Good advertised prices, however I ordered my TV stand nearly 3 and a half weeks ago and it has not arrived. I prompted and received a promise to ship the item over a week ago and this date has been an... See more
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We ordered a tv stand on 26 August but due to container issues it did not arrive until 19 October. However the company did email twice and a phone call from me was helpful. The stand is great and we a... See more
Company replied
Waited almost 3 months for tv stand delivery, being palmed off with excuse after excuse about stock supply. The frustrating thing is that their website continually advertised as in stock and available... See more
Very pleasantly surprised at the quality of the Marble Table we purchased from paramount furniture. The assembly was so easy even for octagerians ha ha … the two man delivery was seamless and unpacke... See more
Company details
Written by the company
The Paramount Furniture is one of the UK’s leading online furniture store – Paramount Furniture team is made up of people with extensive experience of furniture manufacturing and retailing, marketing, IT, finance and logistics. We have over 7 years of experience in the furniture industry and also a huge wealth of experience in retail customer service gained through highly successful businesses in Scotland. Our buyers travel the world sourcing new and exciting design-led furniture giving you an unparalleled choice of beautiful pieces at the best possible prices. Together we recognized that there is a better way for people to shop for furniture rather than travelling from furniture showroom to furniture showroom hunting for the right product at the right price.
Contact info
C/O Avid Accountants, 21, Blythswood Square, G2 4BL, Glasgow, United Kingdom
- 03337727413
- sales@paramountfurnishings.co.uk
- paramountfurniture.co.uk
2.9
Average
46 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a shame
My experience was not that great if I’m honest.
I ordered my Tv cabinet which stated you had 2 in stock, 1-2 days delivery. I ordered and paid and received my order confirmation. Then waited for a week before I contacted yourselves wondering where my cabinet was, only to be told it was out of stock waiting for more and should receive it next month. Not good enough, so I requested my money back. Then 2 days later I received an email to confirm you have one and I’ll receive my tracking the same day which never came until a couple of days later. On Monday 24th June I did receive an email from courier company stating they were delivering that same day, good job I was in as it did arrive. I am really pleased with my cabinet but the customer service and communication was very poor and would not order from yourselves in future.
June 19, 2025
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A repeat customer
A repeat customer, Brilliant service from start to finish. Nothing was too much trouble for staff. The delivery team were excellent & very, very helpful & polite. Will definitely be ordering again. Terrific all round service!
June 5, 2025
Reply from Paramountfurniture
Thank you for your wonderful feedback. We appreciate the time taken to leave us this review.
Recommended
Order process was simple and I like that the order was integrated with Apple Wallet. There was a stock problem but I was kept updated. Very pleased with the actual product - it was well packaged, had good instructions and seems very well made.
May 27, 2025
Reply from Paramountfurniture
Thank you for your wonderful feedback. We appreciate the time taken to leave us this review.
Reply from Paramountfurniture
Thank you for your wonderful feedback. We appreciate the time taken to leave us this review.
Reply from Paramountfurniture
Hi there,
Thank you for your review and for highlighting our competitive pricing — we're glad you were happy with that!
We’re sorry to hear you had to chase for delivery, and we completely understand how that can be frustrating. Your feedback is appreciated and will help us improve our communication and delivery processes moving forward.
We hope you’re enjoying your purchase, and we’d love the chance to provide a smoother experience next time!
Best regards,
Team Paramount Furniture
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Bought tv stand that was in stock turns…
Bought tv stand that was in stock turns out is was not in stock if I nown that I would not of bought
2 weeks later still no tv stand so called trouble with delivery firm
I would not place any order with outfit
Leave well alone
May 28, 2025
Unprompted review
Reply from Paramountfurniture
Thank you for your feedback, and I’m very sorry to hear about your experience.
Unfortunately, when the delivery company first arrived to collect the TV unit, the van provided was too small to accommodate the item. We immediately arranged for a follow-up collection the next day for the remaining items. While the revised delivery was scheduled for Monday, we worked hard to expedite the process — and I’m pleased we were able to deliver your items by Saturday instead.
We sincerely apologize for the inconvenience and the initial miscommunication. Your satisfaction is very important to us, and we truly appreciate your patience during this process.
If there’s anything else we can do to make things right, please don’t hesitate to get in touch.
Team Paramount Furniture
Beautiful round extending dining table
Absolutely beautiful dining table. Delivery was hit and miss with dates cancelled and wrong table originally delivered. All queries though dealt with promptly and efficiently hence the score.
May 26, 2025
Reply from Paramountfurniture
Hi Tony,
Thank you so much for your kind words about the dining table — we're thrilled to hear that you love it!
We sincerely apologize for the delivery hiccups and the initial mix-up. While we aim for a smooth experience from start to finish, we appreciate your understanding and are glad our team could resolve things promptly and efficiently.
Your feedback helps us improve, and we're grateful for the opportunity to make things right. We hope you enjoy your beautiful new table for years to come!
Warm regards,
Team Paramount Furniture
MDA TV unit
MDA TV unit, excellent price, cheaper than everywhere else, fast, free delivery ( 7 days faster than competitors)
Overall brilliant service and wouldn’t hesitate to buy from Paramount again.
January 22, 2025
Unprompted review
Reply from Paramountfurniture
Thank you for your wonderful feedback. We appreciate the time taken to leave us this review.
Ordered a Tv Unit
Ordered a Tv Unit, Come next working day. Will use again 5 stars ⭐️⭐️⭐️⭐️⭐️
December 21, 2024
Unprompted review
Reply from Paramountfurniture
Thank you for your wonderful feedback. We appreciate the time taken to leave us this review.
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Pramount Furnishings are great to do business with
Basheer was great to do business with. He was friendly,informative and very professional. The service i received was exactly as he promised. I am very pleased with my purchases. Even the delivery guys were excellent. I will definitely use Paramount again for future furniture purchases.
September 14, 2024
Unprompted review
Reply from Paramountfurniture
Hi there,
Thank you for taking the time to leave a 5 star review. This is greatly appreciated. We hope that you will shop with us again in the future!
Kind Regards,
Customer Service
Great TV Unit
Excellent TV unit, a really good show piece. Few delays with delivery but good service and updates from the team on delivery. Very satisfied with purchase.
August 30, 2024
Unprompted review
Reply from Paramountfurniture
Hi there,
Thank you for taking the time to leave a 5 star review. This is greatly appreciated. We hope that you will shop with us again in the future!
Kind Regards,
Customer Service
Excellent customer service
They kept me updated with progress and offered exceptional customer service.
This is very trust worthy seller and they responded to all my messages in just a few minutes. The item ordered was delivered on the promised timescale and the price was very competitive.
May 30, 2024
Unprompted review
Reply from Paramountfurniture
Hi there,
Thank you for taking the time to leave a 5 star review. This is greatly appreciated. We hope that you will shop with us again in the future!
Kind Regards,
Customer Service
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Very happy
Arrived on time packed extremely well only one problem the delivery man was very rude he had no manners what so ever
March 27, 2024
The company were brilliant
The company were brilliant
Although there were delays
No fault on there behalf
They kept me informed all along
the way well done to the staff
Many thanks
March 19, 2024
Reply from Paramountfurniture
Hi,
Thank you for taking the time to leave a 5 star review. This is greatly appreciated. We hope that you will shop with us again in the future!
Kind Regards,
Customer Service
Reply from Paramountfurniture
Thank you for your wonderful feedback Elizabeth! We appreciate the time taken to leave us this review.
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Great item!
Very pleased with product & instructions for assembly.
Good quality & looks great!
January 30, 2024
Reply from Paramountfurniture
Thank you for your wonderful feedback. We appreciate the time taken to leave us this review.
Excellent cabinet hides all the wires
Excellent cabinet hides all the wires, great piece if furniture.
Brilliant service
Well packed
Fantastic value for money compared to other companies.
October 25, 2023
Reply from Paramountfurniture
Thank you for your wonderful feedback Elizabeth! We appreciate the time taken to leave us this review. We agree that this is a great product.
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