Pavilionmotorcompany Reviews 

275
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely helpful, patient, and knowledgeable, making every interaction pleasant and stress-free when choosing a new vehicle. Consumers also deeply appreciate the remarkably smooth purchasing process, fair trade-in deals, and truly efficient aftercare support provided by the dedicated team throughout. Some reviewers were not happy with vehicle conditions upon arrival, noting unexpected mechanical problems, dead batteries, and undisclosed cosmetic scratches on the cars. A few other people also felt that pricing lacked transparency, reporting sudden increases in costs and unexpected administrative fees during their transaction.

What people talk about most

Service

Users describe positive interactions with service, highlighting helpful and friendly staff who make customers... See more

Staff

Clients share satisfaction on staff, highlighting that team members are extremely friendly, professional, and... See more

Product

Customers consistently note ambiguous experiences with the product, pointing out that vehicles frequently... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising friendly, helpful... See more

Price

Consumers find price to be ambiguous, with reviewers expressing mixed feelings regarding costs and valuation.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, the guys were really helpful, we test drive two vehicles before deciding on the one we purchased , a Volvo XC90 D5 Inscription. Loads of high quality stock over 300 cars

Rated 5 out of 5 stars

Enquied for a car and got a phone call in 5 minutes whichever was great. Put a deposit down to hold the car while I was dealing with some finance from my insurers. Unfortunately didn't come through, c... See more

Rated 5 out of 5 stars

Asked to leave a review after I called to cancel my purchase and get my deposit back (I have found a different car closer to home with lower mileage). Having seem some negative reviews on here and oth... See more

Rated 5 out of 5 stars

Very happy with service,very helpful bunch of people, we got all the information we needed, the test drive went smooth the paper was done in no time ans we drive away happy and new car.


4.3

Excellent

TrustScore 4.5 out of 5

275 reviews

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No history of asking for reviews

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4.3

All reviews

(275)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

I purchased a vehicle from pavilion motors.

I purchased a vehicle from pavilion motors yesterday i highly recommend this place the staff are very upfront about everything. Helped choose the perfect car for my daughter as she is a first time driver and I would highly recommend.

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

Pavilion Motors were great to deal…

Pavilion Motors were great to deal with. They were upfront and didn’t withhold any information on me. I made an appointment, went for a visit, and then bought the car - the process was timely and the staff helpful. Would recommend.

July 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Happy customer

My experience of Pavilion Motors has been a very positive one.
The first visit to choose a car was very pleasant. All the salesmen couldn’t do enough for me especially Jimmy. He was incredibly informative and patient with me while I test drove multiple cars. He made sure I chose the right one and was happy with my decision before heading to the office to complete the purchase.
There were a couple of things that the car was missing, they immediately purchased the items prior to me leaving and fitted them before I went back to collect the car.
When I went to pick the car up I was requested to view and inspect the car fully before I drive away to ensure I was nothing but happy… I was.
I am so happy with the service that has been given throughout the whole experience and would use pavilion motors again.

June 11, 2025
Unprompted review
Rated 2 out of 5 stars

A disasterous purchase

Really regret buying my car here . Many issues that I was going to let go after they partially funded work I needed done after purchase ,The final straw was however when I found out I was charged around £1000 over value for the car. With a £450 warranty that didn’t pay for the cars issues and the remainder of the repair costs , I’m out of pocket by Aprox £1700 . A costly mistake that I won’t make again .

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing sales customer service

Amazing sales customer service, really easy to talk to about cars which I think is really important to finding the right vehicle for you! Done us a really good deal on a fabulous car, with warranty as well with garage need us.

May 14, 2025
Unprompted review
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Rated 1 out of 5 stars

AVOID - I shouldn't have ignored the bad reviews

0 Stars if I could. Where do I start? Made me pay for fuel on a test drive. Parked the car tight to other cars so that I couldn't see damage that I saw in online images however kept insisting the car was a "mint example pal." Tried not to let me test drive the car, as if that wasn't suspicious. Had to go to the office to visit the 'boss' so he could tell me he wasn't budging on price. Gave me the option of a warranty but immediately said "We can't sell this car without a warranty pal." If I don't want a warranty I shouldn't be held at ransom to pay for one. Also wanted payment of the warranty in cash and their website / booklet looks like it came off Wish. Tried to buy reviews from me and said "leave 10 good reviews and I'll take £10 off the price." £10? Catch a grip. I needed a lift back from the rental car park at the Airport which was 25 minutes away. I said I was getting an Uber and the 'bossman' said "My guy will follow you just throw him £30 instead." First of all that's more expensive than Uber and second of all the least you could give me was a lift after giving you upwards of £15k. Also got no thanks for my business as I was leaving. Never been so happy to leave a place in my life, it's like walking into a gang. 8 weeks later still waiting on the V5C which was issued "long time ago" but DVLA saying it was issued within the last week. Thankfully the car has been fine, only a few small issues since buying but nothing major to report. Avoid at all costs regardless. Horrible, horrible buying experience.

March 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Super friendly staff

Super friendly staff, filled out a test drive form and away I went on a test drive. Loved the car as it looked exactly like it did in the pictures and they gave me a great deal on it. Highly recommend

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

DO NOT BUY A CAR FROM THESE PEOPLE. I bought an insignia estate from these guys a few weeks ago, since Iv got it home Iv discovered problems and they do not want to rectify them. As soon as they’ve got your money, they’re not interested anymore. I’m taking them to court for my money back.
AVOID!

April 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing service

Very friendly people, amazing service and delivered my car 4 hours away to me and couldnt be happier with the car and service.
Well recommend if you’re looking for a car

March 30, 2025
Unprompted review

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