Passport Visas Express.com Reviews 

7,020
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and speed in processing complex applications, often delivering results faster than expected. Many people commend the staff for their exceptional helpfulness, patience, and clear communication, making the overall process stress-free. Reviewers frequently note the quick response times and knowledgeable customer service, providing peace of mind. However, some customers found certain aspects confusing, such as computer-generated messages or workflow confirmations. A few people also encountered difficulties with the website's usability or struggled with submitting specific documents like photos, finding the online process daunting.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency in processing... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness, patience, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Reviewers consistently express satisfaction with the promptness of service, highlighting quick responses to... See more

User experience

Clients share positive opinions on user experience, with many finding the application process straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not cheap but well worth it. The visa applications they processed for us were far more complicated than most. Four others traveling with us used their services on my recommendation.

Rated 5 out of 5 stars

The process was very easy and you could track the status on line. The computer generated messages did create some confusion for me because they didn’t seem accurate but contacting someone through the... See more

Rated 5 out of 5 stars

Ebony was very helpful and patient. She communicates with warmth and confidence. We spoke on the phone and emailed throughout the visa process and Ebony was helpful and clear in her communication.... See more

Rated 5 out of 5 stars

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com... See more


Company details

  1. #4 of 12 best companies in Visa and Passport Office
  2. #2 of 9 best companies in Passport Office
  3. #2 of 4 best companies in Passport Photo Processor
  4. #64 of 200 best companies in Travel Agency
  5. #2 of 19 best companies in Visa Consultant

Written by the company

We are a privately owned and operated expediting company dedicated to providing superb customer service and personal attention to your Passport and Visa expediting needs. For more than a decade, we've been a trusted partner of individuals and businesses and have handled thousands of travelers' vital documents with speed and care. Let us help get you there!

Passport Visas Express

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,020)

311 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Stress-Reducers

Really quick responses-- I had to re-do part of my app and they got back with me really quickly. I felt supported and that if I had an issue they would help me work through it in time for my trip. Their expertise made this a much less stressful experience than it might have otherwise been.
Thank you!

June 1, 2026
Rated 5 out of 5 stars

The experience was stress free

The experience was stress free. I chose the "do-it-yourself" approach and staff were always available to answer my questions via chat! They put the information I sent together to complete the application--make sure our visas would last the duration of our trip. We were pleased!

May 26, 2026
Rated 5 out of 5 stars

They made sure our applications were accurate

When I made errors on my visa application, then submitted it, I contacted Passport Visas Express via Chat and email. They responded right away and said that they took care of everything. Then my husband left a question blank on his visa application and they called to ask for the missing information. What a relief!

May 22, 2026
Rated 1 out of 5 stars

This is a totally unnecessary service

This is a totally unnecessary service. I was directed to this site by Rod Scholar which was inappropriate. I should have been given clearer directions to apply directly to the UK site for only the $20 fee. In addition I had to call for assistance in how to upload my passport because the instructions weren’t clear. People should avoid this site.

May 18, 2026
Rated 5 out of 5 stars

Always a great customer experience

i’ve used PassportVisasExpress many times. I’ve never been disappointed with their efficiency and terrific customer service. They actually answer the phone to help with any customer concerns and questions and are always kind and patient. They also very promptly respond to email inquiries. My thanks again to Melissa during my most recent experience.

May 18, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look