Ordered 2 different changing robes which were great value for money and Passenger offer the larger sizes which is great for me. Returned one as it didn’t quite fit but the returns process was very eas... See more
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Review summary
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What people talk about most
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My first purchase from Passenger and wont be my last. The product was EXACTLY as advertised. Zero disappointment upon receiving in the mail (in the recyclable packaging - bonus points!). The sizing w... See more
Company replied
Quick delivery. Really excellent quality garments - men's shorts, men's wicking top & women's shirt - all well made, nicely cut and fit well. Hubby very pleased with his items - the shorts have become... See more
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Great online service and quick delivery, sadly one of the items purchased didnt fit but the returns experience was easy and quick. Can fault anything and will definitely purchase again. Plus great q... See more
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Company details
- Clothing Store
- Men's Clothing Store
- Outdoor Clothing and Equipment Shop
- Outerwear Store
- Women's Clothing Store
About Passenger
Written by the company
Passenger is a responsible outdoor clothing and gear brand rooted in nature, connection, and wellbeing. Our purpose is to inspire meaningful escapism, enabling more people to spend more time pursuing their passions.
High-quality, stylish, and built to perform, our products blend function and responsibility, leaving a smaller footprint. Everything you need, nothing you don’t. For every order, we plant a tree.
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Responsibility
Contact us
Passenger
Written by the company
- Two million trees planted and counting...
- We know that by inspiring people to spend more time outdoors and offering a product that enables them to do that easily, people will fall in love with the outdoors. And in turn will want to protect the places where they play, look after them and advocate for them. This is why our Plant & Protect programme is so important to us. For every order, we plant a tree, and continue to protect acres and acres of rainforest in partnership with two amazing conservation charities, Trees for the Future and Rainforest Trust.
Contact info
Passenger, Hampshire, United Kingdom
- hello@passenger-clothing.com
- passenger-clothing.com
4.6
Excellent
51K reviews
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I received a wrong size in order…
I received a wrong size in order #3141058 and had to reorder the item under #3151708 (where it was suddenly more expensive). I sent two emails asking for help and a goodwill solution regarding the price difference and return costs, including a photo of the wrong item, but received zero response. I have officially registered the return and sent the incorrect first items back to you today via Hermes. Very disappointing service for such nice clothes.
June 24, 2026
Reply from Passenger
Hello Carola
Thank you for taking the time to leave us your review, we really appreciate your feedback.
We are sorry to hear that you received the incorrect size items in your order and that your emails were not responded to.
A member of the team will be in touch via email, please reply directly to the email so that we can get this resolved for you.
I sincerely apologise for any inconvenience this may have caused.
Regards,
Passenger Team
Always great.
Have bought from this company before. Great quality products and great service.
June 24, 2026
Speedy delivery and great…
Speedy delivery and great communication. Awesome quality probably fits a little larger.
June 23, 2026
Reply from Passenger
Hello Thibault
Thank you for taking the time to leave us your review, we really appreciate your feedback.
We are sorry to hear that you found the sizes to be too large and that you had to return most of the items you ordered.
I sincerely apologise for any inconvenience this may have caused.
Regards,
Gemma - Passenger Team
I have yet to use the item purchased…
I have yet to use the item purchased but the shipping process was great.
June 24, 2026
Fast delivery & good quality products
June 24, 2026
Product as described
Product as described, very pleased.
Arrived a little bit late as Royal Mail took it somewhere else but they did tell us!
Excellent company, positive ethics.
June 24, 2026
Perfect for outdoors
Easy to order, was delivered on time. Top is fabulous, the colours are perfect. The fit is a little snug, but I do like my clothes to be roomy. But it is comfy, not really had a chance to wear it yet, due to the very hot weather at present. But I can see me taking this on all my future holidays.
June 23, 2026
Great experience
Items came well within time advised and were all quality and exactly what I ordered.
June 24, 2026
Always very happy with both the…
Always very happy with both the products and service of Passenger
June 23, 2026
Reply from Passenger
Hello Kirstie,
Thanks for taking the time to leave us a review. We are glad to hear you love your new Passenger gear!
Thanks again,
Heidi - Passenger Team
Reply from Passenger
Hello,
Thanks for reaching out! We are glad to hear you love your new changing robe.
Thanks again for your lovely review.
Heidi - Passenger Team
A very happy customer!
My first purchase from Passenger and wont be my last. The product was EXACTLY as advertised. Zero disappointment upon receiving in the mail (in the recyclable packaging - bonus points!). The sizing was perfect after basing it on the size I matched to in the size guide. Postage took a little over a week to Australia which I think is great too.
June 24, 2026
Reply from Passenger
Hi there,
Thank you so much for this brilliant review — it's made our day! We're thrilled the sizing worked out perfectly using our size guide, and that the product lived up to expectations right out of the box.
It's also great to hear the eco-friendly packaging didn't go unnoticed — every little bit helps, and we're glad it's appreciated. Thanks too for the patience with postage to Australia; getting orders to you as quickly as possible is always the goal.
Welcome to the Passenger family — we can't wait for you to shop with us again!
Thanks again,
The Passenger Team
Excellent fast delivery.
Excellent fast delivery.
Great fit trousers.
Delighted to be able to buy more of the same at sale prices
June 24, 2026
Reply from Passenger
Hello Sue,
Thanks for taking the time to leave your review, we really appreciate your feedback.
We are pleased to hear that you experienced fast delivery and that the trousers offer an excellent fit. It is great to know you were able to secure more of your favourite items at our sale prices.
Thanks again,
Jess
Passenger Team
Reply from Passenger
Hello gareth,
Thanks for taking the time to leave your review, we really appreciate your feedback.
We are pleased to hear that we have met your expectations across the board, from our product quality and varied selection to our fast, accurate delivery.
Thanks again,
Jess
Passenger Team
Great back pack bought for on board…
Great back pack bought for on board luggage. Love the colours really vibrant.
Fast delivery.
June 23, 2026
Reply from Passenger
Hello Fiona,
Thanks for taking the time to leave your review, we really appreciate your feedback.
We are pleased to hear that the backpack meets your needs for onboard luggage and that you are enjoying the vibrant colours.
Thanks again,
Jess
Passenger Team
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