Passione Beauty UK Reviews 

32
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Giving five stars cause they don’t have 10 Ok first of all, the products are amazing from hard gel to acrygel they last until the next appointment and sometimes even more than 5 weeks. They have an... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Passionenails for a long time, and I am so pleased with the quality of the products🥰These are professional products, the gel polishes are very pigmented and easy to use, long lastin... See more

Company replied

Rated 5 out of 5 stars

I recently started using Passione and I am blown away by the company as a whole The products are amazing and Hema free too The pigment and choice of colours is fabulous After 3 decades in the indus... See more

Company replied

Rated 5 out of 5 stars

Order was delivered the next day. Customer service was very helpful and polite, I received a faulty brush and a new one was sent out right away! I'm in love with the gel polish consistency it's a drea... See more

Company replied

Company details

Written by the company

Passione Beauty is the Italian brand of reference for all nail art and nail care lovers. The company was founded in 2011 to offer beauticians, nail technicians and nail artists the best professional products on the market. Following its success in Italy, Passione Beauty is now expanding into the international market to guarantee the same level of excellence to nail professionals in different countries. Passione Beauty, much more than an online shop.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(32)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

V good company

V good company , quick delivery the product was packed very good and safe,I try couple of gel polish and they cover nail very good, all the time they give you a small present in the package, very responsible and if you have any questions the answer very quickly, the price are nit very high, recommended 100%

February 9, 2023
Unprompted review
Passione Beauty UK logo

Reply from Passione Beauty UK

Thank you Jekaterina for sharing your positive feedback, your satisfaction means a lot to us ❤️

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! I had a small problem with my order as an incorrect item was received. They surprised me by sending me the one I wanted in no time and left me the other product as a gift! Very friendly and efficient. Thank you very much!

January 24, 2023
Unprompted review
Passione Beauty UK logo

Reply from Passione Beauty UK

Thank you Helen ❤️

Rated 5 out of 5 stars

I totally love their poducts!

I totally love their poducts! They have anything you need and all my clients are very happy with the results. Definitely worth it.

November 16, 2022
Unprompted review
Passione Beauty UK logo

Reply from Passione Beauty UK

Thank you Rachel ❤️

Rated 5 out of 5 stars

Amazing quality products and amazing…

Amazing quality products and amazing customer service. Monica is always there to help if needed. I recommend the HD base & Gelnious!

January 11, 2023
Unprompted review
Passione Beauty UK logo

Reply from Passione Beauty UK

Your positive feedback was passed on to Monica and our customer service. The whole team was very happy to hear it and we thank you for your kind words ❤️

Rated 5 out of 5 stars

what a surprise!

I had seen a PassioneNails adv on Facebook, I didn't know what brand it was and I gave it a try... what a pleasant surprise! I will definitely place another order very soon!

December 15, 2022
Unprompted review
Passione Beauty UK logo

Reply from Passione Beauty UK

Thank you Martina, your kind words made our day ❤️

Rated 5 out of 5 stars

JUST AWESOME!

I've been using PassioneUnghie products for years since I used to live in Italy and I'm so happy they are finally available in the UK market! Their poducts are second to none. Delivery is very fast and the customer service is polite and efficient!

January 8, 2023
Unprompted review
Passione Beauty UK logo

Reply from Passione Beauty UK

Hi Valentina! Your positive experience means a lot to us. Thank you for taking the time to share it ❤️

Rated 5 out of 5 stars

Highly recommend

I ordered some gel polishes and they arrived very quickly. I’ve tried them straight away and I’m impressed by their high pigmentation. Highly recommended

December 19, 2022
Unprompted review
Passione Beauty UK logo

Reply from Passione Beauty UK

Thank you Daisy for sharing these kind words ❤️

Rated 1 out of 5 stars

after a first order that i have…

after a first order that i have received and after spending over £80 in value i was encouraged enough to place another! To be honest , first order came on time , nicely packed and with satisfactory quality and i was NOT charged for the delivery as advertised on the webpage and marketing emails sent to me in the meantime !
You can imagine my surprised when only barely few weeks later i am being charge over £16.00 for delivery of same amount of goods to the same address ! Thinking, how it must be a glitch in the system i contacted customer services and explained my situation ! This is where conundrum of stupid started ! After three email exchanges i could not explain and convince the person across, that if you are advertising FREE DELIVERY OVER £70.00 To UK that means Scotland as well !!!!! Apparently, Scotland is outside UK and Weals borders and therefore the only option is to deliver the goods via DPD for over 16.00 ponds sterling !?!?! So even though i have tried to explain and kindly asked for them to review delivery charges they have opted to loose the business of over £70 then to check a map of UK ! Personally to me this is misleading as well as misrepresentation but evidently they do not care !!!

December 5, 2022
Unprompted review
Rated 1 out of 5 stars

Very disapointed

Very, very disapointed. I have ordered 6 nail polish gels and a brush. They were delivered quick and the customer support was amazing, BUT... considering the price is above the average I have expected profesional reaction to my problem. All the colours I have ordered were totally different than the pictures on the website. And it's not just a tone or two difference I'm talking about sky blue and turquoise difference. I have decided I don't want to pay that much money for colors I already have and requested to return the products. Unfortunately I was told I cannot return the unsealed gel polishes ( I had to open the bottles, so I make sure the colours are different not only outside the bottle, but inside as well. Very very disapointed. I hope people will see my comment and not shop there, unless they want total surprise of the colours they order.

August 11, 2022
Unprompted review
Passione Beauty UK logo

Reply from Passione Beauty UK

Good afternoon Asya,
thank you for your feedback.

We are very sorry for your disappointment but happy you had a good experience with our customer service.
Under ideal conditions, the colours of a photo should be uniform regardless of the devices used, but unfortunately this is never the case. Colours of the same product can appear very different from each other depending on the device with which they are being viewed. Each device displays different shades depending on the colour configuration of its settings. PassioneNails constantly strives to ensure that the colours tested are as accurate as possible.

We are sorry that the colours are not to your liking.
Aware of this, in order to best assist our customers in their choice of shade, we take care to include a description of the colour in each product sheet and, if requested, we will gladly guide you to the most suitable shade for your needs by sending you pictures of colour samples or providing you with the necessary advice.

As for our return policy, being a cosmetic company, the policy that forbids opened products to be returned allows us to maintain the necessary high standards of hygiene and quality.

We remain at your complete disposal for any information.

PassioneNails Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look