ParentMail Reviews 

445
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

In this day and age it is really quite impressive developing such a truly awful app, it's almost as if they tried to make the user experience bad. The problem, of course, is as parents we are forced t... See more

Rated 1 out of 5 stars

useless app if you got more then one child. you can not add a another child. parentmail should it been known that you need to open another account with a different email otherwise it will never accept... See more

Rated 1 out of 5 stars

Terrible application. Not user friendly. Difficult to use. Impossible to search. I have over 400 unread messages, good luck with sorting this. School claims this is the best tool on the market. Very h... See more

Company replied

Rated 1 out of 5 stars

Example of utter computer science incompetence. It uses unique index on accounts based on phone, not on the account ID - your mail. As a result you cannot have accounts for two children with the... See more

Company replied

Company details

  1. Software Company

Written by the company

Please note: This page is for schools to review the ParentMail product. If you are a parent, please contact your school directly and they will be able to resolve the issue for you. ParentMail was formed in 2001 and was the first company in the UK to offer schools a new, modern way of communicating with their parents. As well as schools, we also help nurseries, playgroups, children’s clubs and colleges – over 6,000 organisations now use ParentMail to communicate to and collect payments from over 3.5 million parents.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

445 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.7

All reviews

(445)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

OK app but issues with opening some …

OK app but issues with opening some letters, annoying that all letters need downloading, all letters named the same so can't tell what's in them apart from the date. Why does school have administration rights, surely reseting passwords can be down by parents. ..... After a helpful reply added a star :)

December 5, 2017
Unprompted review
ParentMail logo

Reply from ParentMail

Hi Wright, the reset password function is available on the login screen for parents so you don't need to rely on the school! In regards to the names of the letters, I'm afraid this is out of our control, perhaps if you feed this back to your school they may be able to make improvements for you going forward.

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Rated 5 out of 5 stars

A must have app for parents

Love parent mail. I use it for 2 schools on the one app and its fab. Never miss an important letter and love that I can top up dinner money with PayPal straight away and report an absence. So easy and convenient. Great stuff!

December 5, 2017
Unprompted review
Rated 5 out of 5 stars

Love this app

Love this app a great way to stay in touch with school about whats happening dates, times etc. So easy to use 🖒.

December 5, 2017
Unprompted review
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Rated 4 out of 5 stars

Great stuff

So much better than the old piles of paper work and better for the environment too - email notifications work well and I’ve been very impressed with the ease of use

December 5, 2017
Unprompted review
Rated 5 out of 5 stars

This app is brilliant

This app is brilliant! I'm able to complete forms and return them to the school as soon as I receive the notification. I can also notify the school of child absence etc simply at the click of a button. No need to make phone calls or risk forgetting to do things before the deadline. Plus, all the information is there for me to go back to and review. It's awesome. I feel so much more efficient :-)

December 5, 2017
Unprompted review
Rated 5 out of 5 stars

I love parent mail

I love parent mail , it's easy to understand it's quick and so convenient . I prefer it than letters . I can easily keep up to date with events etc love it

December 5, 2017
Unprompted review
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Rated 5 out of 5 stars

Excellent.

Excellent.. parents are more in the loop especially with their older kids such as teenagers that don't talk to us parents but grunt, with parent mail you actually get informed.. good times!!!

December 5, 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic way to keep up to date!

Fantastic way to keep up to date with everything that goes on with your child at school. Pay for lunches, school performances, parents evenings, complete forms and loads more.
I particularly enjoy getting a weekly update from my son’s teacher and he is amazed when I tell him I know what they have been doing all week!

December 5, 2017
Unprompted review
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