Pavilionmotorcompany Reviews 

275
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely helpful, patient, and knowledgeable, making every interaction pleasant and stress-free when choosing a new vehicle. Consumers also deeply appreciate the remarkably smooth purchasing process, fair trade-in deals, and truly efficient aftercare support provided by the dedicated team throughout. Some reviewers were not happy with vehicle conditions upon arrival, noting unexpected mechanical problems, dead batteries, and undisclosed cosmetic scratches on the cars. A few other people also felt that pricing lacked transparency, reporting sudden increases in costs and unexpected administrative fees during their transaction.

What people talk about most

Service

Users describe positive interactions with service, highlighting helpful and friendly staff who make customers... See more

Staff

Clients share satisfaction on staff, highlighting that team members are extremely friendly, professional, and... See more

Product

Customers consistently note ambiguous experiences with the product, pointing out that vehicles frequently... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising friendly, helpful... See more

Price

Consumers find price to be ambiguous, with reviewers expressing mixed feelings regarding costs and valuation.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, the guys were really helpful, we test drive two vehicles before deciding on the one we purchased , a Volvo XC90 D5 Inscription. Loads of high quality stock over 300 cars

Rated 5 out of 5 stars

Enquied for a car and got a phone call in 5 minutes whichever was great. Put a deposit down to hold the car while I was dealing with some finance from my insurers. Unfortunately didn't come through, c... See more

Rated 5 out of 5 stars

Asked to leave a review after I called to cancel my purchase and get my deposit back (I have found a different car closer to home with lower mileage). Having seem some negative reviews on here and oth... See more

Rated 5 out of 5 stars

Very happy with service,very helpful bunch of people, we got all the information we needed, the test drive went smooth the paper was done in no time ans we drive away happy and new car.


4.3

Excellent

TrustScore 4.5 out of 5

275 reviews

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No history of asking for reviews

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4.3

All reviews

(275)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Possibly the poorest customer service…

Possibly the poorest customer service I've ever had, 7 Miles's of range on a test drive unacceptable, very little help, 240 Mike drive home at night with 79 miles of range... did nothing to rectify the small cat issues, be careful, they seem friendly, but all a bit too much trouble 4 them......

September 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Couldn’t recommend enough

Couldn’t recommend enough. Friendly staff, helpful, gave great price for part ex and deal on vehicle I wanted. Omar gave me a great deal and very helpful.

October 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Very happy with service

Very happy with service,very helpful bunch of people, we got all the information we needed, the test drive went smooth the paper was done in no time ans we drive away happy and new car.

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

I honestly can’t believe this is how…

I honestly can’t believe this is how Pavilion Motors Company treats customers. I called ahead before travelling all the way from Leeds to Oldham to see a car I was told was available. When I arrived, not only was the car not there, the staff didn’t even acknowledge me properly, rude, dismissive, and completely uninterested.

One of the salesmen just pointed me to the back of the dealership on my own, without any help or explanation, to look at “other cars.” The back lot was a mess, around 100 cars crammed together, not labelled, not prepped, not in any order. It felt like a scrapyard, not a professional dealership.

The office itself looked and felt like something out of a mafia film, intimidating, unwelcoming, and completely unprofessional. When I raised my concerns, the staff got defensive and aggressive, like they wanted to argue or even fight.

The whole experience bugged me so much that I had to leave this review. Avoid this place at all costs. I don’t understand how they have any good reviews, maybe fake ones, who knows. But based on what I experienced, this place needs to be shut down.

September 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Jimmy

Took a van from pavilion motors van is immaculate inside and out took out extended warranty for the van thanks jimmy you were very helpful in everything you did for me

September 13, 2025
Unprompted review
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Rated 5 out of 5 stars

We have just bought our 1st family car…

We have just bought our 1st family car (7seater) from pavilion motors. We are extremely impressed by there professional service from viewing a car to coming to collect it. In the future if we ever need a new or another car we will be coming back.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Traveled from Nottingham to Oldham to…

Traveled from Nottingham to Oldham to buy an Audi Q7. The moment we walked in the dealership they was very attentive & helpful. Took us on a test drive & was open & honest about anything that was wrong with the car & what they had fixed. They also put a fresh M.O.T on for us. They also advised that if we have any trouble to contact them & they would be more than happy to fix it up they can.
I would Highly recommend this dealership to anyone.

August 10, 2025
Unprompted review
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