Papier Reviews 10,295

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including the paper, printing, and overall finish. Many people appreciate the unique and customizable designs, finding the personalization options brilliant and the layouts intuitive. The user experience is often described as easy and straightforward, making the creation process enjoyable. However, some customers experienced issues with the ordering and delivery services. A few people reported that their orders arrived late or damaged, and some found the editing interface glitchy or difficult to use, particularly when trying to upload photos or add text.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praise the high quality of... See more

Quality

Users describe positive interactions with quality, frequently praising the high standard of paper, designs,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the website easy to use, with... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the ease of ordering and the... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise quick delivery times, with... See more

Based on these reviews

Rated 4 out of 5 stars

I like the option to personalise the cover of the notebook. The design process could be easier, the options and way of changing font, type size etc is a little clunky. Also, with Demi book - alwa... See more

Company replied

Rated 5 out of 5 stars

I love papier- the unique designs are so cute and the layout actually makes sense!! I've been looking for a planner that has monthly, weekly and daily sections with notes for goal-setting and the prod... See more

Company replied

Rated 5 out of 5 stars

What a great discovery! Perfect for my party place cards and menus. The quality is of a very high standard (beautiful paper stock, designs and finish). The option to create bespoke and personalised de... See more

Company replied

Rated 5 out of 5 stars

Lovely quality printing and paper! I've used a variety of different companies to print photobooks and Im thrilled with the end result of this one. There are some lovely formats to work with and opport... See more

Company replied


Company details

  1. Stationery Store
  2. Greeting Card Shop
  3. Pen Store
  4. Photo Printing Service
  5. Wedding Store

About Papier

Written by the company

Since 2015, we've created stationery that feeds curiosity and contemplation. In every piece of Papier is the promise of what's to come, the endless possibilities of a blank page.

Come on in, Paper Person

We're an emporium of eclectic designs, curated for you to make wondrously your own. Each and every one can be personalised so it means more, alive in the hands of its maker. A one-off piece of stationery that's as individual as the thoughts, feelings and dreams you'll place on the page.

Alongside our in-house collections, we collaborate with bright, upcoming artists, iconic brands and exciting fashion labels. They're all fellow paper people whose varied creative talents bring a magical touch to our stationery.

OFFERS

STATIONERY

PHOTO BOOKS

WEDDING

 


Contact info

4.0

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality

Great quality. Speedy delivery.

February 27, 2026
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

I love the website

I love the website! So easy to use. Just ordered a lot of name cards, menus and invitation cards and it's very easy and quick to personalise each one. Delivery is very quick too. What an awesome company

April 7, 2026
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Lovely, chic, unique designs

Great quality and delivered quickly. I’ve ordered cards and personalised notecards from Papier and always very happy with the service.

March 7, 2026
Papier logo

Reply from Papier

Hi,

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Excellent quality, service, best gift

Such an easy to use website and I absolutely love the gorgeous and simple wrapping of the books. My favorite, and go to, graduation gift!! The quality of the paper and design are top notch!

March 31, 2026
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 4 out of 5 stars

Hard to go back and forth on the…

Hard to go back and forth on the website. I wanted to change the size of the notecards and couldnt figure out how to go back. So I deleted the item from my cart and started over.

April 6, 2026
Papier logo

Reply from Papier

Hi there,

Thank you for leaving us your review. Apologies for the experience with your order. Glad to see you managed to place your order in the end!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

love love love the planner!!

love love love the planner i got. quality is so good & the layout works so perfectly for me. probably the only planner i use consistently because if it's so functional.

July 1, 2025
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

This is the third year I’ve bought a…

This is the third year I’ve bought a planner for my wife, and the quality has been consistently excellent. The designs are tasteful and beautifully executed. I’ll definitely continue purchasing from them for many years to come.

January 5, 2026
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Mother’s Day Gift

Very happy with my purchase! Most likely the best customized gift experience I had in a while.

February 26, 2026
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 4 out of 5 stars

All good!

Everything was fine, good and simple. The personalisation for the model I chose was a bit poor, but still nice.

February 22, 2026
Papier logo

Reply from Papier

Hi Lisa,

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 4 out of 5 stars

Personalisation is a nice touch

I like the option to personalise the cover of the notebook.
The design process could be easier, the options and way of changing font, type size etc is a little clunky.
Also, with Demi book - always have font colour available to match block colour chosen. Not applicable for all colours which is a shame.
But overall, products are great quality.

April 6, 2026
Papier logo

Reply from Papier

Hi Sally,

Thank you so much for leaving us your review! We really appreciate your feedback 🙂 

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

The selection is great

The selection is great, the website easy to navigate and fairly intuitive. I was able to go through all the options, navigate to extras, make my personalization's with relative ease. Check out was easy, not confusing and clear about costs. Will do further business.

April 5, 2026
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 4 out of 5 stars

Easy and efficient to arrange and add…

Easy and efficient to arrange and add photos layout etc, only thing I could have done with a second line on some text boxes or the ability to increase the size of the text box

April 5, 2026
Papier logo

Reply from Papier

Hi Anon,

Thanks for leaving us your review, we are glad to hear it! Appreciate your feedback 🙂 

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

This is the fourth year that I’ve…

This is the fourth year that I’ve ordered a midyear planner. I love the designs that are options every year. I look forward to selecting a new design. I use it as a calendar, but I also use it as a journal.

April 5, 2026
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Excellent and I am a returning…

Excellent and I am a returning customer. I was able to order samples for invitations for several upcoming events and I’m very pleased with the results. I have also ordered personalized stationery, and I did pay for the storage boxes separately to keep things tidy. Would recommend for future purchases or invitation needs. Shipped on time and arrived well packaged from traveling.

February 25, 2026
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Mid-year planners for 26-27 -- hooray!

Now that the mid-year planners for 2026-2027 are available, it was easy to pick out this year's spiral-bound edition. This is my favorite planner.

April 5, 2026
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Happy

Am happy with service

April 2, 2026
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

High quality product

Easy to use website. High quality and very fast delivery.

March 17, 2026
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 1 out of 5 stars

In most of the pictures the heads have…

In most of the pictures the heads have been half cut off

February 24, 2026
Papier logo

Reply from Papier

Hi,

Thank you for leaving us your review. Apologies for the experience with your order. 

Please kindly reach out to us at support@papier.com with any supporting images of your order and we will be happy to assist you.

- Customer Service Team @ Papier ✍️

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look