Park and Go Reviews 

5,289
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers had a great experience with this company. Customers frequently mention that the online booking platform is exceptionally smooth, quick, and remarkably easy to navigate from start to finish. People also deeply appreciate the helpful support team, noting that polite assistance is readily available whenever questions or booking amendments arise. However, some reviewers were not happy with frustratingly long wait times experienced during vehicle drop-offs or airport pick-ups after landing. A few other people also felt that communication during these unexpected delays could occasionally become dismissive, unprofessional, or difficult to resolve satisfactorily. Consumers note that waiting for prolonged periods without proper updates can negatively impact an otherwise straightforward journey.

What people talk about most

Service

Clients share ambiguous opinions on service, reflecting a wide variety of experiences. While many reviewers... See more

Booking process

People report positive experiences with booking process, highlighting that it is always quick,... See more

Staff

Reviewers highlight ambiguous aspects of staff, with experiences varying dramatically. Many customers praise... See more

Customer service

Customers consistently note positive experiences with customer service, praising the responsive, polite, and... See more

Location

Users describe ambiguous interactions with location, noting both convenient and confusing aspects. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Park and Go at Bristol Airport several times, and I've always been very happy with the service. This year I booked the car park for five days in April, but unfortunately, due to car probl... See more

Rated 5 out of 5 stars

used Sentinel parking in Leeds through Park and Go, superb customer service and very friendly people! Needed to change dates due to holidays rearrangement, and later on the car reg, park and Go respon... See more

Rated 5 out of 5 stars

They are an agent. They do not have any car parks and they do not operate them. I always use them to book as it is very easy.

Rated 5 out of 5 stars

Fantastic service. Very helpful staff who are exceptionally accommodating for changes that sometimes need to be made. Service is brilliant for ease of drop off and pick up. Cost is good... See more


Company details

  1. Parking Lot

Written by the company

Park and Go offer online booking for over 100 car parks at 23 Airports across the UK. For over 25 years we have been doing our best to bring you the most competitive prices for Airport Parking in the UK.


Contact info

3.8

Great

TrustScore 4 out of 5

5K reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

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3.8

All reviews

(5,289)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

A+++ Great service

A+++ Great service! 👏👏👏

A38 meet & greet Bristol.
Through Park & Go.
On the phone straight away, polite, efficient either end, from fri.8am till (a 4h delayed flight) Gone 11pm friday. Called on exit and was there with my car not 5 mins waiting. Polite and with a smile! Car warmed and ready!
Well done and thanks so much for a smooth transition.
Will defo be using again.
Kindest regards
Matty 💕🙂

January 20, 2023
Unprompted review
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Rated 1 out of 5 stars

An hour waiting!!

Not really clear with the instructions.
On the way back I made 4 phone calls asking where is my car. Needed to wait an hour!

September 24, 2022
Unprompted review
Park and Go logo

Reply from Park and Go

Hi

This is to review the booking experience at www.parkandgo.co.uk.
You should receive a 'how was your parking' email to review the parking itself within a few days of your return

Regards

Martin
(Park And Go Services)

Rated 5 out of 5 stars

Excellent Airport parking service

We used these for the first time for Doncaster Airport and they were fantastic. Meet and greet was excellent. It's the best Airport Service we have ever used. I am going to recommend to everyone and I will definitely use again for which ever Airport we use now. A+++++

October 15, 2022
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Rated 5 out of 5 stars

Perfect - No waiting.

Perfect. Waiting at car park to take car when arrived and there when came back. No waiting around. Excellent service.

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

A really good service.Friendy staff.A bit nervous at we arrived at 4.30 am and never used this service before.But they were there as promised.I would use these again no question and will tell friends to try them.

October 2, 2022
Unprompted review
Rated 5 out of 5 stars

Oh my god what service

Oh my god, what a service.
I got 1hour late to the airport phoned up and was told to just get there as safe as possible and the driver was there to Collect the car.
Flight back was 2 hours delayed, but still the car was delivered as promised.
No extra charges, great service and I'm sure the car was washed and polished.
YES I will be using these guys again. Thanks Park and Go

September 11, 2022
Unprompted review
Rated 5 out of 5 stars

Straight forward satisfactory service

These guys provided a very simple, hassle free and straight forward service.

Collected the car in. as good condition as when we left it, and it was washed. Very quick response from them when contacted.

We used them for the first time at Heathrow Airport and will definitely use them again in future.

August 21, 2022
Unprompted review
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Rated 2 out of 5 stars

Dash cam disconnected !

My car was met and returned back in time. However my engine management light was lit on its return and more worrying was the fact that my dash cam had been physically unplugged. I was given no acceptable explanation for both of these.
I won't be using the Company again.

August 15, 2022
Unprompted review
Rated 5 out of 5 stars

1st class service

Can't thank Nick and his team for first class service .4th time we used A38 parking ..nothing to much trouble even when delayed getting too and landing.(bristol)..cars picked up and dropped off perfect time. Thanks again.

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

The best meet and greet I have come across

These guys are so good. I phoned them when I was 15 minutes away from Bristol airport, soon as we arrived at drop off point they where there. Very polite and explained everything we had to do on our return flight. On return again no waiting first class service. I have used plenty of meet and greet in the past. These guys are definitely the best I have used. I will be using them again in 6 weeks.

July 12, 2022
Unprompted review
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Rated 5 out of 5 stars

I can only recommend these guys

I can only recommend these guys, they were polite and professional on arrival and departure. Our plane was delayed into Bristol airport by nearly two hours last night, landing at 1.30am. Called them, no problem, car was with me within 10 mins. Excellent service, nice guys and no issues with the car. I will definitely use them again.

July 3, 2022
Unprompted review
Rated 5 out of 5 stars

A38Parking.

A38Parking.
Use these people if you want to fly from Bristol airport. A first class service. We arrived at 4 am and were met within a few minutes, and on return journey our car turned up again within a few minutes. Pleasant and professional staff.
Would certainly use them again.
Les King

June 29, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid! Have used this company before but…

Have used this company before but clearly they have no interest in customer loyalty or repeat business. Trying to park at Bristol airport. As is often the case, the 'small print' T & Cs are used nefariously! Even if you purchase cancellation waiver you have to cancel before 24 hrs, not easy when they are closed at weekends!! Despite having legitimate reasons for cancellation and paying for cancellation waiver I had no joy, no sympathy or understanding. They were just happy to have my money tucked away. I tried to reach an amicable compromise but no chance. So £50+ for nothing. Thank you! Avoid if I were you as I will from now on.

June 22, 2022
Unprompted review
Rated 5 out of 5 stars

First class service

You have given me the most first class service I could have hoped for... thank you! I really want to post a public message of gratitude for the most puntual service both on colection and return. Collected my car today (20.6.22) and the driver even left the air conditioning on so I could get into a cool environment ready for the trip home. Many many thanks

June 20, 2022
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Rated 2 out of 5 stars

Poor service and experience

Wow where do i start after enjoying three days away I thought I was leaving my car in safe hands how wrong I was I came back to my car in a dirty condition and damaged. despite sending emails to get this matter sorted I was ignored until I threatened legal action eventually the matter was settled to little satisfaction to me this was the first time I've used a company like this and after this experience I will be in no rush to use again

May 22, 2022
Unprompted review
Park and Go logo

Reply from Park and Go

Hi,

Im sorry to hear you had this problem when using your parking. Park and Go are a booking agent and we don't actually park or transport your vehicle, that is done by the company you booked with in this case A38 Meet and Greet. Im glad that the issue is resolved now, but I will send this review to them as well, just to let them know.

A38's service is normally excellent so i'm confident that this is one of those rare situations where things didn't go to plan.

Thanks

Park and Go

Rated 5 out of 5 stars

Bristol A38 Parking

Used A38 parking when flying from Bristol airport. Absolutely amazing experience. Couldn’t fault anything and will definitely be recommending to all of my friends and family and using anytime I fly from Bristol in the future. Thank you for such a stress free easy experience!

May 17, 2022
Unprompted review

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