and found a beautiful watch. Before removing any tags or even the protective plastic film on the front and back, I downloaded the Users Manual and followed the set up directions. I quickly noticed the chronometer features did not work at all. This is a brand new watch! I reached out to Panzera and got a reply the next day, on a weekend. They asked me to jump through hoops to show and explain the issue. I'm still waiting to hear how they will resolve it, but one thing I know is that I won't get to wear it anytime soon. This is a new watch that doesn't work? Where is their quality control, if they have any. STAY AWAY from this brand.

June 21, 2024
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi KM, sorry to hear about your issue with your Flieger 46C. We will of course cover any issues to fix this under warranty at our costs.

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Rated 1 out of 5 stars

NO service, NO delivery

I bought a watch from their website. After the delivery date was overdue they sent a general "we are late message" I sent them several in return trying to figure out when it would come in. They never replied.
Fortunately I paid through Paypal and obtained reimbursement - In the meantime no communication from Panzera.
Don't buy there.

June 21, 2024
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi Dominique, very sorry to hear about your watch order delay. I have checked our systems and found you did order a Flieger 45G in early May however it was still a pre-order model at this time and not due for delivery till early June. The watch was ready to ship last week and we sent a notification of this, however you had already cancelled your order via PayPal. I will reach out to you via email if you don't mind to see why you did not get a response to your earlier enquiries which for some reason I cannot see in our system.

Rated 1 out of 5 stars

Non-existent Support!!

Nothing wrong with the watches (I own three), but the company provides NO service or response. Tried to cancel an order this Spring (when they said delivery would be delayed) right after I placed it, and despite sending FOUR emails and then calling Australia (!), I never got a response. Some digging indicates they are probably a virtual company with immunity from service quality. Plenty of other watch brands - don’t give these guys your business!

June 18, 2024
Unprompted review
PANZERA Watches logo

Reply from PANZERA Watches

Hi Ronald, very sorry to hear about the issues communicating with you. Unfortunately we have had a few of these comments recently. We have been investigating and found that when we moved from our panzera.shop to panzerawatches.com email domain we lost our link to our zendesk customer service system. So a large number of customer emails were not being received into our service centre over the last month or so. We have now fixed this. Want to assure we are not virtual company and have a 24 x 7 customer service team that is now up and running again. Apologies for the issues this caused you.

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