Park and Go Reviews 

5,289
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers had a great experience with this company. Customers frequently mention that the online booking platform is exceptionally smooth, quick, and remarkably easy to navigate from start to finish. People also deeply appreciate the helpful support team, noting that polite assistance is readily available whenever questions or booking amendments arise. However, some reviewers were not happy with frustratingly long wait times experienced during vehicle drop-offs or airport pick-ups after landing. A few other people also felt that communication during these unexpected delays could occasionally become dismissive, unprofessional, or difficult to resolve satisfactorily. Consumers note that waiting for prolonged periods without proper updates can negatively impact an otherwise straightforward journey.

What people talk about most

Service

Clients share ambiguous opinions on service, reflecting a wide variety of experiences. While many reviewers... See more

Booking process

People report positive experiences with booking process, highlighting that it is always quick,... See more

Staff

Reviewers highlight ambiguous aspects of staff, with experiences varying dramatically. Many customers praise... See more

Customer service

Customers consistently note positive experiences with customer service, praising the responsive, polite, and... See more

Location

Users describe ambiguous interactions with location, noting both convenient and confusing aspects. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Park and Go at Bristol Airport several times, and I've always been very happy with the service. This year I booked the car park for five days in April, but unfortunately, due to car probl... See more

Rated 5 out of 5 stars

used Sentinel parking in Leeds through Park and Go, superb customer service and very friendly people! Needed to change dates due to holidays rearrangement, and later on the car reg, park and Go respon... See more

Rated 5 out of 5 stars

They are an agent. They do not have any car parks and they do not operate them. I always use them to book as it is very easy.

Rated 5 out of 5 stars

Fantastic service. Very helpful staff who are exceptionally accommodating for changes that sometimes need to be made. Service is brilliant for ease of drop off and pick up. Cost is good... See more


Company details

  1. Parking Lot

Written by the company

Park and Go offer online booking for over 100 car parks at 23 Airports across the UK. For over 25 years we have been doing our best to bring you the most competitive prices for Airport Parking in the UK.


Contact info

3.8

Great

TrustScore 4 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.8

All reviews

(5,289)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Used A38 for the first time

Used A38 for the first time, and I look forward to being a loyal customer. Fantastic service from start to finish, including a 4am start! Will be using every time I fly from Bristol and will recommend to anyone without doubt.

September 23, 2021
Unprompted review
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Rated 5 out of 5 stars

Great service

We booked A38 meet and greet as they were competitively priced. We made the right choice very professional and welcoming . We had to ring half hour after dropping us off to pick us back up as we had to do a PCR test ( didn’t have to when we travelled in June) Long and short flew two days later and they honoured the booking and didn’t charge anymore we were very grateful . Highly recommend .Date of travel 5/09/21

September 19, 2021
Unprompted review
Rated 5 out of 5 stars

Have used park and go for years and…

Have used park and go for years and they have always been totally reliable. I was especially grateful for their understanding when my flight was diverted from Bristol to Cardiff and my pick up was delayed by three hours. Their no problem attitude was much appreciated. Would totally recommend their service.

September 15, 2021
Unprompted review
Rated 5 out of 5 stars

Great reliable service

Great reliable service. Have used many times over the years for meet and greet, very competative pricing and easy to book. Peace of mind our car is safe in their hands whilst away. Highly recomend.

September 13, 2021
Unprompted review
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Rated 5 out of 5 stars

This was so easy to book

This was so easy to book. Unfortunately my flight/holiday was cancelled. Contacted Park and Go Via email for a refund, they was very quick to respond and got my refund within two days. I would advise to take advantage of the cancellation waiver.

July 1, 2021
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Rated 3 out of 5 stars

Be wary

I parked my car through this company initially for 1 months starting December 2020. Check-in was smooth and professional. For reasons out of our control we weren't able to get back into the UK as planned. Parkandgo kindly extended for the same price.

Then the following month I began to get text messages from persons unknown asking me to transfer payment to their unmarked Metro account. The amount was about 5x the rate I'd been paying. They wouldn't give me an invoice, only their company name of IZA786 Ltd.

This may be legitimate and representative of the deal between parkandgo and their suppliers, but it could also be a scam. Either way I would of expected some contact from the company themselves. I also don't actually know where my car is parked at the moment.

April 20, 2021
Unprompted review
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