Parcel Monitor Reviews 83

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I used parcel monitor with BohemianPlus I ordered a item a hat, and it's been over a month and no signs of the hat no signs of the refund. They said it was shipped out through this company parcel moni... See more

Rated 1 out of 5 stars

Accidentally used to track a DPD parcel. My own mistake. Received multiple emails with no information about my parcel in 24 hours, and suddenly 4-5 scam messages saying my DPD parcel was unable to be... See more

Rated 1 out of 5 stars

Scam website! Asks for your google account access… to personal emails and info. Beware!

Rated 1 out of 5 stars

totally useless! i am now getting tracking updates every day telling my parcel has arrived. i already know this because it was delivered nearly 3 weeks ago but ''parcel useless'' provided no updates... See more

Company details

  1. Software Company

Written by the company

Millions of consumers rely on Parcel Monitor's free parcel tracking to monitor the status of their parcels across more than 1,000 carriers globally on a single platform.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service.

Great service, by now I use it for any shipment, avoiding the loss of time on the official sites as each shipment is saved and you just need to refresh the page to get the information about the packages in real time.

It may happen that it can't find the courier automatically (especially with those less known), in this case just search manually: it's all very easy and fast.

In conclusion I'm very satisfied, especially because it's free :)

March 9, 2021
Unprompted review
Parcel Monitor logo

Reply from Parcel Monitor

Thank you for the positive review Albe! Glad that you found Parcel Monitor's tracking service useful. We are currently working on further improvements to the site and hope it'll make your experience an even better one in the future. :)

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Rated 2 out of 5 stars

Geography a bit out,

I tried parcel monitor spas I was awaiting two parcels from China and wasn’t use who the courier was,. I input the details and it immediately picked up details of one parcel at a Royal Mail centre and I was most impressed. That was in the evening. When I came down next morning it was showing that the Peterborough sorting office(I live in Cambridgeshire) so I was delighted but within ten minutes it had updated to say the psrcel was due to be delivered to an address in Brazil. I didn’t know what to think. Fortunately an. Hour later Royal Mail came and delivered the parcel. I notice however that parcel monitor still shows it as being delivered to. Brazil. Very strange

December 19, 2020
Unprompted review
Rated 5 out of 5 stars

Did and said what they would do

Did and said what they would do. Most impressed with this company.
Thank you Parcel Monitor
Joanne McAree

November 25, 2020
Unprompted review
Parcel Monitor logo

Reply from Parcel Monitor

Thank you for the kind words Joanne! Glad that you found Parcel Monitor's tracking service useful. Feel free to let us know if there's anything we can improve on to further enhance your tracking experience.

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Rated 5 out of 5 stars

Never had a problem

Never had a problem, it is my main source for tracking parcels

November 24, 2020
Unprompted review
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Reply from Parcel Monitor

Great to hear that Matt, thank you for using Parcel Monitor's tracking service! Feel free to let us know if there's anything we can improve on to further enhance your tracking experience.

Rated 3 out of 5 stars

They're ok

They're ok. The fact that you can't send a parcel to any address that has a 'special' character in the wording is a joke and that their character limit for address names is tiny is a major flaw that's easily fixed but their customer service don't care so...

November 18, 2020
Unprompted review
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Rated 1 out of 5 stars

Sending a parcel within UK has apparently reached the States !

Sending a UK parcel from Bolton to Ilkeston, near Derby. For some reason when I enter the Parcelforce reference number, my parcel has apparently reached the delivery centre in ….. "Scott Depot, Putnam, West Virginia, United States Of America". Completely wrong and completely different to Parcelforce's own tracking, the Parcel Tracker app, the Parcel2Go app and the Parcels app., all of which show the correct details.

October 28, 2020
Unprompted review
Parcel Monitor logo

Reply from Parcel Monitor

Hi Chris, sorry to hear that. Based on your tracking number, Parcel Monitor retrieves the latest shipment updates directly from logistics carriers so you shouldn't be seeing a different result from Parcel Force.

Your feedback is important to us and we would love to find out more about the issue you faced. Would you be able to provide us with your tracking number so that we can further investigate?

Rated 1 out of 5 stars

Am trying to get through and speak to…

Am trying to get through and speak to someone...status says they have package, but wrong address. Have waited 5 weeks. Just can’t get through to talk to someone

October 6, 2020
Unprompted review
Parcel Monitor logo

Reply from Parcel Monitor

Hi Kristie, thank you for using Parcel Monitor to track your parcel.

Based on your tracking number, Parcel Monitor retrieves the latest shipment updates directly from logistics carriers. We are not affiliated to the shipping company responsible for packing and shipping your parcels, and therefore have no control over the status of your parcel.

Do check in directly with the shipping company, and feel free to leave a review of your shipping experience on www.parcelmonitor.com when you're done with tracking your parcel.

Hope this clarifies!

Rated 4 out of 5 stars

Used to be a good

It was used to be a good site that tracked parcels of all origins. Now, it only tracks those with free stat sharing. They nerfed their service. Still I'm gonna give it 4 stars for what they did for me.

June 30, 2020
Unprompted review
Parcel Monitor logo

Reply from Parcel Monitor

Hi Ali, thank you for using Parcel Monitor's parcel tracking service! Since we launched Parcel Monitor in 2016, we have expanded our capabilities to allow consumers to track parcels from across 600+ carriers around the world. We have not imposed any limitations since then - hope this clarifies!

Rated 1 out of 5 stars

Nonsense website

Nonsense website - keeps you holding 'finding your parcel', 'finding its location' 'preparing output' and so on and so on until eventually 'parcel not found'. Foolish

March 12, 2020
Unprompted review
Parcel Monitor logo

Reply from Parcel Monitor

Hi there, I'm sorry to hear that. Based on your tracking number, Parcel Monitor retrieves the latest shipment updates directly from logistics carriers. If you did not manage to find your parcel on Parcel Monitor, it is likely that the shipping company has yet to update on their end as well.

Nevertheless, we are working to improve the user experience on our website. We hope that you will have a better experience next time.

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Rated 3 out of 5 stars

At first I thought it was great as I…

At first I thought it was great as I send parcels internationally and it's good to get detailed information on one site and it also stores the tracking numbers.
However, it is not that accurate - the visual "tick" system was showing parcels as delivered/ i thought great! No need to think about that parcel now. But I soon realised that this wasn't always the case - it was delivered to the next postal depot in the receiving country not the customer's address.
You need to look at your visual display - its not working properly. I have given 3 stars as I think it can be improved.
I will not be signing up to anything looking at a recent review of selling off private information - illegal in EU

February 29, 2020
Unprompted review
Parcel Monitor logo

Reply from Parcel Monitor

Hi Janet, thanks for the feedback! We are always looking for ways to improve and will look into how we can provide users with a better visualization of parcel tracking results.

On your second point, we would like to clarify that we do not sell any personal or private information on our platform and comply with personal data regulations in the EU (i.e. GDPR). We only use the data as required for you to track your parcel(s) and to send email updates (if you have opted in).

Rated 5 out of 5 stars

A very good site you get real…l

A very good site you get real information about your item very well detailed and true. And they keep you informed at various stages if you sign up for updates. I found more about my parcels than the royal mail site.

September 5, 2019
Unprompted review
Parcel Monitor logo

Reply from Parcel Monitor

Thank you for the positive review Julia! Glad that you found Parcel Monitor's tracking service useful.

Rated 2 out of 5 stars

Incomplete information

I tried it today for the first time, to compare their information and the information provided by the post. Parcelmonitor only gave the event at 8:30am (a vague "in transit"), while there were 2 more events at 1 and 2pm. And the post information is more precised/coded.
So, difficult to trust them, sorry.

May 11, 2019
Unprompted review
Parcel Monitor logo

Reply from Parcel Monitor

Hi there, I'm sorry to hear that. Based on your tracking number, Parcel Monitor retrieves the latest shipment updates directly from logistics carriers.

We have been working on ways to improve our website and hope that you will have a better experience next time.

Rated 5 out of 5 stars

Useful to locate parcels where courier tracking isnt updated

I use this quite often. All you do is fill in a tracking number from any courier you have used and it will locate its latest movements. This was useful when I was trying to track an ipost international parcel which showed it hadnt even moved from the UK whereas this showed me it 'had' arrived abroad. Its also great because if for example you have sent a parcel and the couriers website just states 'delivered', Parcelmonitor will state if it was signed for or where its left, so a much more detailed tracking system, I have never known it to be wrong yet.

March 27, 2019
Unprompted review
Parcel Monitor logo

Reply from Parcel Monitor

Thank you Deb! Glad that you found Parcel Monitor's tracking service useful.

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