Park Holidays UK Reviews 

I love this site. I love the accommodation. I love the staff. I love the facilities. Even when I had a complaint they dealt with it impeccably. I was even called before my next holiday to discuss how they could ensure the things I'd complained about didn't happen again. If you want full on holiday park experience then you can have that (in season). If you want a quiet escape in beautiful countryside you've definitely got that. I have been coming here many years and it has been pretty much perfect every time. Thank you!!

Had a lovely time staff very helpful and site very clean and tidy upkept very well

Recently spent two weeks at Stowford farm meadows 1st since 25 years ago
Caravan was excellent but unfortunately we visited during the storms in late october
Site staff were amazing and there is no road noise especially as the entrance drive is 3/4 miles long
Beautiful countryside location and supermarket only ten minutes away
Central for surfing at woolacombe, Saunton, croyde and puttsborough although sea a bit rough during storm
Facilities are be upgraded so some building work going on but didnt affect our holiday
Enjoyed it so much we purchased our own holiday home

Been on holiday with Park Holidays numerous times & never been disappointed. However booked a last minute weekend break through BreakFree Holidays & what a “shambles” But a big shout out to Kimberley on Glendale reception who managed to sort us out.

We booked for October half term, so always knew poor weather could be a risk, however despite the storms the accomodation was really clean, neat and very warm. The spaces felt private, and there was plenty to keep us all busy in the clubhouse. It was the first holiday for our dog, and he loved it, so will look to book again!
We can recommend the local takeaways, and very convenient for the local supermarket too.

We had a great week in October. Staying in a 3 bed dog friendly caravan. On arrival we were welcomed by friendly staff.

Really good accommodation
Resort was clean
Entertainment for children was engaging and suitable
Pool area was clean, maybe showers could be warmer!!

I have been booking caravan holidays with Park Holidays for many years now, all have been at the Broadland Sands site. Never have I been disappointed at the service received from this company or indeed with the quality of the park and the standard of caravans. My latest booking was undertaken on-line for two 3 bed caravans for 2027, the on-line booking is simple and if you so choose telephone booking is also straightforward.

Trouble-free booking process, assisted by the ever-helpful Julie.

This is my second visit to Dymchurch.
Very busy at check in. Long queue. Partner arrived before me and had to go to wait in bar for over an hour as the caravan wasn't ready. I have been on lots of Park holidays and Gold caravans should really be 3pm check in. Situation was improved immensely by the lovely and welcoming reception staff member.
Caravan was tired and a little dirty. Stains on sofa. Bed was comfy. I appreciate that end of season but standards should be set whether at beginning or end of season.
Plenty of parking by caravan
Excellent location. Only 2 mins walk from facilities. Entertainment was great with halloween themed activities for all ages. Bingo too expensive. Didn't use the pool.
Entertainment facilities good. Clean apart from toilets on occasion were a little dirty in the evening. Ents staff work hard. Bar drinks too expensive. Nearly £15 for soft drinks for the four teenagers away with us.
Good location for visiting Folkstone and surrounding area.

Overall a good family weekend for Halloween fun!

We arrived at the Polperro site and the reception staff were friendly and helpful. Unfortunately we had booked a chalet which turned out to be very tired old building with wood frame windows which didn't shut in the bedroom and kitchen. The heating also was quite useless. But we told reception we were not happy about it and they were truly brilliant and moved us into a gold caravan which was lovely. Both Jenna and Cheryl were both very good at handling a complaint and also gave us a bottle of wine to apologise. So in summary not a good start but a great solution provided with a smile. Lovely site and great swimming pool.

We had a lovely relaxing weeks break in October at Lakeside, Chichester.

The entertainment was excellent, Liam, Emma & Grace put on a fabulous show each night. Their voices & harmonies were amazing, it was very well choreographed & extremely professional.

All the bar staff were extremely friendly, welcoming & nothing was too much trouble.

The cleanliness of the caravan was exceptional Rachel who had cleaned, tidied & hoovered had been very thorough & made it very welcoming. Jayne the supervisor was extremely friendly, professional & nothing was too much trouble.

The pool attendants/lifeguards were very welcoming & friendly.

Tuilli & James on reception were so friendly, welcoming & professional their Customer Service was exceptional.

We so enjoyed our stay we have booked a holiday in March & August.

Thank you everyone at Lakeside you made our holiday experience amazing.

I booked online at the beginning of the year it was very easy and was given updates leading up to the holiday
We stayed for four nights at Carlton mere in a gold caravan with decking, it was very good value considering it was half term
The van had everything we needed, the beds were comfortable there was a good amount of living space and two toilets
We were very close to reception, the clubhouse and indoor pool, and had designated parking for two cars,
We had booked early check-in which was great for an extra £20,
the reception staff were very helpful and knowledgeable
The children loved the entertainment in the club house the entertainment team were brilliant at getting them involved
We didn’t eat in the restaurant but the menu looked very nice with plenty of choice
My only gripe would be that the pool was very cold
The site is in a great location with a lovely lake in the centre
We have booked for next year as we thoroughly enjoyed our stay

We have just returned from spending a long weekend away at Stowford farm meadows. The park was very clean and tidy and had some great amenities. We enjoyed a lovely lunch in the Stable bar and it was great that this area, along with most other areas, were dog friendly. The park has lovely safe dog walking areas. All the staff we encountered were extremely friendly and helpful. We stayed in a lodge which met our expectations. It was very clean and had all the amenities we could wish for. We stayed in 24 Colam Green and the view was beautiful. We had a small issue with the heating but this was sorted quickly. The only negatives were the tv channels were limited to 2 channels due to no signal and the lack of waste bins on the site. We would have loved to have booked another stay next year but on looking it would appear that there are no dog friendly lodges available to book which is a real shame.

The lodge was lovely, very clean, well furnished and very roomy. A superb no complaints at all, we all had a lovely holiday, even the dog! Site was great, my family used the pool and really enjoyed it. Definitely will be back next year!

All the stuff at broadland sands, coastal road, Lowestoft are have friendly and kind, Entertainment was amazing 👏 and the bingo is funny to have time to yourself plus children have lots to do around the club house and Grounds but the only thing I don't like is the prices of the food and alcohol

Our accommodation was clean and fresh the staff were friendly and helpful the park
Was clean and views stunning we had an amazing time and have already booked to
Go back

We arrived for a weekend trip on Friday 3rd October. We stayed in a Mould oops! sorry Gold caravan. As we walked through the open door there was a terrible mouldy sweaty type smell. Not sure what it was! My daughter found a half eaten biscuit under the bed which I think shows this caravan (no 138) had not been cleaned properly. Anyway opened all the windows, sprayed air freshener which the cleaning lady kindly gave us. This did help to conceal the smell. Ok accepted this, probably should have complained at this point but thought well just get on with it! The worst was yet to come. My daughter woke up in the night to tell my wife she had been bitten several times. She took pictures of several BED BUGS in the bed.She took all the clothes she had on and put them in a carrier bag and left it outside.She shut the bedroom door to isolate the problem and had a shower.Stayed awake all night.First thing in the morning we packed and left the caravan, went to reception to advise them of what had happened. The receptionist said if it was bed bugs we would have to leave straight away and head home. Nice!The receptionist sent two people to check the caravan. After checking the lady cleaner said it wasn't bed bugs,I showed her the pictures my daughter had taken, she didn't seem interested and insisted bed bugs were not red. She'd been on a course apparently! The internet states they are red if they have gorged on blood all night! I said so if they are not bed bugs we won't have to go home and we can be moved to another caravan then? We were told by this lady and her sidekick who offered his hand in friendship.Not quite sure why! and then confirmed also by the receptionist we would have to still go home with a refund, even though they were adamant these were not bed begs.Unbelievable logic!
anyway we went home with the young children in our party crying, my daughter full of bites and us feeling like lepers! I can accept that things can go wrong but the staff attitude was so callous.They offered no apology, gave no advice as to what we should do with our baggage when we got home.Thankfully one of our party had been on a proper course and told us to clean everything on a hot wash at home and tumble dry bringing clothes in bit by bit from the car. Their attitude was really condescending and couldn't wait to get rid of us taking their bed bugs with us! I wonder if they would like them back! lol. Anyway, the receptionist advised the refund had been raised and we would receive it within 10 days.After 10 days we still hadn't received the refund. Rang the camp and got the same receptionist who insisted it was showing on her records as a refund and we needed to wait a few more days.Still didn't arrive after a few more days.Called again this time thankfully got through to the contact centre who told me no refund had been raised!! In fact we were told the camp are supposed to advise the contact centre of the bed bugs, and the reason for the refund. I wonder why they didn't? Perhaps hiding something! Ha ha. We finally received the refund, but our request for compensation for my daughters nightwear and Hoodie, our wasted petrol, and massive washing bill and massive disappointment has been ignored!What's annoying is none of this is our fault but we have be made to suffer.Terrible way to treat their customers. Anyway beware this camp, especially caravan 138 which I hope has now been fumigated! Also allegedly, as I did not see it myself but someone saw a mouse run across the restaurant to hide behind a fridge behind the bar. Happy days!! Be nice to receive a letter of apology and perhaps some compo , but can't see that happening with this tinpot company.Oh dear, whatever happened to good ol customer service!

Currently staying at Carlton Mears and decided to book for 2027 whilst taking advantage of the 15% discount offers for booking in person whilst staying at a Park Holiday resort.
The young lady who arranged my booking was friendly and professional and a credit to the company.

Nice, clean park. Caravan clean and tidy only issues was door mat iside was wet and dirty so once stepped on made dirty footprints over the caravan and double duvets on single beds and duvet covers only a single size. Huge shout out to Blonde lady in pub/ food area. She worked all day saturday and was there again on Sunday and Monday mornings!