Really wish I read these reviews before spending money with them . Awful service awful items . They advertise themselves as a stylish European company but it’s basicly a cheap Chinese factory. They ha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Terrible experience from start to finish. The quality is shockingly bad for the price — cheap material, poor finishing, and nothing like the photos. It honestly feels like a scam. Customer serv... See more
One month later, items still not dispatched. The company said they don’t know when couriers will pick it up? How does a company not know when they’ve scheduled their couriers to collect the items?... See more
Company replied
This company sent my package late. They got my order wrong and sent me something that was not made of linen or small. They also send four shirts that had labels cut out of them and had no care or mat... See more
Company details
Written by the company
Born from the vision of fashion designers, PARIJAN blends timeless luxury with modern sophistication—where high-quality craftsmanship meets effortless elegance.
Contact info
France
- parijanofficial.com
1.6
Bad
677 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 48% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
China Quality
Worst quality products I’ve ordered so far. Straight from the factory in china. Refund and return process is awful and takes ages. Wouldn’t recommend ever using this “shop”
July 27, 2026
Unprompted review
Reply from PARIJAN
Hi Malte,
We're truly sorry to hear that the products you received did not meet your expectations, and we sincerely apologize for the frustration you've experienced with the return and refund process.
We take pride in the quality of our collections, but we also take criticism seriously. Your comments regarding the materials, workmanship, and overall quality will be shared with our product and quality control teams for review.
We'd also like to clarify that PARIJAN is a France-based company working with manufacturing partners internationally. Regardless of where an item is manufactured, our goal is for every product to meet the standards presented to our customers.
Regarding your return and refund, we understand that the process has taken longer than expected and we're sorry for the inconvenience. Please email info@parijanofficial.com with the subject line "Jelly - TrustPilot", including your order number. I'll personally review the status of your case and assist you with the next steps.
Thank you for taking the time to share your feedback.
Kind regards,
Jelly 🩶
PARIJAN
Awful awful awful...
Awful awful awful.... I placed an order 37 days ago and despite numerous emails from Beverly saying my goods are in transit, I still have not received my goods or my money back. My advice is do not place another order with them.
August 14, 2026
Unprompted review
Reply from PARIJAN
Hi Dee,
We're truly sorry for the delay and completely understand your frustration after waiting 37 days for your order.
We appreciate that Beverly has been keeping you updated, but we also understand that repeated transit updates don't make the situation any less frustrating when you're still waiting for your parcel to arrive.
I'd like to personally review the latest status of your shipment and make sure you're receiving clear and accurate information. Please email info@parijanofficial.com with the subject line "Jelly - TrustPilot", including your order number. I'll personally look into the tracking history and work with our team to determine the current status and appropriate next steps.
We sincerely apologize for the extended wait and appreciate the opportunity to help get this resolved.
Kind regards,
Jelly 🩶
PARIJAN
Scam of a company
Honestly don't even need words to describe what a terrible company Parijan is. There is a reason for their 1.6 star rating. Terrible customer service, lack accountability, and refuse to offer returns/refunds. Their shipping times are outrageous as well. Do not bother ordering with this scam of a company. Learned my lesson and will never be ordering from them again. Hope others can avoid this company.
Would love to attach screenshots of my email thread with their "customer service" to show others how bad Parijan really is.
May 19, 2026
Unprompted review
Reply from PARIJAN
Hi Brandon,
We're truly sorry to hear about your experience and sincerely apologize that our service did not meet your expectations.
We take your concerns regarding our customer service, shipping times, and the handling of your return and refund request seriously. We understand how frustrating it is when you feel that you're not receiving a clear resolution, and this is not the experience we want our customers to have.
We do offer returns and refunds for eligible orders in accordance with our return policy, and we'd appreciate the opportunity to review exactly what happened in your case rather than leave your concerns unresolved.
Please email info@parijanofficial.com with the subject line "Jelly - TrustPilot", including your order number. I'll personally review your previous correspondence with our customer service team and your return/refund request so we can determine the appropriate next steps.
We sincerely apologize again for the frustration you've experienced and appreciate you taking the time to share your feedback.
Kind regards,
Jelly 🩶
PARIJAN
Terrible experience
Terrible experience, which is unfortunate. Took over a month to get my order. Used the sizing chart and the clothes were too big. Sent two requests for an exchange; been two weeks and no response. First and last time buying from Parijan.
August 6, 2026
Unprompted review
Reply from PARIJAN
Hi Greg,
Thank you for your message, and we're sorry to hear that there seems to have been a miscommunication.
We have checked our inbox and can confirm that we have not received an email from you regarding this matter. We completely understand how frustrating this must be, especially when you're trying to resolve an issue.
To make sure we can assist you as quickly as possible, please resend your email to info@parijanofficial.com with the subject line "Jelly - TrustPilot", and include your order number and any relevant details. This will allow us to locate your order and review your refund request without further delay.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this for you.
Kind regards,
Jelly 🩶
PARIJAN
Very bad customer service and product quality
Very bad customer service. The product is crap. Bought a pair of leather shoes and pants. The quality is like a halloween costume that you can get from Walmart. Cheap China products, Shein sells better products than this piece of crap. Asked for refunds, and they take forever to reply. Its a cheap drop shipping business. The items dont even come in a box. It comes in a flimsy plastic bag. AVOID at all cost!
July 13, 2026
Unprompted review
Reply from PARIJAN
Hi En,
We're truly sorry to hear that your experience with PARIJAN did not meet your expectations.
We take your concerns regarding the quality of the shoes and trousers seriously. We take pride in our products, but we also recognize that when a customer is disappointed with the materials, finish, or packaging, that feedback deserves to be reviewed carefully. Your comments will be shared with our product and quality control teams.
We're also sorry that you've experienced delays while trying to arrange your refund. We understand how frustrating it is to already be unhappy with a purchase and then feel that getting assistance is taking too long.
I'd like the opportunity to review your return and refund request personally. Please email info@parijanofficial.com with the subject line "Jelly - TrustPilot", including your order number. I'll personally look into your case and help you with the available return options.
We sincerely apologize for the experience and appreciate you taking the time to bring these concerns to our attention.
Kind regards,
Jelly 🩶
PARIJAN
Reply from PARIJAN
Hi Mary Ann,
Thank you so much for your kind words! 🩶
We're delighted to hear that you love your PARIJAN pieces and that the quality exceeded your expectations. Providing stylish, well-made pieces that our customers genuinely enjoy wearing is exactly what we strive for.
We truly appreciate your support and look forward to welcoming you back again soon!
Kind regards,
Jelly 🩶
PARIJAN
Do not place an order with this…
Do not place an order with this company.
I ordered the Miami set. I did not receive an order confirmation after paying until I requested confirmation. The ‘contact us’ section on the website does not work. I sent 3 messages and no reply. I eventually found an email and emailed customer services. After 9 days of the order not being shipped I requested a refund to be told I could not have a refund but they were unable to confirm when the order would be shipped. Awful service. I am still waiting for my order to be shipped.
August 8, 2026
Unprompted review
Reply from PARIJAN
Hi Jennifer,
We're truly sorry to hear about your experience and sincerely apologize for the delay and communication issues surrounding your order.
We completely understand how frustrating it is to have paid for an order without receiving the updates you expected, especially when you've also had difficulty contacting our team.
We'd really appreciate the opportunity to review your Miami Set order personally and provide you with a clear update regarding its status. Please email info@parijanofficial.com with the subject line "Jelly - TrustPilot", including your order number. This will ensure your message comes directly to me, and I'll personally look into your case and assist you with the available options.
We're sorry again for the inconvenience and hope to have the opportunity to resolve this for you as quickly as possible.
Kind regards,
Jelly 🩶
PARIJAN
They don’t deliver your order
They don’t deliver your order. Customer service just tells you to be patient and sends you tracking links that are expired. Zero respect for customers.
August 7, 2026
Unprompted review
Reply from PARIJAN
Hi Anthony,
We're truly sorry for the delay and the frustration this experience has caused. We completely understand how disappointing it is to wait for an order while receiving tracking information that doesn't provide the clarity you need.
One of our customer service representatives is currently in contact with you and actively reviewing your case. Please rest assured that our team is working to resolve the situation as quickly as possible and provide you with a clear update regarding your order.
We sincerely apologize that your experience has made you feel that your concerns weren't being taken seriously. We value every customer and appreciate your patience while our representative works with you toward a resolution.
Kind regards,
Jelly 🩶
PARIJAN
Rubbish
Worst quality one advice avoid don’t waste your money
They asked to have in original packaging otherwise no refund
How can I do that with out taking it out packing
On the return order form it’s says I was too late for return but I just received the parcel as it took nearly 2 months to arrive the summer has nearly finished and I can’t wear any of the clothes as quality of product is absolutely rubbish
Change your photos on the sale it’s nothing like what you receive
August 4, 2026
Unprompted review
Reply from PARIJAN
Hi Amir,
We have responded to your email and provided you with the return address for your return.
We take pride in our products, but we also take criticism seriously. Your feedback regarding the quality will be shared with our product and quality control teams so we can continue identifying areas where improvements can be made.
If there's anything else you need assistance with, please don’t hesitate to reach out to [**info@parijanofficial.com**](mailto:info@parijanofficial.com).
Thank you for sharing your feedback.
Kind regards,
Jelly 🩶
PARIJAN
3 months waiting for my refund
3 months waiting for my refund, because my order was out of stock, they let my choose another one so i did. I have got a message that is also out of stock so i said i want to my money back. Now i wait for that 3 months now…
May 12, 2026
Unprompted review
Reply from PARIJAN
Hi Szymon,
We're truly sorry to hear about your experience and sincerely apologize for how long you've been waiting for your refund.
We completely understand your frustration, especially after the original item was unavailable, you agreed to select a replacement, and then unfortunately discovered that the replacement was also out of stock. Waiting three months after requesting your money back is certainly not the experience we want our customers to have.
We'd like the opportunity to review the status of your refund personally and get you a clear answer. Please email [info@parijanofficial.com](mailto:info@parijanofficial.com) with the subject line "Jelly - TrustPilot", and I'll personally look into your order, review the previous correspondence, and assist you with the resolution.
We're sincerely sorry for the inconvenience and appreciate you bringing this to our attention.
Kind regards,
Jelly 🩶
PARIJAN
Nothing but a scam
Nothing but a scam. Shitty quality, images not matching delivered items, extreme delivery periods and terrible return terms.
August 2, 2026
Unprompted review
Reply from PARIJAN
Hi Alex,
We're truly sorry to hear that your experience with PARIJAN did not meet your expectations.
We take your concerns regarding the product quality and differences between your expectations from the website and the items received very seriously. We'll make sure this feedback is shared with our product and quality teams for review.
We also sincerely apologize for the lengthy delivery time and any frustration you experienced with the return process. This is not the experience we want our customers to have, and we're continuously working to improve both areas.
If you still have an unresolved issue with your order, please email [info@parijanofficial.com](mailto:info@parijanofficial.com) with the subject line "Jelly - TrustPilot". I'll personally review your case and help you with the available options.
Thank you for sharing your feedback and giving us the opportunity to address your concerns.
Kind regards,
Jelly 🩶
PARIJAN
I would honestly give 0 if I could
I would honestly give 0 if I could. The order took several weeks to deliver, it was then not delivered in full. The remaining items just never arrived.
When I querried this I have to wait about 2 months for them to finally declare them 'missing' so they could refund me.
The overall quality of the clothes is poor. I kept a couple of the items as they were ok, but I would avoid.
It then took about 2 months for me to get a refund sorted for the clothes I returned.
I think overall not good quality products, and as for their customer service, well it's the worst I have ever come accross.
August 2, 2026
Unprompted review
Reply from PARIJAN
Hi Lewis,
We're truly sorry to hear about your experience and sincerely apologize for the amount of time and effort it took to resolve your order.
We completely understand how frustrating it must have been to experience a delayed delivery, receive only part of your order, and then wait again for both the missing items and returned items to be refunded. Regardless of the circumstances, this is far longer than the experience we want any customer to have.
We're also sorry that some of the products didn't meet your expectations in terms of quality. We appreciate that you've provided detailed feedback, and your comments regarding both our products and the handling of your case will be shared with the relevant teams.
While we're glad the refunds were ultimately resolved, we recognize that the process leading up to that resolution was not satisfactory, and we sincerely apologize.
Thank you for taking the time to share your experience. Your feedback is important to us and helps us identify where we need to improve.
Kind regards,
Jelly 🩶
PARIJAN
Wrong materials : do not order
I got my order a few days ago. I like the look of the Outfit, good size but on their website, it Said 100% Cotton while I got 95% polyester and 5% spandex. If I wanted this material quality, I would have ordered through Shein or Temu. Result : I don’t want to wear the clothes. I opened a support ticket and hope to find a positive outcome from this.
Best,
Thomas
Support told me to return the clothes at my own expense. I suggest to never order with them. They do not Even respect the french mass. I’ll make a case with the according regulator
July 25, 2026
Unprompted review
Reply from PARIJAN
Hi Thomas,
Thank you for bringing this to our attention, and we're truly sorry for the discrepancy between the material information displayed on our website and the item you received.
We completely understand your disappointment. If a product was described as 100% cotton, you should reasonably expect the item you receive to match that description. We're taking this seriously and will be reviewing the product listing and the item you received with our team.
We can see that you've already contacted our support team, and we'll make sure your case is reviewed so we can work toward an appropriate resolution for you.
Thank you for pointing this out, Thomas. Feedback like yours is important and helps us identify issues that need to be corrected.
Kind regards,
Jelly 🩶
PARIJAN
Over 5 weeks to deliver
I waited for over a month for my order and when I tried to cancel it they told me because it was in transit I could not get a refund. Not the best quality clothes so I would avoid ordering from this company. Also the tracking app for the company they use is rubbish
July 27, 2026
Unprompted review
Reply from PARIJAN
Hi Peter,
We're truly sorry to hear that your experience with PARIJAN did not meet your expectations.
We completely understand how frustrating it must have been to wait over five weeks for your order, and we sincerely apologize for the delay. Once an order has already been dispatched and handed over to the carrier, we're unfortunately unable to cancel the shipment while it's in transit. However, once the parcel has been delivered, our team can assist with the available return options.
We're also sorry to hear that the quality of the items didn't meet your expectations and that you found the tracking experience frustrating. Your feedback regarding both points is important to us and will be shared with the relevant teams.
I've also reached out to you via email so we can review your experience personally and see how we can assist you further. Please kindly check your inbox (and your spam/junk folder, just in case) and reply when convenient.
Thank you for taking the time to share your feedback.
Kind regards,
Jelly 🩶
PARIJAN
12 juli bestelling €317 geplaatst
12 juli bestelling €317 geplaatst
Meerdere malen gevraagd mijn bestelling te annuleren gezien er nog steeds niks is verzonden. omdat ik helaas te laat de reviews heb bekeken, ben ook ik er in getrapt.
Ben benieuwd of er nog iets bezorgd gaat worden en of geld terug komt.
Vreselijk deze dropship pikkies!
Regel je zaken en ga normale bedrijfsvoering uitoefenen.
Order of €317 placed on July 12.
I have asked multiple times to cancel my order, as nothing has still been shipped. Unfortunately, I checked the reviews too late, and it seems I’ve fallen for it too.
I’m very curious to see whether anything will actually be delivered and whether I’ll ever get my money back.
Absolutely terrible, these dropshipping clowns!
Get your act together and start running your business properly.
July 31, 2026
Unprompted review
Reply from PARIJAN
Hi Luc,
We're truly sorry for the frustration and disappointment you've experienced, especially given the value of your order. We completely understand why the delay has caused concern.
We'd like to clarify that we do have a 24-hour cancellation window after an order is placed. Unfortunately, we received your cancellation request after this period had already passed, which is why we were unable to process the cancellation at that stage.
That said, we sincerely apologize that your order has taken longer than expected to be dispatched. We understand that the delay has made this situation even more frustrating, and this is not the experience we want our customers to have.
Kind regards,
Jelly 🩶
PARIJAN
Terrible experience
Terrible experience. I ordered a size M hoodie but received a size S instead. They made it incredibly difficult to fix a mistake that was entirely their fault: they ignored my emails, tried to make me pay for the return shipping, and handled the whole situation very poorly. After 3–4 months, I still don’t have the hoodie in the correct size. Very poor customer service. I would not recommend buying from them.
March 30, 2026
Unprompted review
Reply from PARIJAN
Hi Miguel,
We're truly sorry to hear about your experience and sincerely apologize for the frustration this situation has caused.
Receiving the wrong size is understandably disappointing, and we're very sorry that resolving the issue took much longer than it should have. This is certainly not the level of service we strive to provide.
We genuinely appreciate you taking the time to share your feedback. We've taken note of your comments regarding the sizing issue, the return experience, and our customer support, and they will be shared with the appropriate teams so we can improve our processes and prevent similar situations in the future.
Thank you again for your honest feedback, and we're sorry that we didn't meet your expectations.
Kind regards,
Jelly 🩶
PARIJAN
Scammed
No, it’s been almost two months and I’m still waiting for my second order. The experience couldn’t have been worse, and I will NEVER buy from your store again. I still believe you scammed me.
July 28, 2026
Unprompted review
Reply from PARIJAN
Hi Alvaro,
We're truly sorry to hear about your experience and sincerely apologize for the delay and frustration this has caused.
We completely understand why you feel disappointed after waiting so long for your second order, and we're sorry that we've let you down.
After reviewing your order, I can confirm that it has already been shipped and is currently on its way. While we understand that the transit time has been much longer than expected, please rest assured that we're continuing to monitor your shipment and will do everything we can to ensure it reaches you successfully.
I've also reached out to you via email with more information regarding your order. Please kindly check your inbox (and your spam/junk folder, just in case), and feel free to reply if you have any questions. I'll be happy to assist you personally.
Thank you for your patience and understanding.
Kind regards,
Jelly 🩶
PARIJAN
One month later
One month later, items still not dispatched. The company said they don’t know when couriers will pick it up? How does a company not know when they’ve scheduled their couriers to collect the items? I’ve requested a refund. Avoid at all cost
Edit 03/08 - Posting after ‘Jelly’ commented below. I’ve already been speaking to Jelly and they’re useless. They keep saying the item has been dispatched and can’t be refunded, whilst they continue to send me courier updates which show that they still haven’t received the parcel.
They lie. They avoid questions, they don’t care in the slightest about customers or their countries consumer laws and they’re a terrible company.
July 28, 2026
Unprompted review
Reply from PARIJAN
Hi David,
We're truly sorry to hear about your experience and sincerely apologize for the delay and frustration this has caused.
We completely understand how disappointing it is to wait so long for your order without a clear update. This is certainly not the experience we want our customers to have, and we're sorry that we've let you down.
We'd really appreciate the opportunity to review your order personally and provide you with a clear update regarding both your shipment and your refund request. Please send us an email at info@parijanofficial.com with the subject line "Jelly - TrustPilot". This will ensure your message comes directly to me, and I'll personally investigate your case and do everything I can to help resolve the situation as quickly as possible.
Thank you for taking the time to share your feedback. We hope to have the opportunity to make things right.
Kind regards,
Jelly 🩶
PARIJAN
Beverly was fantastic at keeping me…
Beverly was fantastic at keeping me updated on my order. I had placed my order two weeks ago and wondered if my order would ever arrive. Beverly found out about my situation and was there to make things right. She assured me that she would help me receive my order. Beverly was very professional and most of all, she was helpful. It was refreshing to experience top notch customer service. Thanks Beverly & Parijan!
July 20, 2026
Unprompted review
Reply from PARIJAN
Hi Scott,
Thank you so much for taking the time to share your experience!
We're delighted to hear that Beverly was able to keep you updated and provide the support you needed. We know how important clear communication is, especially while waiting for an order, and we're so pleased that she was able to make a positive difference.
Your kind words will be shared with Beverly—they'll mean a lot to her. Thank you again for your patience and for choosing PARIJAN. We truly appreciate your support and hope you love your order!
Kind regards,
Jelly 🩶
PARIJAN
quality / pice is good/meh
quality / pice is good/meh. delivery was slow. overall? not bad.
July 28, 2026
Unprompted review
Reply from PARIJAN
Hi Michele,
Thank you for taking the time to share your honest feedback.
We're glad to hear that you found the quality and price to be good overall. At the same time, we're sorry that the delivery took longer than expected. We know that timely delivery is an important part of the overall shopping experience, and we're continuously working to improve our shipping process.
We truly appreciate your balanced review and your support. Feedback like yours helps us improve, and we hope we'll have the opportunity to provide you with an even better experience next time.
Kind regards,
Jelly 🩶
PARIJAN
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