Paradisegrillsdirect Reviews 

We bought our Paradise Grill Island at a home show and at the time was told it had a 'lifetime warranty' which was the driving factor on why we bought it in the first place. Never would we have spent a bloody fortune on a grill if it hadn't come with a lifetime warranty!

When it was delivered a few days later it was damaged because they had piled another grill island on top of it and broke tiles etc. They were very apologetic and a couple of months later sent 2 young men from Florida to try to fix the stucco & tiles in the middle of winter, which they couldn't, so eventually I was sent a new island. The island came with a small black cover that only went over the grill itself so I bought the best cover I could find and have always kept it covered and protected against the elements.

Last year I called to get replacement parts for the grill itself which the salesman told me had a 'lifetime warranty' and was told it only had a 5 year warranty ... luckily my parts were free but during that same phone call I was told that only the 'island' had a lifetime warranty. I thought 'ok', maybe I heard wrong at the home show but was happy that the island would still be covered. WRONG!!!

About a week ago I was outside and heard something fall under my cover. It was one of the granite tiles on the side - it had come loose & broke in half when it hit the deck. When I touched the one next to where that one fell out, it was loose and it was very obvious all the tiles were loose and about to fall out. So, a few days ago I called the main office of Paradise Grills to find out what could be done to fix all the loose & broken granite tiles figuring it still had the 'lifetime warranty' I was told about at the home show AND over the phone. The person I spoke to asked me to send pictures, so I did. Less than 5 minutes later I received another email telling me that my island only had a 1 year warranty and the tiles and stucco were not covered and they do not repair them. She also said they no longer use tiles or stucco on their islands and sent me 2 links to buy the tiles from a 3rd party vendor - so now I'm stuck with having to repair it myself.

I spent nearly $8K on the whole setup. I don't know what happened to this company but it's not what it used to be. They used to stand behind their products, but not anymore. Very sad and disappointed. I posted pictures on YELP. I would never ever recommend anyone buy anything from this company, especially after reading other reviews. Just buy yourself a $500 grill every year - it's still cheaper than this eyesore.

Do not purchase from Paradise grill. I didn't get my product. Really poor customer experience and service.

I purchased two units one with a grill and one with a hibachi. Was pretty excited until having to deal with delivery. They may have one of the worst customer service groups ever! I have sat for hours on hold for them listening to how good their service is! grrrrrr.
One unit shows up the other disappeared.. Took a week to get someone to figure out what was going on. Supposed to be delivered on a Friday afternoon because the delivery guy was going back to FLorida and this was the ONLY time it could be delivered. I moved around appointments and waited for the delivery guy... NO CALL ... NO SHOW... no help from Paradise Grills. Phone rings at 6:30 am Saturday from the delivery guy telling me he will be there in an hour... had kids games to go to, however he said it was the only time he could come. He got there alone to deliver a large heavy unit bounced it around broke tile cracked unit. Spending weeks still trying to get help and NO ONE has been worth anything in helping.
Grills may be nice to look at, but the customer service is useless. They have no problem having you pay, they just have problems delivering. My construction people don't want to install product that is already structurally cracked and broken.
Be very cautious!!!
I'm trying at this point to get them to come and pick it all up.