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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, efficiency, and the high quality of their work, often highlighting their friendly demeanor and thoroughness. Many appreciate the reliable and professional service, noting that their windows, doors, and sills are cleaned to a high standard. However, some customers also noted issues with the quality of cleaning, mentioning streaks, missed spots, or dirty water marks. A few other people also felt that administrative support and contact were problematic, citing difficulties in reaching the company, unresponsiveness to emails, and misbilling.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its reliability, efficiency, and... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the staff's professionalism,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the excellent cleaning,... See more

Payment

Consumers find payment to be ambiguous. Many reviewers appreciate the hassle-free online payment system,... See more

Customer communications

Users describe ambiguous interactions with contact. Many customers report significant difficulty reaching the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Patch App, love the online system that tells you when your next clean is, you can add additional services and best of all, pay online. The cleaners are friendly and do a great jo... See more

Rated 5 out of 5 stars

I have very large dogs and recently had spinal surgery so couldn't keep garden as clean near patio doors and door was very dirty but he went above and beyond trying to clean my doors for me. I did go... See more

Company replied

Rated 5 out of 5 stars

Always deliver the set by u e when predicted and the guy I’ve met at my home was lovely and friendly and did a great job. I’ve recommended to many friends and family and even on the local Community p... See more

Rated 5 out of 5 stars

My window cleaner (usually Danny) will let me know when he's here or when he is coming so I know when to leave the back gate open. Windows always look clean and not streaky afterwards.

Company replied


Company details

  1. Property Maintenance

Written by the company

Finally, you can now find, manage, and book your local window cleaner using www.patchapp.uk, and the ioS & Android Patch app.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

436 reviews

5-star
4-star
3-star
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1-star

Replied to 42% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Patch services

The whole service is run with precision, from the email to inform me of the window cleaning being done tomorrow, to when the window cleaner left my property. The window cleaner himself (Jamie) is always polite, courteous and efficient, which goes a long way in today's world. I would certainly recommend Patch to anyone seeking their services.

June 4, 2025
Unprompted review
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Rated 5 out of 5 stars

I would gladly recommend to all.

Our man, Nathan, does a great job and I am very happy to be supporting our Armed Forces Veterans in this small way. The automated process and bank payments make it easy to pay. I would gladly recommend to all.

June 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic work

I have used Patch for over a year now and they are very reliable. You get an email the day before they are due and once the clean has been completed. The veterans are always polite and friendly and do a great job. I would highly recommend.

June 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Reliable 100%

Reliable 100%
Well informed of due date.
Always on time.
Informed when cleaning is complete.
Cleaning fantastic. No complaints

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

We always receive a professional and…

We always receive a professional and polite service. Connor, is attentive and diligent whilst cleaning our windows and doors, we really appreciate him.
Thank you for the service, it is definitely value for money!

May 28, 2025
Unprompted review
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Rated 1 out of 5 stars

Windows and frames left dirty

I have been recently moved over to Patch App after they bought the round of another company. First few cleans were ok, but they always left with windows wet and with dirty water droplets. This mornings clean can only be described as shocking. With bird dirt left on two windows, windows frames left dirty and my patio door frame left more dirty than it was yesterday. Emailed to cancel but have not yet had a reply.

Honestly if you are offering a Window Cleaning service, rule one is leave the windows clean.

April 9, 2025
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi Matt,

Thank you so much for leaving us a review!

I'm truly so sorry to hear this is the experience you've had with us.

I can see we replied to your email less than 24 hours later, and we explained that the cleaner didn't clean all the windows due to an access problem on the day. We offered to pop back to you free of charge to re-do the full clean, but this was politely declined and we cancelled your ongoing cleans as asked. I do hope you feel we have dealt with your complaint appropriately! But if there's anything else at all we can do to help, please don't hesitate to let us know!

Most of our window cleaner's are ex-armed forces veterans, including the one who visited you recently, and a lot of the time this is their first career since leaving the forces, so we always welcome any feedback given. We then use this to help further train our veterans, so thank you again for getting in touch! It's really valuable to us 😊

Rated 5 out of 5 stars

Windows cleaned

Just had my windows cleaned by a young lad called Nathan. Amazing job very polite and an asset to the company. I was really impressed. Thanks Nathan

February 26, 2025
Unprompted review
Rated 1 out of 5 stars

Shocking just had my windows done

Shocking just had my windows done. There dirtier now then they was before they came.

January 25, 2025
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi, thank you so much for leaving a review!

I'm so sorry to hear this. I can't find who you are on our system from your name on here, but have you gotten in touch with us directly about this? We politely request that you do, so we can try and fix it for you ASAP. We're more than happy to pop back to you and complete a full re-clean free of charge, if you can please reach out 😊

Thank you again!

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Rated 5 out of 5 stars

Repeat windows cleaned

I've just had my windows clean again by Callum from Patch. He is always cheerful and does a great job, treating my property with care and respect. Patch themselves offer much more than just window cleaning and are always contacting for those little job you may need doing.

January 17, 2025
Unprompted review
Rated 2 out of 5 stars

Although my gutters were cleared

Although my gutters were cleared, the gully between the conservatory that has been cleared by previous companies was not cleared even though it was full of weeds and I paid considerably more with Patch. I feel bare minimum was accomplished and agreed that as I am happy with the window cleaning but was disappointed and now have to arrange an additional company.

October 23, 2024
Unprompted review

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