Park and Go Reviews 

5,289
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers had a great experience with this company. Customers frequently mention that the online booking platform is exceptionally smooth, quick, and remarkably easy to navigate from start to finish. People also deeply appreciate the helpful support team, noting that polite assistance is readily available whenever questions or booking amendments arise. However, some reviewers were not happy with frustratingly long wait times experienced during vehicle drop-offs or airport pick-ups after landing. A few other people also felt that communication during these unexpected delays could occasionally become dismissive, unprofessional, or difficult to resolve satisfactorily. Consumers note that waiting for prolonged periods without proper updates can negatively impact an otherwise straightforward journey.

What people talk about most

Service

Clients share ambiguous opinions on service, reflecting a wide variety of experiences. While many reviewers... See more

Booking process

People report positive experiences with booking process, highlighting that it is always quick,... See more

Staff

Reviewers highlight ambiguous aspects of staff, with experiences varying dramatically. Many customers praise... See more

Customer service

Customers consistently note positive experiences with customer service, praising the responsive, polite, and... See more

Location

Users describe ambiguous interactions with location, noting both convenient and confusing aspects. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Park and Go at Bristol Airport several times, and I've always been very happy with the service. This year I booked the car park for five days in April, but unfortunately, due to car probl... See more

Rated 5 out of 5 stars

used Sentinel parking in Leeds through Park and Go, superb customer service and very friendly people! Needed to change dates due to holidays rearrangement, and later on the car reg, park and Go respon... See more

Rated 5 out of 5 stars

They are an agent. They do not have any car parks and they do not operate them. I always use them to book as it is very easy.

Rated 5 out of 5 stars

Fantastic service. Very helpful staff who are exceptionally accommodating for changes that sometimes need to be made. Service is brilliant for ease of drop off and pick up. Cost is good... See more


Company details

  1. Parking Lot

Written by the company

Park and Go offer online booking for over 100 car parks at 23 Airports across the UK. For over 25 years we have been doing our best to bring you the most competitive prices for Airport Parking in the UK.


Contact info

3.8

Great

TrustScore 4 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(5,289)

31 reviews in the last 12 months

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Rated 3 out of 5 stars

Order /reference number 60771310…Manchester airport

Was met at the airport by the park and go guy he was there when I arrived on my return i phoned the park and go people and I was met in the car park .. all was well up to the point I got into my car and found the wires to my dash cam dangling down .. the next day I phoned park and go and asked the question as to why my dash cam had been unplugged with the wires left dangling .. his reply was that some cars had, had fires in them caused by the wires being connected .. I challenged this and he said from the cigarette lighter I said mine was hard wired and I have never heard of them setting on fire .. he then said we don’t want you to know we we park the car as there are millions of pounds worth of cars on site .. seeing as I have a tracker on my car I knew exactly where it was parked.. .. I won’t be using this company again as they had no right whatsoever to touch and unplug my property and also I was not told that they would do this …

May 17, 2022
Unprompted review
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Rated 5 out of 5 stars

I wouldn’t use anyone else.

Used them at Gatwick for the first time and wow these guys really know how to provide a faultless service.
Professional, reliable, punctual, proactive and polite and courteous.
A stress free service. Highly recommended.

May 14, 2022
Unprompted review
Rated 5 out of 5 stars

Bristol Airport A38 Meet & Greet

Bristol Airport A38 Meet & Greet, well what can i say this is a fantastic, reliable, safe and friendly service. We have used this company on several occasions as have other family members. They are so quick at collecting and dropping your vehicles back to you and are such a friendly, reliable team of people. If you are looking for parking, these are the guys. They truly are A*.

Thanks guys.

April 30, 2022
Unprompted review
Rated 5 out of 5 stars

Not the cheapest but worth the extra

Having read so many terrible reviews for Meet and Greet companies at Heathrow, I was pleased to find a company with positive reviews. We chose not to select the very cheapest company and it was worth paying the extra. We found Park and Go to be reliable and friendly; the system worked and we were met within 15 minutes of our call at drop off and pick up. The only comment is that the people meeting us in the short stay car park weren't immediately obvious with the Park and Go logo; I think they were wearing Terminals Parking tabards.

April 25, 2022
Unprompted review
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Rated 5 out of 5 stars

Very good service

Park and Go is an agent for airport parking companies and as such it really does give a good service. We needed to cancel our booking within hours of having made it and Park and Go couldn't have been more helpful.

April 14, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely the BEST! More than five star *********

The very best of parking service and administration to go with it. We've used them now for four years and cannot get over the efficiency of their administration when amendment is needed. Equally impressive their operators. All have been found extremely polite, courteous, prompt, efficient and reliable. Amazingly well run organisation. We wish they would teach most other on-line retailers of ANY kind how to operate in today's world when customers expect excellent service. With Park and Go they get exactly that. Thank you and well done. You have us for life!

March 21, 2022
Unprompted review
Rated 1 out of 5 stars

Car used to smoke in whilst away

Complete fraudsters. 'Meet and greet' at Manchester airport... nothing of the sort. Return from holiday to be met with continual excuses. Finally returned to compound to collect our own car to find extra miles on car and worst of all stinking of smoke. Kids felt sick all the way home. Nobody to speak to as the actual staff have covid and these guys are just filling in....complete nonsense.... car still stinks the next day. Ring the number and male who states he's the owner apologises and tells me to get the car valeted and he will pay for it to be made right..... car valeted and guess what - of course he changes his mind. Total gang of cowboys. If you read this and still book with them, you deserve what's coming to you.

March 18, 2022
Unprompted review
Park and Go logo

Reply from Park and Go

Hi,

I'm sorry to hear you had this experience at Manchester Airport. Park and Go acts as an agent for online booking we don't actually park the cars ourselves. In this case your car was parked with Luxury Chauffeur Service Manchester. However in cases of complaint we can liaise with the car parks to get the matter resolved. If you would like to send the receipt for your valet directly to Park and Go via our contact form or email address we will take this up with the car park for you.

Many thanks

Park and Go

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Rated 5 out of 5 stars

A38 are Great

A38 were efficient courteous and very competitively priced. They were also very friendly. I have used them a few times and would highly recommend this service.

March 10, 2022
Unprompted review
Rated 5 out of 5 stars

A38 Parking Meet and Greet

A38 Parking Meet and Greet, fantastic service. They were there when they said they would be there, no waiting around. Polite, professional service, we will definitely use them again. Thank you Nic and Adam.

March 9, 2022
Unprompted review
Rated 5 out of 5 stars

Great service good price

Great service good price, nick was very helpful friendly straight to the point and arrived promptly to pick us up. We will definitely use again
Thanks
Tom

February 22, 2022
Unprompted review
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Rated 5 out of 5 stars

A38 meet and greet

Very good, reliable and professional. I will only use A38 meet & greet from Bristol Airport. Competitively priced and great service

January 9, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service at Bristol airport

Excellent service at Bristol airport.
Met promptly at 5.00am by Alfie who is a lovely chap who took the car , then helpfully returned 5 mins later after I realised I had left a very small but vital bag in it !

Very impressed with ease of service and reasonable cost. Will definitely use again… no more silver zone for us !!

December 30, 2021
Unprompted review
Rated 5 out of 5 stars

This is the first time I had used A38…

This is the first time I had used A38 parking and I was really pleased with the level of service and communication from them. I was running late and they were there to collect the car in a timely fashion. I look forward to using them again soon

December 8, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Phoned when 30 mins away then 5 mins away to drop off and was met at the stop and go carpark, next to terminal.. On return had text when landing and told to phone when collected luggage, car was there in the park and go car park in 5 mins.. Amazing service and would definetly use again..

December 2, 2021
Unprompted review
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Rated 5 out of 5 stars

First time using Park and go and it was…

First time using Park and go and it was very easy and stress free. The driver was already at the airport to collect our car on arrival and also Nick arrived just as we got to the car park on our return. Perfect timing for an easy transfer to go home. Faultless service. Highly recommended 👍🏻

November 12, 2021
Unprompted review

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