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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being outstanding, quick, and genuinely helpful, often exceeding expectations. People find the software easy to use, with a simple interface that controls powerful tools, making complex tasks manageable and efficient. Many users highlight the effectiveness of the products in solving various issues, from password recovery to file management, and appreciate the fast and reliable results. Conversely, a small portion of people felt dissatisfied with the product's performance, reporting that it failed to deliver promised results or crack passwords as expected. Some customers also noted issues with unrequested subscriptions or difficulties with license transfers, and a few mentioned unhelpful support or concerns about automatic renewals.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the products, highlighting their... See more

Customer service

Clients share positive opinions on customer service, with many praising the prompt, friendly, and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the software's ease of use and... See more

Service

Consumers find service to be positive, with many praising the excellent customer service as responsive, fast,... See more

Technology

Customers had ambiguous experiences with technology. While some reviewers praised the software as intuitive,... See more

Based on these reviews

Rated 5 out of 5 stars

I needed to remove Google Lock from my Android phones in order to give them to my grandkids. I attempted many solutions before landing on PassFab Android Unlock. I purchased the software and my attemp... See more

Rated 5 out of 5 stars

I can't say enough wonderful things about PassFab! From the moment I reached out, their customer service team was absolutely outstanding—courteous, patient, and genuinely eager to help with every sin... See more

Rated 5 out of 5 stars

I chose this software after trying several others and was pleased to find that it did everything I wanted and worked very well. There are many great videos and tutorials out to help give examples on... See more

Rated 5 out of 5 stars

PassFab's software is great to use; a simple interface that controls powerful tools. But what prompted me to write this review is their customer support. When I had an issue with my computer, their su... See more


Company details

  1. Software Vendor

Written by the company

Found in 2010, PassFab, a leading password recovery tool provider, developed a series of professional computer solution for Windows, iPhone, Office, PDF, ZIP, RAR, etc. We are committed to making our customers' lives easier with efficient and user-friendly tools for resolving any kind of password-related problems. For the past 10 years, we have achieved millions of users' trust through our excellent services and are striving hard to get better.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding Customer Support

The customer service is absolutely outstanding. Currently most online services have put up AI Chat for your interface to support. It's a way for them to not deal with you. At PassFab just create a ticket and someone real who can actually solve your issues will respond promptly. Great work PassFab support. For example, I rebuilt my computer and therefore my lifetime license stopped working. I created a ticket and they set me up and allowed my one more computer assignment.

December 28, 2025
Unprompted review
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Rated 2 out of 5 stars

Hi this is not cool!

Hi
I want to unsubscribe from the software!
Account.mycommerce.com is down in several days.
Is this on purpose so you can withdraw money every month? Otherwise I have to get a new credit card so you don't steal money every month!

December 18, 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software. We regret the inconvenience caused to you.

If you would like to cancel the auto-subscription, can you please open a support ticket here: https://support.passfab.com/#/
So that we can contact you as soon as possible. We are committed to providing you with the best service at all times.

Your sincerely,
Passfab Support Team

Rated 5 out of 5 stars

I developed a program for maritime…

I developed a program for maritime shipping. They have to send a lot of documents before they can enter the port. Many documents are then secured and can't be accessed. But thanks to PassFab, I can do this and enter the documents into the system so the ships can use them. I highly recommend this.

December 11, 2025
Unprompted review
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Rated 5 out of 5 stars

awesome software

this is the first software that ive used that does exactly what it sussposed to do with no hidden fees and amazing customer service . i highly recommend Passfab as a go to for sure.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended Tool

Pass Fabb has truly impressed me. The software is intuitive, fast, and delivers reliable results. I especially appreciate the user-friendly interface and the well-structured features that make even complex tasks easy to handle.
The customer support is also excellent—professional, responsive, and very helpful.
I can highly recommend Pass Fabb to anyone looking for a powerful yet easy-to-use software solution. Great job to the entire development team!

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

It is a clever scam !!!

The software cannot reset any account password in Windows 11.

But when you succeed in resetting it/them by means of a third-party software, which actually works and give this information to the PassFab support, they will not refund you the monthly subscription, because according to their refund policy:

If the customer uses an alternative way to solve the problem, usually we cannot refund. Their refund principle is to refund product quality problems that have no solution !!! :-)

So they do not refund if their product cannot solve the problem—they always keep the first monthly subscription—a clever scam indeed.

It seems the only way of getting your money back is to conceal that you managed to reset the passwords by another tool.

September 10, 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Customer satisfaction is the ultimate goal at PassFab.

We do follow 30 days money back policy. Our prime motive is to assist the customers to solve their current issue.
We would help you to solve the problem. please contact to our support team.
Please accept our apologies and feel free to reply.

Regards,
PassFab Support Team

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Rated 5 out of 5 stars

The PassFab 4 Word does what I needed…

The PassFab 4 Word does what I needed it to do, and the process was easier and more straighforward than competitors. Customer Servcice was excellent: responsive, fast and effective.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Passfab Experience

I chose this software after trying several others and was pleased to find that it did everything I wanted and worked very well. There are many great videos and tutorials out to help give examples on how to use. I highly recommend Passfab 4Winkey to solve password problems.

November 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Delivering exceptional customer service…

Delivering exceptional customer service is paramount for cultivating robust client relationships. Timely responses to inquiries and concerns exemplify a dedication to customer satisfaction. This proactive engagement cultivates trust and underscores the value placed on their needs. Moreover, streamlined communication guarantees a positive experience for all stakeholders. Ultimately, this methodology significantly contributes to the overarching success and reputation of any enterprise.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Pass Fab Delivers

Pass Fab delivers on what its app claims to do and also comes with many helpful tutorials on YouTube. These tutorials are more than useful; you can actually follow along step by step with clear directions and visual help.

November 13, 2025
Unprompted review

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