I never received my product and they dont seem to believe me.... I emailed them and advised them about my disability also and that I cant process stuff as thye asked me to sign and declaration documen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good deals and although you can’t really track your orders on their website nor they send you a confirmation that the orders were shipped, it arrived after a week. And the perfumes I got are really le... See more
Excellent, would definitely recommend, good prices pretty quick delivery. Have ordered from them a few times, haven't had a problem.
Rapide et efficace - I ordered some perfume as a gift - it arrived well packaged and delivered by courier.
Company details
Written by the company
Bienvenue chez parfumdreams – WHERE BEAUTY COMES TRUE. Ici, tout tourne autour de vous – votre look, votre style et vos moments de bien-être. Depuis 2004, notre boutique en ligne réunit les passionnés de beauté dans 15 pays et apporte inspiration, tendances et produits préférés directement chez vous. Et depuis 2018, nous sommes fiers de faire partie de la famille DOUGLAS. Notre mission est claire : apporter la beauté dans votre quotidien. Car se sentir belle et bien dans sa peau ne devrait pas être un luxe ni un privilège, mais un moment de soin personnel que l’on s’accorde chaque jour, sans compromis. Et puisque la beauté est aussi unique que chaque personne, nous célébrons cette diversité jour après jour. Que la beauté soit pour vous un maquillage naturel ou audacieux, une routine de soin pour votre peau et vos cheveux, ou un parfum qui reflète votre personnalité – quelle que soit votre vision de la beauté, nous sommes à vos côtés avec passion et expertise. Vous cherchez de l’inspiration pour votre routine de selfcare, souhaitez découvrir les dernières tendances ou simplement renouveler vos essentiels beauté – maquillage, parfum, soins et plus encore – tout en profitant des meilleurs prix ? Alors parfumdreams est l’endroit idéal pour vous ! Dans notre boutique, vous trouverez plus de 600 marques de beauté telles que Prada, Montale, Lancôme, Armani, Kérastase, Shiseido et Yves Saint Laurent, avec un large choix de produits – des classiques incontournables aux nouveautés tendance, sans oublier des parfums de niche exclusifs. Vous y trouverez tout ce dont vous avez besoin pour votre look et vos rituels de bien-être personnels – à des prix justes et avec un service sur lequel vous pouvez compter. Nous vous souhaitons beaucoup de plaisir à découvrir et à faire vos achats !
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- +49 32 221857035
- info@parfumdreams.de
- parfumdreams.fr
4.1
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery
April 30, 2020
Unprompted review
très correct
March 24, 2020
Unprompted review
Excellente prestation merci
March 23, 2020
Unprompted review
Très bon site.
March 19, 2020
Unprompted review
TRES BONNE REACTIVITE
March 19, 2020
Unprompted review
prix,service
February 18, 2020
Unprompted review
Good service
Good service, but it will be better if there is enough informations about products, I wanted to buy more products but I didn’t know enough information from descriptions.
February 11, 2020
Unprompted review
Super service
February 10, 2020
Unprompted review
Super site rien à dire
February 1, 2020
Unprompted review
très bon site
January 27, 2020
Unprompted review
Très bon service.
January 23, 2020
Unprompted review
horrible customer service
horrible customer service. they still did not ship my order after TEN days and it was almost christmas time. I sent five emails and only one was answered that they "were looking into it". I tried to cancel and they would not even do that. so i had to get paypal involved to get my money back. total lack of care, lack of urgency, lots of reviews on the site say they got screwed. glad i had paypal to get them. DO NOT ORDER from parfumdreams.
December 12, 2019
Unprompted review
Service au top !
December 22, 2019
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Zero sense of urgency. Lack of care, bad customer service.
I ordered 3 things on Sunday 8 Dec. In my confirmation email, it said I should be getting my items 11-13 Dec.
There was no shipping confirmation, so I sent an email and on the 12th, I got a response, asking if I wanted to cancel, then a shipping confirmation then another follow up asking if I wanted to cancel.
I would have ordered from a different site that I know delivers faster, had I known it would take them 5 business days to dispatch. This was also with a tracked/premium shipping. I ordered these things for a trip I am taking on Tuesday, for a month, no idea if they will actually show up on Monday or not, and they left it so late, that when I looked on the 13th to see if I can order from someone else with premium shipping, it was too late. Customer service is rubbish. I used the site last in 2017 and have been reminded of why I stopped using it back then, with this order. Definitely would not recommend, unless time / speed is not important to you.
December 15, 2019
Unprompted review
Reply from parfumdreams
Chèr Client,
Nous vous remercions de votre message ainsi que de votre patience.
Veuillez bien excuser la gêne occasionnée suite au retard de traitement de votre commande.
Notre objectif est avant tout, d'apporter satisfaction à nos clients.
Certaines commandes ont malheureusement rencontrées des difficultées de traitement du fait d'un nombre élevé de commande en cette période de fête.
Nous aurions voulu vous apporter plus de satisfaction avec votre commande.
Si vous avez encore des questions ou des demandes de quelque type que ce soit, n'hésitez pas à nous contacter à tout moment.
Nous sommes joignables par téléphone au 080 - 53 729 11 (du lundi au vendredi de 08 h 00 à 20 h 00 et le samedi de 09 h 00 à 12 h 00) GRATUIT sur les réseaux téléphoniques fixes et mobiles français. Nous vous répondrons pendant les horaires commerciaux le plus rapidement. Vous pouvez nous faire parvenir les mails 24/24H au service@parfumdreams.fr .
Pour les clients étrangers, composez le 0800 17 50 78 01 (du lundi au vendredi de 08 h 00 à 20 h 00 et le samedi de 09 h 00 à 12h 00) gratuit sur les réseaux téléphoniques fixes et mobiles allemands.
Cordialement,
L'équipe de Parfumdreams
excellent site
December 1, 2019
Unprompted review
rapport qualite /prix excellent
November 15, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.