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They were very helpful over the purchase of our chiminea and we are very pleased with it. We are getting on a bit! so we did have help to assemble it.
Reply from Patio Eden
Hello Jennifer, Many thanks for your review of Patio Eden and it's great to hear that you are pleased with your chimenea. Kind regards
Item I purchased was at a fair price and was delivered quicker than promised. Not used it yet but looks fit for purpose
Reply from Patio Eden
Many thanks for your review and it's great to hear that you are pleased with your purchase. Kind regards
We love this chiminea. It looks great and is exactly what we needed for some heat now its getting cooler. It was delivered quickly and works well, the chimney diverts the smoke up and away nicely.
Reply from Patio Eden
Hello Amanda, Many thanks for reviewing us and it's great to hear you are pleased with your purchase. Kind regards
Service was very efficient. Website is excellent and the sofa arrived in great time. It took a bit of time to assemble but the instructions were pretty clear.
Overall the sofa is comfortable and it looks good. Cushions look good but are a little on the flimsy side and it could do with being a little higher off the ground as we are both pretty tall. But this is my fault for not paying enough attention to the dimensions.
Reply from Patio Eden
Hello Ann, Many thanks for your purchase with Patio Eden. Customer feedback is very important to us so thank you for providing this detailed review of your experience. Kind regards
Chiminea is exactly what we needed and is now a social hub in our garden. Delivered well within the time frame and very happy with the service.
Reply from Patio Eden
Hello Celia, Many thanks for your review of Patio Eden and great to hear that you are happy with your purchase. Kind regards
Reply from Patio Eden
Hello Louise, Many thanks for reviewing us and it's great to hear you are pleased with your purchase. Kind regards
Beautiful fire pit, just what I wanted and looks lovely even when its not lit. Fast delivery much quicker than I expected. Very happy thank you
Reply from Patio Eden
Hello Julie, It's great to hear that you are pleased with your purchase and many thanks for your review. Kind regards
I have ordered a chiminea as a Xmas gift for my husband. It was delivered unboxed or wrapped, just it and the metal base frame. My husband followed the instructions to the letter, 3 small fires over a period of days, then a larger one the last time the chiminea was actually used. We store it inside a garden shed, when not in use, it has not been left outside in frosty weather.
When my husband picked it up the other day, the base literally fell away from the chimney neck into several pieces. It wasn’t just a crack but a complete collapse. We contacted Patio Eden and Gardeco to be told that clay chimineas are not advisable for the cold weather in UK and we should have bought a cast one. We are not very happy about the situation as no compensation was issued neither a correct advice given before the purchase.
Reply from Patio Eden
Hello Milena,
I was surprised that you felt it necessary to leave this review considering the comprehensive support and advice you received regarding your cracked chimenea from both Patio Eden and Gardeco, the manufacturer.
While all of these concerns were already addressed by us in recent correspondence, I have covered them again here in case you missed anything.
You Said:
“It was delivered unboxed or wrapped, just it and the metal base frame.”
Our Response:
As you know, your chimenea was delivered by the manufacturer’s specialist 2-person delivery service. They remove all delivery protection by hand when it reaches the end user.
You were advised of this delivery method on the product page when you purchased on November 20th, by email after your purchase and in recent correspondence from us.
You Said:
“… to be told that clay chimineas are not advisable for the cold weather in UK…and we should have bought a cast one.”
Our Response:
According to the manufacturer’s report, received by you on March 15th, your chimenea cracked due to thermic heat shock caused by prolonged over-firing.
The reason for the failure is best summed up by this quote from the manufacturer’s report;
Manufacturer's Report:
“By the discolouration of the chimenea (yellow colour is now red), and the blackening inside…this chimenea has evidently had some very large and prolonged fires. With intense heat come the potential issues of thermic shock. This is when one part of the chimenea, like the funnel, becomes extremely hot, causing stresses in the material and cracks.”
Traditional chimeneas are fantastic outdoor heaters for the UK, but require an element of care in their use. This was made clear to you in the detailed manufacturer’s instructions supplied with your chimenea and on the product page at the time of your purchase.
For care-free burning of any type of fuel and of any size or intensity of fire, Gardeco and Patio Eden do recommend cast iron or Chimalin AFC chimeneas. Traditional chimeneas simply cannot withstand that kind of punishment.
You Said:
“…no compensation was issued neither a correct advice given before the purchase.”
Our Response:
We would of course consider a refund or replacement if there was a manufacturing defect.
However, your chimenea shows all the hallmarks of being subjected to prolonged misuse during the 15 weeks prior to you contacting us. Because of this, no compensation was due.
As made clear to you in the manufacturer’s detailed instructions and on the product page when making your purchase, traditional chimeneas require a degree of care in their use.
The manufacturer has evidently concluded that unfortunately this advice was not followed.
As always, if you have any further questions please get in touch.
Kind regards,
Joe
Easy to order. Driver kept me updated of delivery slot especially as he was running late. Very happy with the product.
Reply from Patio Eden
Hello Robert, Many thanks for your purchase and review of Patio Eden. Kind regards
Reply from Patio Eden
Hello Laurence,
Many thanks for your purchase with us and your review of Patio Eden. Kind regards
Reply from Patio Eden
Hello Janine,
Many thanks for your purchase and great review of Patio Eden. Kind regards
Incredible value for the fire pit and full accessories. Was delivered in 7 working days. Would definitely recommend.
Reply from Patio Eden
Hello Sue,
Many thanks for your purchase with us and your review of Patio Eden. Kind regards
Excellent service throughout very quick and efficient will definetly use again
Reply from Patio Eden
Hello Lorraine,
Many thanks for your purchase with us and review. Kind regards, Patio Eden
Good service from patio Eden . Found patio set a bit low,forgot to check measurements so my fault I suppose.
Reply from Patio Eden
Hello Janet,
Many thanks for your purchase and review. Kind regards, Patio Eden
Thanks for a super fast delivery!!!
Finally this weekend I was able to up the table and chairs - weather is good enough.
It looks great . Hopefully I can use it for a long time :)thank you!!!
Reply from Patio Eden
Hello Magdalena,
So pleased that you like your purchase and many thanks for your great review!!
The fire pit looks great in my garden and is a real talking point. It is really well made too. I am very happy with the purchase.
Reply from Patio Eden
Hello Caroline,
Many thanks for your review and it’s great to hear that you are happy with your purchase!
This set is a lot smaller than I thought with thin cushions. Is it a child's set?
Reply from Patio Eden
Hello Tracy, Many thanks for your review.
I am sorry that you found the set small for you.
It’s a shame that you didn’t reach out to us as we would have helped to resolve this with you.
All of our items come with a free returns and full refund period, providing that they remain unused and in new condition.
We always list comprehensive sizes of everything that we sell so that the customer can make an informed purchase.
Many thanks for your comments; they help us to keep improving.
Really happy with the chimenea. Easy to use and clean.Expensive but worth it.
Reply from Patio Eden
Hello Martha, Great to hear that you are pleased with your purchase and many thanks for your review!
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