Pass Functional Skills Reviews 830

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and kindness, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and the product is consistently found to be helpful and well-structured. However, some customers also noted issues with the service not being available as agreed, leading to an inability to access course content or exams. A few other people also felt that the company did not take responsibility for these problems, and some experienced difficulties with technical setups for exams.

What people talk about most

User experience

Users describe positive interactions with the user experience. Many customers found the process smooth and... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Service

Clients share positive opinions on service. Many reviewers praise the helpfulness and efficiency of the... See more

Product

Reviewers highlight positive aspects of the product, particularly the helpfulness of the revision materials... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The format was good for my son’s learning. Small bite size chunks of info, with helpful revision and test learning. Great to have mocks and passed papers to help. Customer services have been brilliant... See more

Company replied

Rated 5 out of 5 stars

The exam went well for me. I am happy with how I performed and I feel confident about my answers. I would like to thank all the revision guides that were available, as they really helped me prepare an... See more

Company replied

Rated 5 out of 5 stars

I was hesitant to use this company is it was expensive, I used other companies and they were frauds and didn’t know this until I did my test and got a lower mark than I knew I got.I decided to bit th... See more

Company replied

Rated 5 out of 5 stars

I bought an English Functional Skills course and it was really helpful for my study. The course has lots of useful videos and practice tests. You can also see your progress, which gives you co... See more

Company replied


Company details

  1. Career and Education Provider
  2. Distance Learning Center

Written by the company

Pass Functional Skills is the leading provider of functional skills qualifications, supporting thousands of learners every week with their revision and exam preparation. As an Ofqual regulated exam centre our qualifications are accepted nationwide by employers, apprenticeship providers and Universities. Our market leading course improves pass rates with the vast majority of learners passing first time. Whether you need your maths and English functional skills, we are here to help every step of the way. Pass Functional Skills is powered by Pass, the AI-powered maths and English edtech platform for learners and educators.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

830 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Amazing experience

I had an amazing experience with this provider while working toward my Functional Skills. They were incredibly helpful whenever I had questions, and the revision lessons on the portal are excellent—very easy to follow and thorough. Thanks to their support, I’ve now passed and have been accepted onto my Veterinary Nursing course! I couldn’t recommend them enough to anyone looking to progress in their career.

May 5, 2026
Unprompted review
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Reply from Pass Functional Skills

Hi Nathan,

Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience with us while working towards your Functional Skills qualification.

It’s great to know that you found the revision lessons on the portal easy to follow and helpful, and that our team was able to support you whenever you had questions. Huge congratulations on passing your Functional Skills and being accepted onto your Veterinary Nursing course, that’s an amazing achievement!

We really appreciate your recommendation and wish you the very best with your future studies and career.

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Rated 5 out of 5 stars

Best experience of learning.

The format was good for my son’s learning. Small bite size chunks of info, with helpful revision and test learning. Great to have mocks and passed papers to help. Customer services have been brilliant. Easy pay instalments for the overall cost of the course and exam, which had definitely helped me to budget , and still provide my son with this opportunity to gain recognised qualifications.

April 30, 2026
Unprompted review
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Reply from Pass Functional Skills

Hi Jane,

Thank you for your wonderful feedback!

We’re so pleased to hear that the bite-size format, revision materials, and mock exams worked well for your son’s learning. It’s great that our customer service and flexible payment options made the process easier for you.

We’re thrilled to have helped provide this opportunity for your son to gain recognized qualifications, and we appreciate your recommendation.

Wishing your son all the best for the future!

Rated 5 out of 5 stars

I bought English functional skills…

I bought an English Functional Skills course and it was really helpful for my study.
The course has lots of useful videos and practice tests.
You can also see your progress, which gives you confidence.
With this course, I could understand how I was doing because it shows your results clearly and helps you practise the skills you need.

January 31, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your review Sara! We’re so glad to hear that the English Functional Skills course was helpful for your study. It's great that the videos, practice tests, and progress tracking gave you the confidence you needed. We're happy to know that you found the results clear and that it helped you focus on the skills you needed to improve.

Best of luck moving forward, and thank you for choosing us!

Rated 5 out of 5 stars

Great information to pick your option and very helpful.

I have been talking to Jacob over the last few days and he has helped massively with what option is best for me. I feel confident to do my functional skills level 2 now and can contact if I need any help or questions.

April 29, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback Samantha!

We’re so glad to hear that Jacob was able to help guide you through the options and that you now feel confident about moving forward with your Level 2 Functional Skills. It’s great to know that you feel supported and know where to reach out if you have any questions along the way.

Best of luck with your studies, and don’t hesitate to contact us if you need any assistance!

Rated 3 out of 5 stars

Exam Board Trouble

I used Pass Functional Skills for my maths as I wanted to bump up my GCSE grade for an apprenticeship.

Positives:
-Thought the price I received was fair when comparing it to other companies. They were doing a deal where you get the course, exam, and a free resit for £376, which was reasonable considering other companies I looked at were charging over £500 for the course alone.

-The course portal itself I thought was excellent. The UI was easy to navigate. The course slides and explanation videos were easy to follow along and take in. The mock papers make for great practice and preparation for the real exam. Also, all the statistics are handy to let you know how you're progressing, and so you know when you're 'exam ready'.

Negatives:
-Unfortunately, there's a big negative. Pass Functional Skills uses TQUK as a recommended exam board, and I had an awful experience with them.

I took my exam with TQUK *twice* and both attempts were voided. The second time I was very scrupulous, and I made sure that the photo of my ID was clear, my headshot was clear, I did a clean room sweep, and I could see myself on camera throughout the exam. I made sure I was adhering to all their rules and regulations, etc.

They said the reason for the voided attempts was 'missing desktop images' which apparently means they received no footage of me taking the exam.

I don't see how this is possible as on my end everything was working fine. They use an automated invigilation system, and it's clearly flawed. If you look at their reviews online, there are many people who complain about having their exams unfairly voided.

So, unfortunately, this casts a negative shadow over Pass Functional Skills for me, as they're using TQUK as a trusted exam board, and they shouldn't be.

I did speak to them about this experience and how I was being severely mucked about by TQUK, and all they could suggest was to take the exam a third time with a different exam board (Open Awards) using a live invigilator via Zoom.

Thankfully, my experience with Open Awards was very smooth and pleasant, and the invigilator was a lovely guy.

Just wish I hadn't had to go through two pointless exam attempts with TQUK – complete waste of my time and effort! And I've had to deal with a lot in my personal life of late, so could have really done without all the messing about!

Fortunately, my efforts weren't in vain, and I passed the third attempt at the exam! (Reckon I passed the two voided attempts as well, so I certainly earnt my bloody certificate!) If only I had been put on to Open Awards from the off!

So, if you're considering using Pass Functional Skills to take your Functional Skills Level 2 maths exam, would I recommend them? Yes. But I would advise you when booking your exam to get on to Pass Functional Skills and tell them you want to take your exam with Open Awards with a live invigilator for a pain-free exam experience.

And to Pass Functional Skills, ditch TQUK for crying out loud!

April 28, 2026
Unprompted review
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Reply from Pass Functional Skills

Hi there,

Thank you for sharing your detailed feedback.

We’re glad to hear that the course content and portal worked well for you, and that you found the price reasonable compared to other providers. It's great to know that the mock papers, progress stats, and learning materials helped you prepare and succeed.

We do understand your frustration with TQUK, and we’re sorry to hear that your experience with them was less than ideal. We always strive to offer the best service, and we appreciate you bringing this issue to our attention. We are continuously striving to improve the technical advice and support offered, to avoid these sorts of voids as much as possible. We're glad that Open Awards worked well for you.

Thank you for your patience, and we’re thrilled that you passed the exam on your third attempt. We wish you the best of luck with your apprenticeship and future endeavours!

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Rated 5 out of 5 stars

Quick, easy and stress‑free process

The whole process with Pass Functional Skills was really quick and easy. I’m currently studying English GCSE at college and felt a lot of pressure to pass an exam so I could progress academically towards university. Completing my Level 2 Functional Skills took that pressure away completely.

It was very affordable, and I managed to pass everything within a month. The exams were user‑friendly and I had no issues at any point. I’d highly recommend Pass Functional Skills to anyone looking for a straightforward and stress‑free route to their qualification.

April 13, 2026
Unprompted review
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Reply from Pass Functional Skills

Hi Liam, thank you for sharing your experience. We’re really pleased to hear that the process felt quick and straightforward, and that completing your Level 2 Functional Skills helped take the pressure off your studies.

It’s great to know everything ran smoothly and that you were able to achieve your qualification so quickly. We really appreciate your recommendation and wish you all the best on your journey towards university.

Rated 5 out of 5 stars

Helpful mock tests which are sure to…

Helpful mock tests which are sure to support you on your way to pass the three components needed for English. Customer services were amazing when I needed support getting onto exams correctly. During the speaking and listening test the invigilator was fantastic at putting us all at ease and repeating over and over again what we needed to do and what was expected of us to pass. I’m so happy I did my English functional skills with pass functional skills thank you!

April 2, 2026
Unprompted review
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Reply from Pass Functional Skills

It’s great to hear how much the mock tests helped you prepare across all three components. That kind of practice really makes a difference on the day.

We’re also pleased the team could support you getting set up for your exams, and that the invigilator helped you feel comfortable during the speaking and listening. That part can feel daunting, so it’s good to hear it was handled so well.

Really glad you chose Pass Functional Skills, and well done on your achievement.

Rated 5 out of 5 stars

Very good

Very good , definitely recommend, very fast results and got what I needed so all round good 👍🏻

March 29, 2026
Unprompted review
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Reply from Pass Functional Skills

Hi Joshua, it's great to hear everything worked out for you and that you got what you needed without any delays. Fast results can make a big difference, so we’re glad it all came through quickly.

Thanks for the recommendation, it’s really appreciated.

Rated 5 out of 5 stars

Really helpful when I had a technical…

Really helpful when I had a technical issue and the communication were consistent.

March 27, 2026
Unprompted review
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Reply from Pass Functional Skills

Hi Zayyad,

Thank you for your review. We’re really pleased to hear that the team were able to support you quickly when you experienced a technical issue, and that communication was consistent throughout. Wishing you all the best moving forward.

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Rated 5 out of 5 stars

Highly recommended this course provider…

Highly recommended this course provider . As a mature person who hasn’t completed exams in over 20 years , I found course contents easy to follow and navigate. I revised for English level 2 course for 4 weeks and passed ! So happy

April 22, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your lovely feedback Josie.

We’re really pleased to hear that you found the course easy to follow after such a long break from exams. Passing your English Level 2 in just four weeks is a fantastic achievement.

Well done on your success, and thank you for your recommendation.

Rated 4 out of 5 stars

booking course

The staff were available online and very efficient in helping me. Their instructions were clear in booking the course.
The course itself is very simple to follow online, and plenty of tasks to test your ability.

April 17, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your review Tracy.

We’re really pleased to hear that the team were efficient in supporting you and that the booking process was clear. It’s great to know you found the course simple to follow and that the tasks helped you test your understanding.

Wishing you all the best moving forward.

Rated 5 out of 5 stars

Always very responsive and helpful.

Always very responsive and helpful.

April 17, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback Andrea. We’re really pleased to hear that you found the team responsive and helpful throughout.

Rated 5 out of 5 stars

It took me 13 years to pass my maths…

It took me 13 years to pass my maths and even though after multiple attempts throughout my teenage years into early adulthood I just couldn’t get that pass mark. This year I promised myself I would gain my maths qualification so I could go onto university and with an opening coming up soon I needed to pass it and get my certificate asap! Pass functional skills helped me do that and it was a very straight forward process, the customer care team are also amazing and right up to my exam they kept in contact making sure I had enough support and offered me further materials to help ensure I achieved a pass mark. The turnaround was extremely fast and from sitting my exam to getting results I had then within 2 working days and my certificate! I would highly recommend pass functional skills; thanks to you I can no go onto doing my dream job this year which is years in the making!

March 7, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for sharing your story Rhianna.

After 13 years of trying, this is an incredible achievement and you should be really proud of yourself. It’s great to hear that the process felt straightforward and that the team were able to support you right up to your exam with the right guidance and materials.

We’re also really pleased that the quick turnaround on your results and certificate helped you meet your deadline. Being able to move forward into your dream job is a fantastic outcome.

Thank you for your recommendation, and we wish you all the best for the future.

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Rated 4 out of 5 stars

Very good company that look after you…

Very good company that look after you very well

April 14, 2026
Unprompted review
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Reply from Pass Functional Skills

We’re really pleased to hear that you felt well looked after throughout your experience Danny. We wish you all the best moving forward.

Rated 4 out of 5 stars

Good

Good. Passed first time. Wish it could have been more specific about needing a web camera seperate to the laptop

March 30, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback.

We’re really pleased to hear that you passed first time. We appreciate your comment about the webcam requirement as well, and we will take this on board to make this clearer for learners in future.

Well done again on your achievement, and we wish you all the best moving forward.

Rated 5 out of 5 stars

THANK YOU POPPY!

I Genuinely had the most fantastic experience of customer by the lovely Poppy. I was pretty anxious about finding the correct course provider for myself, as well as which was the best course for me. Poppy was kind, supportive, giving me clear advice, putting my interests first. She didn't pressurize me into anything. She had only my best interests at heart. She's a credit to company.

April 7, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your kind words Dominic.

We’re really pleased to hear that Poppy was able to support you in such a calm and helpful way while you were deciding on the right course. It’s great to know you felt informed and supported without any pressure.

We’ll be sure to pass your feedback on to her.

Rated 5 out of 5 stars

My exam went really smoothly with PASS…

My exam went really smoothly with PASS Overall. Everything was well organised and stress-free. James i think it was who invigilated made the whole experience easy.

April 8, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your review Beth. We’re really pleased to hear that your exam experience was smooth, well organised and stress free. It is great to know that James helped make the process feel easy on the day.

Wishing you all the best moving forward.

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Rated 5 out of 5 stars

Very straightforward and user friendly…

Very straightforward and user friendly interface. I booked my exam with TQUK and when I needed help on the day of exam, one simple call and the lady I spoke with was very quick to solve my issue. Wrote and passed my exam with no other issues.

March 14, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback Ruva.

We’re really pleased to hear that you found the platform straightforward and easy to use, and that the team were able to resolve your issue quickly on the day of your exam.

Congratulations on passing, and we wish you all the best moving forward.

Rated 5 out of 5 stars

Amazing

Amazing the website is really easy to use and is nicely listed the exams are good to set up and easy to use defiantly recommend

March 12, 2026
Unprompted review
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Reply from Pass Functional Skills

Hi Zach,

Thank you for your feedback.

We’re really pleased to hear that you found the website easy to use and well organised, and that the exam setup process was straightforward.

Thank you for your recommendation, and we wish you all the best moving forward.

Rated 5 out of 5 stars

Great support and resources

I used Pass Functional Skills to book my Level 2 Maths exam after struggling with other providers. I did originally book to do the TQUK exam but I experienced technical difficulties on the night of my exam, the team were quick to fix this and booked me onto an Open Awards exam the next day. I used their YouTube videos and online tools to identify the areas I needed to work on, which made revision easier. I’m pleased to say I passed my exam first try with PASS. I would definitely recommend them to anyone looking to achieve their Functional Skills qualification, especially people like me who need them for University.

April 2, 2026
Unprompted review
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Reply from Pass Functional Skills

Hi Madeline,

Thank you for sharing your experience.

We are really pleased to hear that the team were able to support you quickly when you experienced technical difficulties, and that moving you onto an Open Awards exam helped you stay on track. It is great that the revision tools and videos helped you focus on the areas you needed to improve.

Congratulations on passing first time, that is a fantastic achievement, especially with your goal of going to university.

Thank you for your recommendation, and we wish you all the best with your next steps.

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