Very good prices. Quick shipment! Customer service did its best to solve an issue. At first the reply from them was obviously done by Ai and not the answer to my question. Second mail after an answer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The orders I have placed are authentic an delivery is very quick.. BUT, they send discount codes, 3x per month, and not one of them ever work. It's really annoying, even after making many calls ( no... See more
I wanted to buy my perfume refill at a bargain price and found this website, so I decided to give it a go since I absolutely adore my YSL Libre perfume. I was pleasantly surprised by how fast the ship... See more
Company replied
Delivery and product were great. I Was not able to change the address myself through the company but I could in the end through my postal service anyway, so that worked out really well. Customer serv... See more
Company details
Written by the company
Welkom bij parfumdreams – WHERE BEAUTY COMES TRUE. Bij ons draait alles om jou, je look en je momenten van selfcare. Sinds 2004 verbindt onze online shop beautyliefhebbers in 15 landen en brengt inspiratie, trends en favoriete producten rechtstreeks naar jou. Sinds 2018 zijn we bovendien trots deel uit te maken van de DOUGLAS-familie. Onze missie is duidelijk: wij brengen beauty in je dagelijks leven. Want je mooi en goed voelen zou geen luxe of privilege moeten zijn, maar een dagelijks moment van zelfzorg dat je jezelf zonder compromissen mag gunnen. En omdat schoonheid zo individueel is als de mensen zelf, vieren we die diversiteit elke dag opnieuw. Of het voor jou nu gaat om een natuurlijke of expressieve make-uplook, een verzorgingsroutine voor huid en haar, of een geur die je persoonlijkheid benadrukt – hoe jij beauty ook definieert, wij staan met passie en expertise voor je klaar. Ben je op zoek naar inspiratie voor je selfcare-routine, wil je nieuwe trends ontdekken of je dagelijkse essentials op het gebied van make-up, parfum en verzorging aanvullen – en dat alles tegen de beste prijs? Dan ben je bij parfumdreams aan het juiste adres! In onze shop vind je meer dan 600 beautymerken zoals Prada, Montale, Lancôme, Armani, Kérastase, Shiseido en Yves Saint Laurent, met een ruime keuze aan producten: van geliefde klassiekers en populaire nieuwkomers tot exclusieve nichegeuren. Bij ons vind je alles wat je nodig hebt voor je look en jouw persoonlijke feel-goodritueel – tegen eerlijke prijzen en met een service waarop je kunt vertrouwen. Wij wensen je veel plezier met ontdekken en shoppen!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- +49 32 221857035
- info@parfumdreams.de
- parfumdreams.nl
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
cannot cancel the order even before they shipped the product
The order was not processed for 4 days after the purchased, so I cancelled the order and got the emailed that I have cancelled the order. 7 hours after that, I received an email saying the product has been shipped, if I want to return I have to refuse the delivery or return it (of course they do not cover the return delivery fee).
November 5, 2025
Unprompted review
Reply from parfumdreams
Thank you very much for your feedback. We are very sorry to hear that you were unable to cancel your order as desired, even though the product had not yet been shipped at that time. We completely understand your frustration – especially when a cancellation feels confirmed, and shortly afterward, a shipping confirmation still arrives.
Having to refuse acceptance of a return or send the item back yourself is, of course, not the service experience we want to provide. We sincerely apologize for the inconvenience caused.
Please contact our customer service through the customer service form on our website and provide your order number as well as a brief description of the cancellation process. Our team will review the case again and be happy to assist you with the further handling.
Best regards parfumdreams
Easy & fast delivery!
December 2, 2025
fast and correct
November 28, 2025
More fudging & broken promises
Once again ,after your last response, I tried to make contact as you suggested through contact us page:-
Surprise ,surprise ,this is what I got????
This page is not available.I have taken a photo ,along with my original review in April.There have been countless correspondence & yet you find excuses for not ‘making things right’ ,thst you promised months ago.I tried to order Maison Margiella L’eau -100 mls on a special shopping night which included this plus my 10% member,bring ghe item to around £54 from memory.I tried in early April & i have 2 emails which i will not show on an open site but if you would give me the courtesy of a direct email ,all personal info will be supplied.I still get at least 2 emails a day offering great things & could show this also.
I have done everything you have asked & yet almost 8 months later & countless contacts you are still fudging the fundamental problem.
Please show some decency or Christmas Spirit as promisdd on countless occasions but never backed up!!
April 4, 2025
Unprompted review
Reply from parfumdreams
Thank you very much for your feedback. We are very sorry that your issue has been taking so long and that you have had difficulties reaching us. This does not meet our standards, and we sincerely apologize for it.
Please contact us again via the customer service form on our website, providing your email address and, if available, your order number. Our team will review the matter again and strive for a quick resolution.
Best regards parfumdreams
Authentiek product vlotte levering…
Authentiek product vlotte levering goede korting
November 25, 2025
My parcel was never delivered & no reaction from parfumsdreams for refund or sending a new order
My parcel was never delivered
October 29, 2025
Reply from parfumdreams
We are very sorry to hear that your order has not yet reached you and that you have not received any feedback regarding a refund or replacement delivery. This certainly does not meet our standards.
Please contact our customer service via our contact form so that we can promptly investigate the incident and arrange an appropriate solution for you.
If you have any further questions, our customer service team will be happy to assist you.
Thank you for your patience and understanding.
Best regards parfumdreams
I canceled my order and re-order in the…
I canceled my order and re-order in the same moment, so far never got refunded for my cancelled order and they don’t reply to my emails. I’m not sure if that’s a scam?
October 23, 2025
Unprompted review
Reply from parfumdreams
We are very sorry to hear that you have not yet received a refund for your canceled order and that your emails have gone unanswered. This certainly does not meet our service standards, and we understand that this can cause considerable uncertainty.Please contact us directly through the contact form on our website with your order number so that our customer service team can review your request and assist you as quickly as possible.We sincerely apologize for the inconvenience caused and thank you for your understanding and patience.Best regards parfumdreams
Satisfied
Very happy with purchase. I saw the box corner was open and re-taped back down. not sure if there were testers inside sent or not was taken during delivery . But I got what I paid for .
October 14, 2025
The shop has good selection
The shop has good selection, my order was well packed and fast delivery
September 25, 2025
Competitive price
Competitive price, fast delivery more than expected and good package. I Recommend.
September 13, 2025
Always good to no issues
Always good to no issues. Often get best prices. Always deliver in timely eay.
September 11, 2025
Reliable online company with a human touch where necessary.
I took a chance on this online beauty company despite some reviews I read here on TrustPilot about postal issues. Not once was I asked by Royal Mail to supplement any postage prices before they handed over my parcels. Evri is used now but the courier is discreet. I have not had to contact customer services about anything major but when I do they are pleasant. The delivery times appear to be getting shorter and as they operate from continental Europe they have items in their catalogue that would not be widely available in the UK. I like this. My last order was much appreciated.
September 4, 2025
Unprompted review
SUPER SHOP
I have a premium account and enjoying the benefit it. The prices are extremely attractive epically if it comes to luxury skincare , haircare and perfumes.
September 6, 2025
Everything works as expected
August 27, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.