Ordered 2 different changing robes which were great value for money and Passenger offer the larger sizes which is great for me. Returned one as it didn’t quite fit but the returns process was very eas... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My first purchase from Passenger and wont be my last. The product was EXACTLY as advertised. Zero disappointment upon receiving in the mail (in the recyclable packaging - bonus points!). The sizing w... See more
Company replied
Quick delivery. Really excellent quality garments - men's shorts, men's wicking top & women's shirt - all well made, nicely cut and fit well. Hubby very pleased with his items - the shorts have become... See more
Company replied
Great online service and quick delivery, sadly one of the items purchased didnt fit but the returns experience was easy and quick. Can fault anything and will definitely purchase again. Plus great q... See more
Company replied
Company details
- Clothing Store
- Men's Clothing Store
- Outdoor Clothing and Equipment Shop
- Outerwear Store
- Women's Clothing Store
About Passenger
Written by the company
Passenger is a responsible outdoor clothing and gear brand rooted in nature, connection, and wellbeing. Our purpose is to inspire meaningful escapism, enabling more people to spend more time pursuing their passions.
High-quality, stylish, and built to perform, our products blend function and responsibility, leaving a smaller footprint. Everything you need, nothing you don’t. For every order, we plant a tree.
Shop mens
Shop Womens
Responsibility
Contact us
Passenger
Written by the company
- Two million trees planted and counting...
- We know that by inspiring people to spend more time outdoors and offering a product that enables them to do that easily, people will fall in love with the outdoors. And in turn will want to protect the places where they play, look after them and advocate for them. This is why our Plant & Protect programme is so important to us. For every order, we plant a tree, and continue to protect acres and acres of rainforest in partnership with two amazing conservation charities, Trees for the Future and Rainforest Trust.
Contact info
Passenger, Hampshire, United Kingdom
- hello@passenger-clothing.com
- passenger-clothing.com
4.6
Excellent
51K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great fleece and fast delivery .
June 24, 2026
Great quality clothing
Great quality clothing. Prompt delivery. Will definitely be a returning customer
June 24, 2026
First (but not last!) purchase from Passenger…
It was my first purchase from Passenger brand and I am in love. Truly. The quality of clothes and how nice they fit to my body. Amazing. Shipment from another country was organized very well. Thank you. I am sure here begins my journey with this amazing brand:)
June 24, 2026
Well designed and quality products
Well designed and quality products. Arrived very quickly and easy no fuss returns if something wasn’t quite right for me.
June 24, 2026
Great quality
Great quality, helpful staff. A little bit pricey, but I guess you get what you pay for.
June 24, 2026
Excellent company
Very smooth ordering and delivery process, quick and efficient. Great quality company with strong ethics and sustainable practices.
June 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
TERRIBLE customer service
Lovely items that are great quality, but the customer service is terrible.
I ordered 8-10 pairs of shorts, two items missing on the delivery (they use papar bags, which in the instance wasn't sealer properly - inner plastice bag stuck to sticky strip).
I contact customer services straight away, who did reply...but a week on and numeorus emails chasing, NOTHING!). All other items returned and even the refund for that is slow.
Currently £100 out of pocket!
June 29, 2026
Unprompted review
Reply from Passenger
Hello Inga,
thank you for taking the time to leave this feedback, and I'm really sorry to hear about your experience — this isn't the standard of service we aim to deliver, and I completely understand your frustration with the missing items, slow refund, and lack of response to your follow-ups.
I'd like to get this resolved for you as a priority. Could you please email us at hello@passenger-clothing.com with your order number, and we'll make sure your query is picked up straight away and dealt with properly this time.
Thanks again for your patience, and we're glad you're happy with the quality of the items — we just need to make this right on the service side.
Heidi - Passenger Team
Will order from them again
Ordering was easy, some items were too big for me but the return process was quick and painless. I liked the companies ethos and the clothes were good.
June 24, 2026
I received a wrong size in order…
I received a wrong size in order #3141058 and had to reorder the item under #3151708 (where it was suddenly more expensive). I sent two emails asking for help and a goodwill solution regarding the price difference and return costs, including a photo of the wrong item, but received zero response. I have officially registered the return and sent the incorrect first items back to you today via Hermes. Very disappointing service for such nice clothes.
June 24, 2026
Reply from Passenger
Hello Carola
Thank you for taking the time to leave us your review, we really appreciate your feedback.
We are sorry to hear that you received the incorrect size items in your order and that your emails were not responded to.
A member of the team will be in touch via email, please reply directly to the email so that we can get this resolved for you.
I sincerely apologise for any inconvenience this may have caused.
Regards,
Passenger Team
Always great.
Have bought from this company before. Great quality products and great service.
June 24, 2026
Speedy delivery and great…
Speedy delivery and great communication. Awesome quality probably fits a little larger.
June 23, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.