Papersmiths Reviews 111

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

This is the second note book I’ve bought from here. I love them as they have soft covers no hard cover as I like flexibility. I’ve bought both in the fushia pink. They are nice and chunky and you can... See more

Rated 5 out of 5 stars

Good to see an independent stationary shop supplying good quality products of which are often made in Britain by family run businesses. Lovely range of bright modern styles all swiftly delivered to y... See more

Company replied

Rated 3 out of 5 stars

Products are wonderful but gift wrapping was disappointing for £4. At the time they didn't have the pen refills so I ordered other items. Two days later they were in stock so I had to spend on extra p... See more

Company replied

Rated 5 out of 5 stars

I wanted 'a pencil' for work... I got what felt like a birthday present. Ordered yesterday lunchtime arrived this morning at 0930. The delivery was so beautifully presented and carefully package... See more

Company details

  1. Pen Store

Written by the company

Papersmiths is the shop of your stationery dreams. We specialise in stationery and paper goods, bringing together the goods to inspire and tools to create. Alongside our own stationery, you'll find our handpicked favourites from designers and makers across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

111 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Genuine products - stocked rare favourites Marks stationery

Genuine products - notification when a product came in stock worked Diary came beautifully wrapped. Item was delivered by Royal Mail which has its challenges but it arrived safely and in good conditions

July 23, 2024
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Reply from Papersmiths

Thank you so much Mini for the review. We appreciate you taking the time to leave one for us. I'm so pleased to hear that you received your diary once it was back in stock. Happy to hear that it arrived safely and beautifully wrapped. We hope to see you again!

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Rated 5 out of 5 stars

Perfect

Super fast delivery, gorgeous products and when the order arrived it was packaged so beautifully!

June 24, 2024
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Reply from Papersmiths

Thank you so much for your review Ty. We are very happy to hear that you had a fast delivery and you loved your products, aswell as our teams' beautiful packaging. We hope to see you again in-store or online!

Rated 5 out of 5 stars

Books are great, customer service is next level

The books that I bought are great. But they are absolutely nothing compared to the incredible customer service I received from Papersmiths.
I bought the items I did online, as a gift for someone. I am in New Zealand so it’s impossible for me to go instore unfortunately.

When I ordered the books, I got the zip code slightly wrong so the item wasn’t delivered. I emailed Papersmiths, telling them if my mistake. I dealt with two different people and they were absolutely brilliant. They went out of their way to help me and made sure the package I bought did in fact get delivered.

Well done to the Papersmiths team. I wouldn’t shop anywhere else. Thank you for making my purchase so easy and the recipient was delighted!

March 1, 2024
Unprompted review
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Reply from Papersmiths

Thank you so much Lisa!

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Rated 5 out of 5 stars

2024 planner…

The planner I bought was packaged beautifully with a handwritten note that made it extra special.

January 22, 2024
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Rated 5 out of 5 stars

Great diary

Great diary, super fast delivery and cute wrapping and note. Will defo be purchasing other bits from there!

December 19, 2023
Rated 5 out of 5 stars

Personal handwritten card

Beautifully packed and presented. Arrived quickly and with the most touching gesture I have ever received- a handwritten message on a beautiful card. A real gem of a company!
Besides it offered the best price for the items I’ve purchased.
I highly recommend.

November 20, 2023
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Rated 5 out of 5 stars

LOVE Papersmiths!

LOVE 'Papersmiths' and love supporting an independent. Always a great selection of cards that are just that little bit different. Excellent buying, whoever does that job. Great service. No complaints. Happy customer.

September 18, 2023

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