Passport Visas Express.com Reviews 

7,020
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and speed in processing complex applications, often delivering results faster than expected. Many people commend the staff for their exceptional helpfulness, patience, and clear communication, making the overall process stress-free. Reviewers frequently note the quick response times and knowledgeable customer service, providing peace of mind. However, some customers found certain aspects confusing, such as computer-generated messages or workflow confirmations. A few people also encountered difficulties with the website's usability or struggled with submitting specific documents like photos, finding the online process daunting.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency in processing... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness, patience, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Reviewers consistently express satisfaction with the promptness of service, highlighting quick responses to... See more

User experience

Clients share positive opinions on user experience, with many finding the application process straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not cheap but well worth it. The visa applications they processed for us were far more complicated than most. Four others traveling with us used their services on my recommendation.

Rated 5 out of 5 stars

The process was very easy and you could track the status on line. The computer generated messages did create some confusion for me because they didn’t seem accurate but contacting someone through the... See more

Rated 5 out of 5 stars

Ebony was very helpful and patient. She communicates with warmth and confidence. We spoke on the phone and emailed throughout the visa process and Ebony was helpful and clear in her communication.... See more

Rated 5 out of 5 stars

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com... See more


Company details

  1. #4 of 12 best companies in Visa and Passport Office
  2. #2 of 9 best companies in Passport Office
  3. #2 of 4 best companies in Passport Photo Processor
  4. #64 of 200 best companies in Travel Agency
  5. #2 of 19 best companies in Visa Consultant

Written by the company

We are a privately owned and operated expediting company dedicated to providing superb customer service and personal attention to your Passport and Visa expediting needs. For more than a decade, we've been a trusted partner of individuals and businesses and have handled thousands of travelers' vital documents with speed and care. Let us help get you there!

Passport Visas Express

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(7,020)

311 reviews in the last 12 months

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Rated 3 out of 5 stars

Not the Easiest Experience but I got my Visas

I found the website impossible to use and the chat agents not that knowledgable, but when I called I spoke to an agent pretty quickly and I found the agent very understanding and helpful. When I received the email with my visas attached they were mis-marked so it appeared I was sent the same visa twice instead of two different ones. I found the cost significant for very little help. Another company I have used provides written guidance on how to answer some questions to assist in completing the visa applications correctly.

June 29, 2026
Rated 5 out of 5 stars

Perfect!

I have used them in the past for visas, both for me and family members. Always great service. I will use them again.

June 23, 2026
Rated 5 out of 5 stars

EASY VISA FOR BRAZIL I tried go teg my…

EASY VISA FOR BRAZIL I tried go teg my visa directly through the Brazil link, but it was a bit daunting. Then I found this app. and I was all set. It was easy to follow instructions to obtain my visa. At one point I thought they did not get my photos, but I got in touch with them and they found them in no time, and I was set to go. They care for their customers! Other websites take forever to connect with an agent, but not so with this app. I highly recommend it.

June 23, 2026
Rated 5 out of 5 stars

Yes, you should use this service!

This is indeed a legit service that delivers excellent results. Customer service is quick and very helpful, they responded to me in a timely manner with every question I had. I used this service for a Chinese Z Visa and was very happy with how quickly they got my passport out to the embassy and back!

June 23, 2026
Rated 5 out of 5 stars

ETA assistance

Ebony was personable, extremely patient, and was key in our successfully attaining our ETA's. We cannot thank her enough.
Colby and Susan Knerr

June 11, 2026
Rated 5 out of 5 stars

Well done!

The form was fairly simple and the computer uploads easy. I had my visa very quickly and I was informed of its progress. Well done.

June 17, 2026
Rated 5 out of 5 stars

Truly incredible service

Truly incredible service. They reached out to me first thing upon receiving my application and had immediate and thorough communication throughout. Highly recommend.

June 5, 2026
Rated 5 out of 5 stars

Customer service was great!

The application instructions were clear and easy to follow. When I contacted the service with questions, the wait time for a representative to help was short. The representative took the time to look at the application and/or the visa to answer my questions clearly and completely.

June 8, 2026
Rated 5 out of 5 stars

I had been waiting for 3 mins to get…

I had been waiting for 3 mins to get approved for a Cameroon EVisa and as soon as I signed up with Passport Visa Express, I received my E-Visa in 2 days. I am so grateful. I was extremely nervous before because I only had 5 days left until my trip. Thank you PVE.

June 8, 2026

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