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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being outstanding, quick, and genuinely helpful, often exceeding expectations. People find the software easy to use, with a simple interface that controls powerful tools, making complex tasks manageable and efficient. Many users highlight the effectiveness of the products in solving various issues, from password recovery to file management, and appreciate the fast and reliable results. Conversely, a small portion of people felt dissatisfied with the product's performance, reporting that it failed to deliver promised results or crack passwords as expected. Some customers also noted issues with unrequested subscriptions or difficulties with license transfers, and a few mentioned unhelpful support or concerns about automatic renewals.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the products, highlighting their... See more

Customer service

Clients share positive opinions on customer service, with many praising the prompt, friendly, and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the software's ease of use and... See more

Service

Consumers find service to be positive, with many praising the excellent customer service as responsive, fast,... See more

Technology

Customers had ambiguous experiences with technology. While some reviewers praised the software as intuitive,... See more

Based on these reviews

Rated 5 out of 5 stars

I needed to remove Google Lock from my Android phones in order to give them to my grandkids. I attempted many solutions before landing on PassFab Android Unlock. I purchased the software and my attemp... See more

Rated 5 out of 5 stars

I can't say enough wonderful things about PassFab! From the moment I reached out, their customer service team was absolutely outstanding—courteous, patient, and genuinely eager to help with every sin... See more

Rated 5 out of 5 stars

I chose this software after trying several others and was pleased to find that it did everything I wanted and worked very well. There are many great videos and tutorials out to help give examples on... See more

Rated 5 out of 5 stars

PassFab's software is great to use; a simple interface that controls powerful tools. But what prompted me to write this review is their customer support. When I had an issue with my computer, their su... See more


Company details

  1. Software Vendor

Written by the company

Found in 2010, PassFab, a leading password recovery tool provider, developed a series of professional computer solution for Windows, iPhone, Office, PDF, ZIP, RAR, etc. We are committed to making our customers' lives easier with efficient and user-friendly tools for resolving any kind of password-related problems. For the past 10 years, we have achieved millions of users' trust through our excellent services and are striving hard to get better.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Customer Service That Goes Above and Beyond!

I can't say enough wonderful things about PassFab! From the moment I reached out, their customer service team was absolutely outstanding—courteous, patient, and genuinely eager to help with every single question I had. They didn't just meet my expectations; they completely exceeded them, going above and beyond to ensure all my needs were met and then some.
It's rare to find a company that truly values its customers the way PassFab does. Their dedication, professionalism, and willingness to go the extra mile have earned my complete trust and loyalty. PassFab is the only software company I'll spend my money with from now on. If you're looking for a team that actually cares about your success, look no further. Highly, highly recommend!

February 6, 2026
Unprompted review
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Rated 1 out of 5 stars

Total Scam – Doesn’t Work and Refuses Refunds

Do not waste your money on PassFab FixUWin. It is a complete fraud. I purchased the software to fix a Windows issue, and it failed to do anything it promised.

More importantly, be extremely careful with your billing: they try to set up automated recurring payments on your card without clear consent. Even though the product doesn't work, their "30-day money-back guarantee" is a lie. They will ignore your refund requests or give you endless excuses to keep your money. This is a predatory company. Stay away!

January 12, 2026
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.We regret the inconvenience caused to you.

Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.

We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.

Your sincerely,
Passfab Support Team

Rated 1 out of 5 stars

PassFab for ZIP - Product Failed, Support Refused Refund

The software does not work.
It completely failed to unlock the ZIP/RAR file.

Refund was refused.
Instead, they demanded my private personal file
or forced me to accept another product.

This is not how legitimate software companies operate.
Buyers should be very careful.

Liars, stalling tactic. Payment hasn't come. I wrote several times, and they want me to write again and again. Comedians. 14.02.2026

November 30, 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Customer satisfaction is the ultimate goal at PassFab.

We do follow 30 days money back policy. Our prime motive is to assist the customers to solve their current issue.
We would help you to solve the problem. please contact to our support team.
Please accept our apologies and feel free to reply.

Regards,
PassFab Support Team

Rated 5 out of 5 stars

Great software

Great software, I couldn't remember a password I was using for an old excel file. This thing broke it open pretty quickly.

January 12, 2026
Unprompted review
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Rated 1 out of 5 stars

I'm very upset

I'm very upset. I was looking up infovon how to unsubscribe. Accidentaly I pressed on a product. I was not signado in the acount but somehow the product was added as a purchase! This is totally unfair. And it's been so hard to get to unsubscribe! Do not recomiendo them!

January 28, 2026
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.We regret the inconvenience caused to you.

Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.

We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.

Your sincerely,
Passfab Support Team

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Rated 5 out of 5 stars

Works perfectly and simple to use

We purchased this software in 2025 after researching a number of tools for getting back into a windows system that had been hacked. The software worked exactly as expected, it was simple to create the boot drive and we were back into our system within minutes. I highly rate this software and would recommend to anyone.

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

Fake reviews doesn’t live up to expectations

Reviews are fake definitely don’t live up to expectations by any means and will not honor advertised refunds do not buy

January 2, 2026
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.We regret the inconvenience caused to you.

Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.

We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.

Your sincerely,
Passfab Support Team

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Rated 1 out of 5 stars

Dishonest

Dishonest
I purchased the monthly version of PassFab for Excel to crack the password of an Excel file that had one set. Little did I know that they gave me a free trial of PDNob that turned into a paid version after 7 days. I did not ask for the free trial. I did not use the PDNob product at all.
If it is a free trial, it should be free - not morph into a paid version after 7 days. It should be opt in, not opt out when using underhand ways of offering a free trial like this.
PS - PassFAb for Excel worked great.

January 5, 2026
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.We regret the inconvenience caused to you.
Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.
We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.

Your sincerely,
Passfab Support Team

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Rated 5 out of 5 stars

I needed to remove Google Lock from my…

I needed to remove Google Lock from my Android phones in order to give them to my grandkids. I attempted many solutions before landing on PassFab Android Unlock. I purchased the software and my attempt failed. I contacted their support and I got a reply giving me more details about how to succeed. Support is outstanding and quick! The software worked!

January 5, 2026
Unprompted review
Rated 1 out of 5 stars

The answer didn't solve the problem.

December 31, 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.We regret the inconvenience caused to you.

Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.

We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.

Your sincerely,
Passfab Support Team

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