Ordered a few products, the packaging was just a box no protection. But the issues with a broken eyeshadow and dried product was sorted easily and I was refunded. Great prices and the products seem go... See more
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The perfume arrived in good condition and was good value for money. It took a fraction longer to arrive than I anticipated, but wasn't too bad.
Company replied
bought one of my favourite fragrances on this site. Great fragrance and competitive price. Thanks (you lost a star because I am fed up with being pestered to leave a review!)
Company replied
I have been buying regularly from this company for the past few months and find them really excellent. Very reliable, a great range of products, and goods always arrive quickly & in perfect condition.... See more
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Company details
Written by the company
Welcome to parfumdreams – WHERE BEAUTY COMES TRUE. Here, everything revolves around you – your look, your style, and your moments of self-care. Since 2004, our online shop has been connecting beauty lovers in 15 countries, bringing inspiration, trends, and beloved products straight to your door. And since 2018, we’ve been proud to be part of the DOUGLAS family. Our mission is simple: we bring beauty into your everyday life. Because feeling beautiful and comfortable in your own skin should never be a luxury or privilege – it should be a daily act of self-care you can enjoy without compromise. And since beauty is as individual as people themselves, we celebrate that diversity every single day. Whether it’s a natural or bold make-up look, a skincare or haircare routine you love, or a fragrance that perfectly reflects your personality – however you define beauty, we’re here to support you with passion and expertise. Looking for inspiration for your self-care routine, eager to discover the latest trends, or simply want to restock your everyday essentials in make-up, fragrance, skincare and more – all while getting the best price? Then parfumdreams is exactly where you need to be! In our shop, you’ll find more than 600 beauty brands including Prada, Montale, Lancôme, Armani, Kérastase, Shiseido, and Yves Saint Laurent – with a wide selection of products ranging from timeless classics and trending new releases to exclusive niche fragrances. You’ll find everything you need for your look and your personal feel-good ritual – at fair prices and with service you can rely on. We wish you lots of joy discovering and shopping with us!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn , Germany
- +44 333 057 5767
- info@parfumdreams.de
- parfumdreams.co.uk
4.0
Great
11K reviews
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Reply from parfumdreams
Thank you for your message.
We’re sorry to hear that your order placed on 22 December has not yet been sent. We understand how frustrating this delay is. Please contact our customer service team via the contact form on our website with your order details so we can check the status and assist you further.
Kind regards parfumdreams
All great and a wide variety
All great . Lots of variety of products from affordable ranges ( that don’t scrimp on quality ) to high end exclusive ranges. Also you have skincare products from all over the world and do ‘clean’ skincare without parabens and additives which I like . Just loads of range abs variety which I like and from all over the world . I sometimes like using Eastern European skincare as it’s slightly cheaper and yet it’s still perfectly good quality .
December 12, 2025
Unprompted review
Reply from parfumdreams
Thank you very much for your fantastic and detailed feedback!
We’re delighted to hear that you appreciate the wide variety of products we offer from affordable ranges that don’t compromise on quality to high-end exclusive brands. It’s especially wonderful to know that you value our international skincare selection and our range of “clean” products without parabens and unnecessary additives.
Providing diversity, quality, and choice from all over the world is exactly what we aim for. We truly appreciate your support and look forward to your next order!
Kind regards
parfumdreams
Reply from parfumdreams
Thank you for your message.
We’re sorry to hear that you haven’t received your order yet. Please contact our customer service team via the contact form on our website so we can check the delivery status and assist you further.
Kind regards parfumdreams
Lack of communication
Lack of communication. Questions are answered via automatic messaging and do not answer your question. Still waiting for an update on delivery, ordered over a week ago. Have given up and ordered from The Fragrance Shop who offer next day delivery. Not looking forward to requesting a refund!
January 2, 2026
Reply from parfumdreams
Thank you for your feedback.
We’re sorry to hear that you’re dissatisfied with the communication and that you’re still waiting for an update on your delivery. We understand how frustrating it can be when responses don’t fully address your questions, especially after waiting over a week. This is certainly not the experience we aim to provide.
To ensure your order status is reviewed properly and to assist you with the next steps, including a possible refund if needed, please contact our customer service team via the contact form on our website, including your order details.
Kind regards parfumdreams
not recived delivery yet!
January 2, 2026
Reply from parfumdreams
Thank you for your message.
We’re sorry to hear that you haven’t received your delivery yet. Please contact our customer service team via the contact form on our website so we can check the status of your order and assist you further.
Kind regards parfumdreams
Reply from parfumdreams
Thank you for your message.
We’re sorry to hear that you still haven’t received your item. Please contact our customer service team via the contact form on our website so we can check the delivery status and assist you further.
Kind regards parfumdreams
Reply from parfumdreams
Thank you for your message.
We’re sorry to hear that you haven’t received your order yet. Please contact our customer service team via the contact form on our website so we can check the delivery status and assist you further.
Kind regards parfumdreams
Takes to long for delivery
Placed my order Its now 2nd January still no delivery of my parcel .Takes too long for delivery
January 2, 2026
Reply from parfumdreams
Thank you for your message.
We’re sorry to hear that your parcel has not yet been delivered and that the delivery time is longer than expected. Please contact our customer service team via the contact form on our website so we can check the status of your order and assist you further.
Kind regards parfumdreams
I was fooled into thinking this online…
I was fooled into thinking this online retailer was based in the UK, the url was .co.uk however, after I completed the checkout process, I noticed that delivery was almost two weeks. Usually, I wouldn't mind buying from an EU retailer, I'm not some gammon brexit muppty, but this time, I needed the perfume as a gift and the delivery times were way out of scope. Normally you'd know by the url that the retailer isn't UK based because the url reads .com/en or .de/en. I'll know for again. On the flipside, when I contacted the customer service on the freephone number, I was refunded right away without any issues, so top marks for that experience
December 30, 2025
Unprompted review
Reply from parfumdreams
Thank you for your feedback.
We’re sorry for the confusion regarding our website domain and the delivery timeframe, and we understand how disappointing this can be when an order is intended as a gift. We appreciate you sharing this experience, as transparency around delivery expectations is very important to us.
At the same time, we’re pleased to hear that our customer service team was able to assist you promptly and that your refund was processed without any issues. Your feedback has been noted and will be shared internally.
Kind regards parfumdreams
I ordered for a perfume 22 December…
Sorry for the wrong review.
I have received my parcel. Same as the item I Ordered and even planning to buy another item.
Thank you
December 22, 2025
Unprompted review
Reply from parfumdreams
Thank you for your message.
We’re very sorry to hear that you haven’t received your perfume ordered on 22 December 2025 and understand how upsetting and frustrating this situation is. Please be assured that we are a legitimate retailer and do not engage in fraudulent activity. Delays can unfortunately occur, especially during peak periods, but we regret that this has not been resolved for you yet.
To allow us to properly investigate your order and arrange delivery or a refund, we kindly ask you to contact our customer service team via the contact form on our website, providing your order number and details. Your case will then be reviewed individually.
Kind regards parfumdreams
Reply from parfumdreams
Thank you for your message.
We’re sorry to hear that you haven’t received your package. Please contact our customer service team via the contact form on our website so we can check the delivery status and assist you further.
Kind regards parfumdreams
Absolutely fabulous.
I was absolutely blown away by the fast paced service I received from perfume dreams.
My order was expected after Christmas delivery. So had to rethink of a tree prezzy.
But what a lovely surprise to have received the perfume which was a Christmas gift,for one of our family members just before Christmas Day.
Thank you so very much for making Christmas Day extra special by your speedy delivery.
Absolutely amazing! I will definitely use Perfume dreams again.
December 24, 2025
Very poor customer service product…
Very poor customer service product didnt arrive just a box with 1 lipstick in when I ordered a 90ml perfume for Christmas present - not only was Christmas ruined I didn’t get the product ordered for £98 just a cheap lipstick worth £5 - I am starting to think this company is a scam company - beware
December 29, 2025
Reply from parfumdreams
Thank you for your message.
We’re very sorry to hear about your experience and fully understand how upsetting this must be, especially as the order was intended as a Christmas present. Receiving an incorrect and incomplete delivery is absolutely not acceptable and does not reflect our standards. We would also like to reassure you that we are a legitimate retailer and this is not a scam, but we sincerely regret that your experience has led you to feel this way.
To allow us to investigate this matter properly and arrange a resolution (refund or replacement), please contact our customer service team via the contact form on our website, including your order number and, if possible, photos of the parcel and its contents. This will help us handle your case as quickly as possible.
Kind regards parfumdreams
None delivery
Some things went well. The price, the communication, and promptness of refund. Unfortunately, after ordering on 3rd December, I was informed that my order had to be cancelled just 2 days before Christmas, and I received a refund. Customer Service put the blame squarely on their delivery partner, EVRI. Of course, I was advised that I could reorder, but the item was out of stock. And would it have been at the same price? The proportion of customers who have similar issues appears to be more than 10%; too many for me to give a second chance. It's the high street for me next time.
December 23, 2025
Unprompted review
Reply from parfumdreams
Thank you for sharing your experience.
We’re pleased to hear that you were satisfied with the pricing, communication, and the prompt processing of your refund. At the same time, we’re very sorry that your order had to be cancelled so close to Christmas and that this caused disappointment, especially when reordering was no longer possible due to stock availability.
We understand your concerns regarding the delivery partner and the overall experience, and we appreciate your honest feedback. Your comments will be shared internally as we continuously review our delivery processes and partners.
Thank you for taking the time to provide this feedback.
Kind regards parfumdreams
Disgraceful customer service
The item was ordered on 12 December. It was never received and when chased on 29 December I was repeatedly cut off from their customer service and the email form was of no use as they just kept reiterating that it was in transit. DO NOT USE THIS COMPANY
December 29, 2025
Unprompted review
Reply from parfumdreams
Thank you for your message.
We’re very sorry to hear that your order placed on 12 December was never received and that your attempts to reach our customer service were unsuccessful. We understand how frustrating this experience has been, especially when you kept receiving the same response without a resolution. This is certainly not the level of service we strive to provide.
To allow us to properly investigate your case and assist you with a solution (delivery or refund), we kindly ask you to contact our customer service team again via the contact form on our website, including your order number and details.
Kind regards parfumdreams
Excellent service
Was given an estimated delivery time to receive the perfume. But it arrived before that date which was amazing, as it was my Christmas gift. A very fast service and excellent delivery . Would use again happy with my purchase as well
December 23, 2025
First Order and Everything Was Perfect
This was my first order with parfumdreams - a website I had not visited before or knew anything about so I was a little apprehensive placing an order. However, I did so because they had the perfume I wanted and they were offering an adorable free gift that was no longer available elsewhere and their prices were competitive. I placed my order on 18 December 2025 and was very impressed when it arrived two days later on 20 December 2025 especially given it was so close to Christmas. It was well packaged and everything arrived as ordered. I am so excited that I have discovered parfumdreams and I highly recommend them.
December 18, 2025
Amazingly fast delivery and great price!
Had exactly what I wanted and at a price I could afford, but it was very close to Christmas. Delivery was not expected in time, but my parcel was sent same day and somehow made it by Christmas Eve. Delighted! The receiver was also delighted!! Fabulous. 😃
December 24, 2025
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