Parcel & Stone Reviews 92

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

i'd give them 10 stars if that were an option. I have to say I was very nervous making such a big purchas without being able to actually see the ring prior but the staff at P&S went above and beyond... See more

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Rated 5 out of 5 stars

The ring buying experience is quite stressful/nerve-racking, but Jonathon was awesome to work with and made it all easy. After looking around a great deal, Jonathon was able to help me pick out the p... See more

Company replied

Rated 5 out of 5 stars

Jonathan was the most helpful sales person I’ve ever experienced! He helped me through the entire process! Took my budget and found me the best diamond I could get and wow was it beautiful everybody t... See more

Company replied

Rated 5 out of 5 stars

The title says it all. I bought an engagement ring from Parcel & Stone several months ago (before many of the reviews here). I was a little bit cautious about ordering something so expensive from over... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

Every diamond tells a story and Parcel & Stone is here to help you seamlessly find the diamond that tells YOUR story. Avoid the pressures of shopping in-store and take control of your purchasing decisions from anywhere in the world while having access to diamond experts who will make your experience as stress-free and enjoyable as possible. We’ve focused our resources and decades of diamond expertise into creating an elevated digital shopping experience for discerning shoppers. We promise a first-class diamond education led by GIA certified professionals enhanced by our unmatched inventory of loose diamonds. We’ve turned our personal partnerships with the world’s most reputable diamond cutters and jewelry designers into a resource for our customers to search and compare diamonds. Our appreciation for simplicity drives our search features which are built to provide customers a clear pathway to making the best diamond buying decision possible. Our Parcel & Stone Promise is what separates us from others offering you sparkling satisfaction in every category. From the second you start your purchasing journey with Parcel & Stone not only will you become family, we’ll treat you like our own. Our promise includes competitive pricing, industry leading warranties and guarantees, unprecedented diamond education, exceptional customer service, diamond match pricing, lifetime upgrade, unrivaled 60-day return policy, zero-risk shopping, express parcel delivery and financing options.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

92 reviews

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Rated 5 out of 5 stars

A very good experience

I purchased an engagement ring through Parcel & Stone.

I didn't know how long it would take and ordered it about three weeks before I was going on a trip and was planning on proposing. In addition, there was an issue with the diamond wholesaler so they were unable to obtain the diamond I selected, which probably should have delayed the process further.

The Parcel and Stone people were very helpful: They gave me a slightly nicer diamond at the same price and rushed my order, and I received it ahead of my trip despite the potential issues.

Also, the ring came out nicely and made my fiance happy.

September 24, 2018
Unprompted review
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Reply from Parcel & Stone

Apologies for that little snag with the wholesaler but glad we were able to find a solution for you and everything worked out! No matter what issues arise we always try and find the best possible fix. It makes us so happy to hear your fiancée loves the ring too!

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Rated 5 out of 5 stars

Parcel and Stone was very easy to work…

Parcel and Stone was very easy to work with. They were extremely fast to respond to inquiries about the purchase of a ring. The ring I ordered was gorgeous, well made, and made my fiancé very happy!

Parcel and Stone was a joy to work with and I would recommend them to anyone!

September 21, 2018
Unprompted review
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Reply from Parcel & Stone

Communication is key and we do our very best to get back to all inquiries as soon as possible! We're so happy you both love the ring and all of us here couldn't be happier for you!

Rated 5 out of 5 stars

Parcel & Stone

With a purchase you want to make sure you get right the first time, Parcel and Stone not only helped me but also led me to a diamond that I couldn't be happier with. From their large selection, which is sure to have something for everyone, to them educated me in the 4 C's and what to look for with my specific cut I have made a purchase I have absolutely zero reservations about. It was actually more brilliant in person! As a bonus to solidify my choice, no other retailer has been able to match the quality of diamond I received at the same price point. While I hope to never have to purchase an engagement diamond again (fingers crossed) I would recommend Parcel and Stone to anyone in the market.

September 15, 2018
Unprompted review
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Reply from Parcel & Stone

Our diamond specialists always provide the highest level of education when it comes to choosing the best diamond for you! So happy to hear this was the case for you, Chase!

Rated 5 out of 5 stars

With the help of Jonathan from Parcel &…

With the help of Jonathan from Parcel & Stone, I picked the perfect ring for my now fiancé. She told me it’s the best ring she’s ever seen! And the ring’s quality phenomenal!

- Phillip

September 14, 2018
Unprompted review
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Reply from Parcel & Stone

Hi Phillip, we are so happy to hear your new fiancee´ loves her ring and that Jonathan could help find you a quality ring!

Rated 5 out of 5 stars

Was about to purchase on blue nile and…

Was about to purchase on blue nile and then found the same stone on parcel and stone for significantly less. Purchasing was no hassle and I had the stone before their estimated ship date. Overall excellent. Will buy from again!

September 12, 2018
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Reply from Parcel & Stone

We're glad you made the smart decision to come over to us :) We'd be more than happy to help you with your next purchase from us and excited to work with you again sometime soon!

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Rated 5 out of 5 stars

Highly recommend Parcel & Stone

I had a great experience both online and on the phone. I bought a beautiful stone, and I am very pleased with how fast they shipped and the whole process, Highly recommend it.

September 12, 2018
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Reply from Parcel & Stone

Thanks for the recommendation, we appreciate the kind words and glad you had a pleasant purchasing experience with us!

Rated 5 out of 5 stars

My experience with P&S was excellent!

My experience with P&S was excellent! I bought a loose diamond and it was really beautiful, the customer support was really nice and the diamond is really great, it came with a really nice packaging and the price was really great and better than any other retailers!
I'm really happy with it!

September 2, 2018
Unprompted review
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Reply from Parcel & Stone

Hello! We are happy to hear you received exceptional customer service and that you love the look of your diamond!

Rated 5 out of 5 stars

I was really reserved on purchasing a…

I was really reserved on purchasing a diamond online. But with some research I was able to go view diamonds at the typical retail stores, and determined the quality there, and be comfortable with finding one online.

Any time I had questions or concerns they were available and answered promptly, I know I did this multiple times. They resolved my concerns and worked with me.

Best of all, the diamond and ring came and my fiancé said yes. It’s a beautiful ring.

September 1, 2018
Unprompted review
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Reply from Parcel & Stone

Congratulations on your recent engagement! All of us at Parcel & Stone are toasting to you! We are so happy to hear you felt comfortable with us and we were able to alleviate all of your concerns.

Rated 5 out of 5 stars

Good Experience

I recently purchased a loose stone from Parcel & Stone. It was a good experience because all went as expected. They sent regular email/text messages to keep me updated, which was appreciated since this was my largest single purchase second to my car, so I was anxious to say the least. The package delivery attempt came when I wasn’t home & required a signature so I had to pick it up from the FedEx location by the airport which was a minor nuisance but I’d rather do that than risk having it stolen and I’m sure anything sent insured from any company is going to be the same way.

August 27, 2018
Unprompted review
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Reply from Parcel & Stone

Hi David, we're sorry to hear about this small inconvenience but happy you to hear you received it safely! We require direct signatures on all of our packages for security measures and also insure all of our packages in transit. Thank you for your understanding in this matter as we work hard to ensure the delivery is fulfilled without any issues.

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Rated 5 out of 5 stars

Excellent experience

Their website was super easy to use. I would highly recommend using parcel and stone. I ordered a loose diamond and was unsure of how it would be shipped having never bought a loose diamond before. Once I ordered the diamond it did not take long to ship. It came right to my door and was packaged wonderfully. When I opened it up I was surprised to find it was even appraised. They have unbeatable prices and customer service. Do your self a favor and shop here!

August 27, 2018
Unprompted review
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Reply from Parcel & Stone

We pride ourselves on easy search functions so it makes us very happy to hear you were able to navigate our site seamlessly! Thank you for the recommendations to shop with us.

Rated 5 out of 5 stars

Great experience & fast turnaround time!

I found Parcel & Stone through RareCarat. After seeing the diamond online on RareCarat and on the P&S website, I contacted them directly and Jonathan was incredibly professional and transparent about the entire process. Making a big purchase like this, sight unseen, requires a lot of trust, and Jonathan definitely makes the process easy. More importantly, I validated that the diamond I was going to buy was the same one that was on the GIA website (they give you the sample report when you’re looking at the stone online). What was listed on the Parcel & Stone website was the same as the GIA, so I was at ease with that.

They did a great job and everyone has commented how lovely the stone is. Can’t recommend Jonathan and the team at Parcel & Stone enough to those who are looking for a diamond!

August 15, 2018
Unprompted review
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Reply from Parcel & Stone

Mark, we are so glad you felt at ease after speaking with Jonathan and throughout your purchasing journey with us. We're so glad you love the diamond (sounds like others do as well!) and we are here if you ever need anything else!

Rated 5 out of 5 stars

Great communication, great service!

When I purchased from Parcel & Stone, there were a few snags in the shipment (as it was international). I was worried that there would be many problems, but throughout the process, Parcel & Stone employees reached out to contact me about the delays and shipment process. After their contact with me, there was no doubt that I would receive what I paid for. Further, the diamond that I received was well packaged, arrived in a very timely manner, and truly wonderful! I would definitely consider purchasing from Parcel & Stone again in the future.

August 8, 2018
Unprompted review
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Reply from Parcel & Stone

Communication is so important to us and we will always share updates on the status of your order throughout the process so you have all the information you need and never feel out of the loop!

Rated 5 out of 5 stars

Great Service - Fast Shipping - Couldn't be happier!

First time ever dealing with Parcel & Stone and it was the best experience in buying jewelry I've ever had. I was able to select a beautiful ring for my girlfriend and I can't wait to share it with her. It came just as described, even better then I thought it would! Thanks guys! Will highly recommend you.

August 8, 2018
Unprompted review
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Reply from Parcel & Stone

We're so excited for you and your girlfriend, Nick! You can count on us to work just as hard for anyone that you recommend as we did for you!

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Rated 5 out of 5 stars

I had such a phenomenal experience with…

I had such a phenomenal experience with Jonathan of Parcel & Stone. I stumbled across the company via Rare Carat, and was impressed with the quality and price of their loose diamonds compared to other vendors, but what really convinced me to give them business was the customer service I received. Their web chat was EXTREMELY helpful, and I felt like I was talking to someone who was genuinely interested in trying to help me find exactly what I wanted. Enter Jonathan. We spoke over the phone, and he assured me I could get exactly what I wanted without compromise, helped me check to make sure my stones would work in the setting I envisioned, and had their designers craft it for me. Not once did I feel pressured to make a decision or ever feel rushed. I didn’t feel like an order number, I felt like a customer who was working with someone that truly cared about what they do, and who they work with. I can’t even express how easy and pleasant this experience was. Not to mention, I spent about 60% LESS than what I would’ve spent at a brick and mortar with outrageous markup. You guys. I paid less than HALF I would have otherwise, PLUS received a custom setting that was made EXACTLY how I wanted it. Yes, I checked. The icing on the cake was that Jonathan had it done in RECORD time. All around, such an amazing experience. THANK YOU JONATHAN!

July 27, 2018
Unprompted review
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Reply from Parcel & Stone

Laurin, we appreciate your kind words, we are truly flattered by this review! While we take pride on our competitive pricing we really try and focus on giving you the best purchasing experience from start to finish. This is what sets us a part from others and why we are different. We're so happy you found us and we are here if you ever need anything else!

Rated 5 out of 5 stars

I'm not sure where to start

I'm not sure where to start. All I can say is what a savings and helpful experience. The diamond was as advertised and very well shipped. I made some odd request when making the purchase and they had no problem with anything. The biggest advantage was was the savings! I had made a decision on another diamond and setting before finding P&S and I saved 3000+ and got better diamond from P&S!!!

July 27, 2018
Unprompted review
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Reply from Parcel & Stone

Besides providing you with competitive diamond pricing we are so happy to hear the quality of the diamond you purchased from us was at the highest level!

Rated 5 out of 5 stars

I searched several months for the…

I searched several months for the perfect ring for my fiancé without any luck when I finally came across Parcel & Stone. Within minutes, I was able to find the exact stone I was looking for and easily add it to the setting of my choice. The diamond filter feature was not only easy, but it allowed me to filter by the 4 C's as well as price. As for customer service, I was blown away by the response from Jonathon when I told him I needed my ring earlier than anticipated. He literally had the ring in my hand within 48 hours of notifying him. The ring itself was absolutely beautiful and far exceeded my expectations! My fiancé fell in love with in from the moment she saw it. I would highly highly highly recommend Parcel & Stone to any and everyone!!

July 20, 2018
Unprompted review
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Reply from Parcel & Stone

Chris, thank you for the kind words and congratulations on your recent engagement! We built our search features to be as simple as possible to provide a stress-free path in finding your diamond! We are so happy your fiancée fell in love with her ring and all of us over at Parcel & Stone are toasting to you!

Rated 5 out of 5 stars

I started my ring shopping experience…

I started my ring shopping experience with not a lot of knowledge to begin with. I knew the basics of what kind of diamond to look for and sort of what my girlfriend wanted in a ring. After looking at all the other big-name online diamond retailers, most of the prices didn't seem that much more competitive as they say they are. I then found Parcel and Stone through my research. Not only did they have some of the most competitive prices on diamonds and settings, but they have an extremely large knowledge section and answered every single question down to every little detail that I had throughout the entire process. The entire process from selecting the setting, choosing the perfect diamond, and receiving the ring took only about a month which is exactly what they told me from the get-go. There was a small delay towards the end but I received constant email updates from Danielle and she was able to tell me exactly where the ring was in the process at all times and made me feel so much better about receiving the ring just in time to pop the big question. I would absolutely recommend Parcel and Stone for anyone looking to buy that perfect ring for your perfect someone!

July 17, 2018
Unprompted review
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Reply from Parcel & Stone

Congratulations on your recent engagement! We hope you and your new fiancée are loving the ring. The process doesn't have to be a scary one and our diamond specialists are here to help along the way. No question is a bad question and they will always be there to answer any and all! We understand there are additional important steps after the diamond and setting have been picked and it sounds like Danielle was there to help the entire time!

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Rated 5 out of 5 stars

I was looking for a certain size and…

I was looking for a certain size and clarity of a diamond. I found it on Parcel & Stone website. I found exactly what I wanted with a reasonable price range that I was looking for. It literally, took me 15-20 minutes with customer service to buy the diamond I wanted. Delivery was right on time the next day. No complaints here. I will recommend Parcel & Stone to anyone who is looking for a diamond engagement ring.

Thank you again!

July 13, 2018
Unprompted review
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Reply from Parcel & Stone

We can't thank you enough for the nice recommendation and so happy to hear the search experience for your diamond was seamless! We try and make the process as easy as possible and so glad you were able to find the diamond you were looking for on our site. It was a pleasure helping you, Justin!

Rated 5 out of 5 stars

Engangement Diamond Hunt!

My fiancé was looking for a diamond for my engagement ring, at stores the 4-C's were just not adding up to his liking. So what other was there then good ole google! He spent days looking for the prefect diamond to put in the ring setting I had picked. Then one day very out of the blue he came across Parcel & Stone. Not only did he find the diamond that covered all the 4 - C's he was able to get a good price for a GIA certified diamond! and the plus side it came with the GIA certificate and appraisal for insurance company all included in the price! Delivery was on time as they said it would be and packaged all nice and neatly to protect the diamond. We would definitely recommend this website to future family and friends!

July 12, 2018
Unprompted review
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Reply from Parcel & Stone

Engagement ring shopping can be hard to fit all the different pieces together and it sounds like we were able to make that happen! Thanks for the recommendation to your family and friends, much appreciated!

Rated 5 out of 5 stars

Better than any other site or jewelry store

When I ordered the stone for my fiancée’s engagement ring, there was a glitch on the website that allowed me to buy a stone someone else had already purchased. A representative called me within 12 hours of placing my order and upgraded me to a higher quality stone for the price of my original stone. I later decided to purchase an engraved setting and simply emailed the same representative to add to my order. The ring arrived three weeks later, it fit perfectly, the stone was more beautiful than expected, and my fiancée loves the ring. She still looks at it like it’s the first time she’s seeing it. Don’t buy your engagement ring anywhere else; the quality and price at Parcel & Stone is superb.

July 12, 2018
Unprompted review
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Reply from Parcel & Stone

Congratulations on your recent engagement, all of us at Parcel & Stone are so happy for you! We can make almost any request happen and we are so happy we were able to accommodate you throughout the entire ring-buying process! It brings us much joy to know how much your fiancée loves her ring!

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