Papersmiths Reviews 111

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

This is the second note book I’ve bought from here. I love them as they have soft covers no hard cover as I like flexibility. I’ve bought both in the fushia pink. They are nice and chunky and you can... See more

Rated 5 out of 5 stars

Good to see an independent stationary shop supplying good quality products of which are often made in Britain by family run businesses. Lovely range of bright modern styles all swiftly delivered to y... See more

Company replied

Rated 3 out of 5 stars

Products are wonderful but gift wrapping was disappointing for £4. At the time they didn't have the pen refills so I ordered other items. Two days later they were in stock so I had to spend on extra p... See more

Company replied

Rated 5 out of 5 stars

I wanted 'a pencil' for work... I got what felt like a birthday present. Ordered yesterday lunchtime arrived this morning at 0930. The delivery was so beautifully presented and carefully package... See more

Company details

  1. Pen Store

Written by the company

Papersmiths is the shop of your stationery dreams. We specialise in stationery and paper goods, bringing together the goods to inspire and tools to create. Alongside our own stationery, you'll find our handpicked favourites from designers and makers across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

111 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Second time bought - lovely colour range and style of paper

This is the second note book I’ve bought from here. I love them as they have soft covers no hard cover as I like flexibility. I’ve bought both in the fushia pink. They are nice and chunky and you can get them in lined, dot of plain paper.
Will definitely buy another from here when needed

April 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Great value and quality

The products were amazing value and quality, the delivery was fast, and I got a lovely personal note in my order. I was so impressed that I've already submitted a second order to them!

October 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Lovely company

Lovely company, user friendly website and 10/10 customer service when I was so dazzled by the colour choice that I ordered the wrong type of paper inside the notebook - Lauren emailed me straight away, sorted the problem and amended the order. Can’t wait to see the items when they arrive and gift them on to their intended recipient. Thanks again

April 1, 2025
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Rated 5 out of 5 stars

Excellent customer service!

I ordered a few gifts from Papersmiths to be gift-wrapped and shipped to separate clients. The team went above and beyond to answer my query AND have the gifts shipped out on the same day. I experienced excellent customer service and I was spoilt for choice when it came to choosing which items I was going to send.

January 22, 2025
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Reply from Papersmiths

Hi Katie, Thank you so much for your kind words! Our small stationery business is beyond grateful. We'll pass your comments over to the team you spoke to. They'll be very happy to hear your feedback! Have a great day and we hope you choose Papersmiths for your clients again in the future. Best wishes - Izzy.

Rated 5 out of 5 stars

Amazing!

Amazing!
Quick response and even agreed to my request to exchange the color even though opened the package. Super fast dispatching time! Would definitely choose to shop here again if needed.

January 21, 2025
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Reply from Papersmiths

Hi Ruby, Thank you so much for your review! We're so happy that you had a great experience with our customer service team at Papersmiths online. Thanks again!

Rated 5 out of 5 stars

The item arrived as expected

The item arrived as expected, and I really appreciated the thoughtful postcard they included. It's those little touches that make the experience special. Highly recommend!

January 16, 2025
Unprompted review
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Reply from Papersmiths

Hi, Thank you for your review. So happy to hear that you enjoy the little touches we add to each order and your handwritten note. Thanks again and we hope you choose Papersmiths again in the future! Best wishes, Izzy.

Rated 5 out of 5 stars

5 star small Company

Amazing small Company. Excellent customer service when I ordered the wrong item! The paperlote is just perfect. Love the personal touch to their packaging.

January 10, 2025
Unprompted review
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Reply from Papersmiths

Hi G, Thank you so much for your review of our small online stationery shop. We are incredibly grateful for your feedback and our team are thrilled that you had a great experience. Have a great day and we hope you choose Papersmiths again soon! Izzy.

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Rated 5 out of 5 stars

Fast delivery, cute hand written note :)

They wrote a really cute hand written note with the delivery of our 2025 planners, was a lovely touch :)

January 4, 2025
Unprompted review
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Reply from Papersmiths

Hi Charelle, Thank you so much for your review. We're so glad that you loved the handwritten note with your order. We hope you're very happy with your 2025 planners and choose Papersmiths again soon. Best wishes, Izzy.

Rated 5 out of 5 stars

the personal touch

Care and attention in presentation and delivery, adding a handwritten thank you card shows they're practising what they preach.

December 20, 2024
Rated 5 out of 5 stars

Feeds my stationery addiction!

I was gutted when Papersmiths closed their store in Bristol, as it was the best excuse ever for retail therapy with my best mate, and then lunch at the nearby tapas place. But yay for excellent online ordering, even if it's never the same as drooling over notebooks and pens in person! There's a really wide range of stationery available on the website, and items arrive nicely wrapped and well-packaged. And when I've needed customer service, they've been excellent to deal with.

October 24, 2024
Unprompted review
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Reply from Papersmiths

Thank you so much Shaz for your kind words about our stationery shop - You've made our day! See you soon.

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Rated 5 out of 5 stars

Will definately order again

This was my first purchase from Papersmiths and it won't be my last. I was so impressed with the customer service I received. I had some questions before I placed my order which were promptly and professionally answered. My items were shipped very fast and came beautifully packaged. I'm very happy with all my items but in particular the diary is exactly what I have been looking for and has been so hard to find. Page per week, vertical alignment with time slots. Fab product and fab business. Thank you!

September 23, 2024
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Reply from Papersmiths

Thank you for your kind review! We appreciate it so much. We're very happy to hear that your order arrived promptly and that you were pleased with your new stationery and diary. We hope you'll return again soon. Thank you!

Rated 5 out of 5 stars

Fast reliable (international) shipping…

Fast reliable (international) shipping means I can enjoy Papersmith in LA! The products are the best / great notebooks and pens, the elastic bands help keep the pens with the notebooks so no mad searches for a pen when you need it.

August 20, 2024

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