I want to know why UPS no longer appears in my search report and the cheapest price for shipping to the USA is now around €400. I won't be using you again until this is resolved.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've used Parcel Monkey every year and been satisfied with it. This year I was disappointed that my parcel was held up for so long at Dubai airport. I understand that it was Christmas but I wasn't in... See more
I book delivery ups through parcel monkey on 4th January, 1st mistake ups France entered wrong address. Due to that so much delay in sri lanka and I have paid so much additional for detain co... See more
Company replied
Everything went really well. It took longer than previewed but considering the pandemic and the new customs rules (post Brexit) we can say it went really well. All necessary documents were prepared b... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Mailing Service
- Shipping and Mailing Service
- Shipping Service
Information provided by various external sources
Parcel Monkey vous fera gagner du temps en comparant les coûts d'envoi pour vos livraisons internationales.
Contact info
21 Tollgate, SO53 3TG, Southampton, United Kingdom
- parcelmonkey.fr
3.4
Average
653 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Only use Parcel Monkey and UPS…
I only use Parcel Monkey and UPS when shipping to the States. Fast, reliable, and a good value.
February 7, 2024
Reply from Parcel Monkey France
Thank you for your feedback, Sean! We're glad to hear that you've had positive experiences with Parcel Monkey and UPS when shipping to the States. We strive to provide fast, reliable, and good value services to our customers. If you ever need assistance or have any questions, feel free to reach out.
Kind regards,
The Parcel Monkey Team
Advertisement
Customs form filling for Parcels going to UK
Customs form filling for Parcels going to UK
12 Dec. 2023
Parcel no. PMS8ILB
When filling out the custom form for a person to person parcel (not a commercel transaction) to the UK , there is no guidance for the sender to let Customs know that there is no customs duty or tax necessary on this item. I ticked "personal item" but should have put "Value" as zero, I think. This error on my part cost me 65 euros and could have been avoided. I put the value of 300 euro with PM to secure the right insurance on my parcel. Parcel Monkey would not help me with this problem which I think is very wrong. Anyway I presume no one will read this.
December 12, 2023
Reply from Parcel Monkey France
Dear Anthony,
Thank you for sharing your experience, and we understand the frustration caused by the customs duty charge. We want to shed some light on how customs procedures work.
Customs authorities assess duties and taxes based on the information provided on the customs declaration form. Even if a parcel is labeled as a "personal item" or marked as a "gift," it does not necessarily exempt it from potential customs duties and taxes.
When filling out the customs declaration form, indicating a value, even if the actual value is zero, can trigger customs authorities to assess charges. Unfortunately, this is a standard procedure, and we do not have control over customs decisions.
We recommend being cautious when declaring values and checking with local customs regulations to ensure accurate and smooth clearance. We understand the impact this has had on your shipment and appreciate your understanding of the complexities involved.
If you have any further questions or concerns, please feel free to reach out. We appreciate your feedback, and we're here to assist you.
Best regards,
The Parcel Monkey Team
new password
If you are trying to set up a new password most sites have an option to see what yoiu have typed You dont and it caused me several minuters thyping and retyping
December 17, 2023
Reply from Parcel Monkey France
Dear David,
Thank you for bringing this to our attention. We appreciate your feedback, and we understand the frustration that can arise when setting up a new password. We'll take your input into consideration as we continuously work to enhance our user experience.
If you have any further suggestions or encounter any issues, please feel free to share them with us. Your insights help us improve our services.
Thank you for your understanding.
Best regards,
The Parcel Monkey Team
Excellent
I only ever use this company for international delivery. Always on time, no breakages, completely professional and always a very fair price. I have used this company for almost ten years now.
December 7, 2023
Advertisement
So disappointing Parcel Monkey......
I have used PM for the last two Christmases to send a parcel. Using the exact same location and destination and very similar packet dimensions, this year the Parcel Monkey site tells me they don't offer a service for this anymore. What the hey??
November 23, 2023
Unprompted review
Reply from Parcel Monkey France
Hi Sam,
I'm really sorry for the confusion and inconvenience you've experienced with Parcel Monkey this year. We genuinely appreciate your loyalty and understand how important it is to have reliable shipping options, especially during the holidays.
We've undergone some major service changes this year, which unfortunately affected our offerings for your specific location and destination. I want to assure you that we're actively working on expanding our services to better meet your needs.
We understand the frustration this has caused, and we sincerely apologize for any inconvenience.
Kind regards,
The Parcel Monkey Team
Warning: Your Parcel might get missing and Parcel monkey has no way to find it
Anyone wanting to use Parcel monkey, I advise you do not. I have had a terrible experience with them. I recently was advised to use a parcel company to send my luggages from France to Germany because the dimensions were too small to employ a moving truck. I went on parcel monkey as suggested by a friend and I booked the service of UPS via their site. Parcel Monkey arranged everything. The items were picked up on the expected day, this was in September 2023, alas 2 months later only 2 out of 6 luggages have arrived. 4 have been declared missing by Parcel monkey. Now this company is asking me to provide them with PROOF of value of the products in all the luggages, so they can reimburse me the cost. How am I supposed to provide the value of items that I have collected over the years? Some of these items are gifts with sentimental value, how do you provide proof for that? Their resolution method is crap, they do nothing, they can not guarantee you that your goods will arrive safely. If you ever feel like you have no option but to use them, pls avoid UPS. I do not know how items can be declared missing if someone did not steal them. Between these two companies, something is fishy.
September 11, 2023
Unprompted review
Reply from Parcel Monkey France
Hi Ejuma,
I'm truly sorry to hear about the challenges you've encountered with your shipment from France to Germany. We understand the frustration, especially when dealing with items of sentimental value.
Our sincere apologies for the missing items. To initiate the compensation process, we do require proof of the value of the missing items. We understand that some items may hold sentimental value, and we appreciate your understanding as we navigate through this process. For sentimental items, providing any related documents you may have could be helpful.
I want to assure you that we have refunded the shipping cost for your order. We acknowledge that couriers, including UPS, are not infallible, and rare incidents like this can occur. That's precisely why we have a claims procedure in place—to address situations where things don't go as planned.
If there's anything more you can provide or if you have further questions, please don't hesitate to reach out. We're committed to resolving this matter to the best of our ability.
Thank you for your patience and understanding.
Best regards,
The Parcel Monkey Team
Not up to usual standard!
Normal Parcel Monkey service is pretty good. This time it was a disaster. The UPS collection did not happen as arranged and when I was finally able to speak to a UPS representative, they said no collection had been arranged by PM! When I tried to arrange a collection oin the following day, UPS said I would have to pay for this service which I had already paid PM for. In the end I had to take to a collection point. Not Good
October 26, 2023
Reply from Parcel Monkey France
Hi Derek,
I trust this message finds you well. I've looked into the recent issue with your UPS collection, and I'm sorry to hear about the challenges you faced.
I noticed that we haven't received any communication from you regarding this order. For any rebooking or adjustments to the collection, please contact us directly. We'll handle the rebooking process at no additional cost.
I understand this experience hasn't been up to our usual standards, and I appreciate your understanding as we work to resolve this matter efficiently.
Best regards,
The Parcel Monkey team
Reply from Parcel Monkey France
Hello Thoms,
We're delighted to hear that you found Parcel Monkey to be fast, quick, and more cost-effective. Providing our customers with efficient and affordable shipping options is our priority. If you have any more feedback or need assistance with future shipments, please don't hesitate to let us know. We appreciate your support!
Best regards,
The Parcel Monkey Team
Advertisement
Reply from Parcel Monkey France
Hello Asif,
Thank you for your enthusiastic feedback! We're thrilled to hear that you've had an excellent experience with our service. If you ever need assistance or have any questions in the future, please feel free to reach out. Your satisfaction is important to us!
Best regards,
The Parcel Monkey Team
Simple et rapide !
September 27, 2023
Reply from Parcel Monkey France
Bonjour Julie,
Nous vous remercions pour vos commentaires simples et rapides ! Nous sommes ravis d'apprendre que notre service a été à la hauteur de vos attentes en termes de simplicité et de rapidité. Si vous avez besoin d'aide ou si vous avez des questions à l'avenir, n'hésitez pas à nous contacter. Votre satisfaction est notre priorité !
Cordialement,
The Parcel Monkey Team
Easy website to follow and competitive…
Easy website to follow and competitive price for shipping. Speedy delivery from France to the Netherlands.
September 21, 2023
Reply from Parcel Monkey France
Dear Brian,
Thank you for taking the time to share your experience with us! We're delighted to hear that you found our website easy to navigate and that our competitive shipping prices met your needs. It's great to know that your shipment from France to the Netherlands was delivered promptly. Your satisfaction is important to us, and we look forward to assisting you again in the future.
Kind regards,
The Parcel Monkey Team
Perfect service
September 4, 2023
Reply from Parcel Monkey France
Dear Walter,
Thank you for your concise and kind feedback! We are thrilled to hear that you found our service to be perfect. Your satisfaction is our goal, and we're here to assist you whenever you need us.
Best regards,
The Parcel Monkey Team
Advertisement
Parcel arrived promptly (as paid for…
Parcel arrived promptly (as paid for express service) but the douane paperwork was onerous and totally over the top (UPS)
August 23, 2023
Unprompted review
Reply from Parcel Monkey France
Hello Louise,
Thank you for taking the time to share your feedback with us.
We understand that dealing with the Customs process can sometimes be challenging, and we empathize with your frustration. Unfortunately, Customs procedures are no longer within our direct control. However, please remember that you can always reach out to us if you need any assistance or have questions regarding the process. We're here to support you in any way we can to ensure a smoother experience.
Your feedback is important to us, and we value your business. If you have any further inquiries or concerns, please don't hesitate to contact us.
Kind Regards,
The Parcel Monkey Team
Reply from Parcel Monkey France
Hello Stephanie,
Thank you for your wonderful review. We hope to see you soon!
Regards,
The Parcel Monkey Team
WARNING to all users of this site.
WARNING to all users of this site.
I recently sent a parcel to the US. I carefully measured and weighed the parcel and paid using PayPal. The package arrived safely within time.
A few weeks later I spotted a large withdrawal from my PayPal account by parcelmonkey.fr
I contacted them and complained to PayPal. They claim that I undermeasured my parcel and with no proof whatsoever took money from my account. PayPal has refused to refund me, even though I did not approve this payment.
This is a complete scam and shocking behaviour from both parcelmonkey.fr and from PayPal.
May 26, 2023
Unprompted review
Reply from Parcel Monkey France
Hello Edward,
Thank you for taking the time to leave a review of our services. We are very sorry to hear that you had a frustrating experience. Please note that Parcel Monkey is a price comparison service, not a courier. In order to place an order through our marketplace you must agree that if the dimensions and weight of your parcel(s) are incorrect that additional charges will be applied to your card based on the information provided to us by the courier.
Since we do not actually handle your parcels we must go by the information provided to us by our carrier partners. This is why we ask for any type of documentation to allow us to contact them on your behalf to reverse the charge.
Our support team is currently working on your case, we would suggest you to please keep an eye on your Parcel Monkey account for further updates.
Regards,
Parcel Monkey Team
Very efficient and parcel delivered…
Very efficient and parcel delivered from France to UK in 3 days. Only giving a 4 instead of a five due to some of
the customs documents being missing and incorrect. Problem solved within a few hours of contacting support. Will use again.
May 26, 2023
Unprompted review
Reply from Parcel Monkey France
Hello Liz,
Thank you for your wonderful review. We hope to see you soon.
Regards,
Parcel Monkey Team
Advertisement
Was great quick service arrived in…
Was great quick service arrived in Australia and too me within 5 days was great!
April 26, 2023
Important information is missing!
I sent a parcel. I went to look for tracking information. NO WHERE could I find the information PM were asking for.
I was told on a chat that I should have made a note of the tracking information from the label that I put on the parcel!
So I asked can I get another label so I can do this?
Why do you want another label I was asked.
The INANE responses were ludicrous.
Eventually I was told that I would have to contact PM by phone or by the Chat window.
April 3, 2023
Reply from Parcel Monkey France
Hi Martin,
Thank you for taking the time to leave a review of our services. We are very sorry to hear that you had a frustrating experience. Please note that the tracking number is usually on the shipping label provided to you after booking since we have the PM tracking, however you may always request the carrier's tracking number from our support team through through our LiveChat or by Support Ticket on your Parcel Monkey account.
Regards,
Parcel Monkey Team
Last order not shipped
Hello,
Is there an issue with Parcel Monkey at the moment?
It seems that the service doesn't work anymore.
We've been using this service since a few years now.
Our last order was not shipped.
Company: streetcommunication.com
Thanks,
January 15, 2023
Unprompted review
Reply from Parcel Monkey France
Hello Nicolas,
Thank you for your review. We can see that the label of your order has been provided successfully. We would suggest you to please contact our support team through our LiveChat or Support Ticket on your Parcel Monkey account so they can assist you further on this matter.
Regards,
Parcel Monkey Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.