The Boot Room - wonderful place Lots of treats and toys left Loved the secure courtyard Fields next door were wonderful for our dog to run around in and lovely walks a few minutes drive away Wa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
'I was really pleased that dogs were allowed everywhere on the property and could go on the furniture, because that's what are used at home and I didn't have to restrict them. Large garden was perfect... See more
Company replied
Great selection of properties on the site, and the one chosen, Poachers Pocket was perfect for our trip to see friends in Cornwall. Lovely welcome hamper upon arrival, for human and dog, including... See more
Company replied
An absolutely brilliant dog friendly place. Spotlessly clean and had everything one could think of to make a holiday perfect. It was so peaceful and quiet. A place where we , (including our GSD who h... See more
Company replied
4.6
Excellent
45 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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The best way to find a truly dog friendly holiday
It was easy to find a great place to stay and the reservation process was straightforward. Communication in the run up to our holiday was really helpful.
July 23, 2024
Unprompted review
Reply from Paws & Stay
Thank you for your review Kerena and for sharing your positive experience. We appreciate the support and look forward to welcoming you back
Good organisation to deal with
The property we stay at is fully focussed on dog safety, comfort and good facilities. I trust Paws and Stay to do all the necessary research for the right properties for my dog. We always use this company when taking our dog with us.
September 13, 2024
Unprompted review
Reply from Paws & Stay
Hi Laura, thank you for your review and support. We're so pleased to hear you and your dog had a safe and comfortable stay and we look forward to welcoming you all back soon.
Brilliant choice of properties and…
Brilliant choice of properties and locations.
Easy to book, lots of relevant information about the property prior to arrival.
September 20, 2024
Unprompted review
Reply from Paws & Stay
Hello Melanie, thank you so much for taking the time to leave your review, we really appreciate your support and look forward to welcoming you back
Avoid at all costs
Avoid at all costs - made a booking for a lovely first break with my partner and our new puppy. Immediately the website insisted we pay the full amount rather than a deposit as advised by the site. After paying this, our booking was then cancelled 24 hours later as the owner of the property decided they would like to have more money for the stay than was advertised. Would not risk booking with them if you want to ensure a nice stay, given you clearly can’t trust the prices on their site
October 21, 2024
Unprompted review
Reply from Paws & Stay
Hi Sam,
We're very sorry for the inconvenience you experienced with your recent booking. We completely understand how frustrating this situation must have been.
As we discussed, there was a system malfunction during the booking process that affected the deposit and displayed price.
Unfortunately, the owner was unable to honour this.
We’ve thoroughly investigated the issue and have taken steps to prevent it from happening again. Instances like this are extremely rare, and to acknowledge the error, we promptly issued a full refund and provided a complimentary gift card for a future stay, which we hope you’ll take the opportunity to enjoy.
We truly hope you’ll give us the chance to restore your confidence in Paws & Stay.
The Paws & Stay Team
Don't get caught out
It advertises as offering "dog friendly not just tolerant" holidays in the UK, however a quick search reveals 9/10 locations do not allow dogs on the furniture. That may be fine for Wendy the second-home-owner whose gun dogs live permanently in her farmhouse boot room, but for us lowly commoners we want to sit with our dog beside us. No dogs on furniture is a "tolerant" policy you'd expect in the local pub, not somewhere you plan to stay overnight for a week.
There are also additional supplementary charges for each dog on every location. For all the extra cleaning required for your dog sitting on the floor...
September 26, 2024
Unprompted review
Reply from Paws & Stay
Hi Eleanor,
Thank you for your review and we’re sorry to hear you feel this way. One thing we’ve really learnt from speaking to our guests and gathering their feedback and insights is that ‘dog friendly’ means something different to everyone – as a team of fellow dog owners we can relate!
We strive to accommodate a variety of dogs and their humans, and we personally inspect our properties with a dog to ensure each place welcomes dogs warmly.
We think it's important to collect all of the dog-friendly information and display it on the place page, so that you can make an informed decision and find the place that's right for you and your dog before booking. This is much easier than when a place simply states they're 'dog friendly'!
In fact, only 12% of our collection has a rule against dogs on the sofa. When this is the case, we make sure other special touches and features are in place to ensure dogs still feel comfortable and welcome. We try to encourage the owners of our places to be as dog-welcoming as possible.
To clarify, not all of our locations charge extra for dogs – we do have a whole collection of places where dog charges don’t apply. It all depends on the owner, as they set their own pricing and rules.
Our Guest Experience team are always on hand to help if you ever need help or have any questions: bookings@pawsandstay.co.uk
The Paws & Stay Team
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