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Parajumpers Reviews 24

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TrustScore 1.5 out of 5

1.6

Women's Clothing Store
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  1. Women's Clothing Store
  2. Clothing Store

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1.6

Bad

TrustScore 1.5 out of 5

24 reviews

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Rated 3 out of 5 stars

Good jacket, disappointing customer experience

I ordered the Jacket end of November. On the website they claim they need 3-4 days delivery to Germany. A week passed and I did not receive anything, so I contacted the support. Never got an answer. Then I wrote in the comments on Parajumoers IG channel, the SoMe manager offered to help in DMs.. and never answered again. They also blocked me from commenting for a day. I think it’s an awful attitude to the customers. I wrote to support again and this time received an answer, but no indication about the actual delivery time. Two weeks later I received the jacket.
The jacket itself is very nice, but the customer experience is really disappointing

November 26, 2023
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