We have been using pay.com.au for over 3 years. Their processing times have improved and we now see next day payments. Their redemption options are superior to any other similar provider. Never had an... See more
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Review summary
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Straight forward and easy to use. Works really well with xero. Fits into my business management and gives me more options to manage cashflow, particularly when there is a month with higher bill... See more
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Being able to use Amex now for all business related transactions is amazing. It can take a couple of day, so schedule them prior to due date - no issues then. Jenilyn and the team in support are alw... See more
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As a building company, we’ve found Pay.com.au extremely helpful in streamlining our payments and managing project-related expenses. The platform has made things much easier and more efficient for... See more
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Company details
Written by the company
pay.com.au is Australia’s leading B2B payment and rewards platform, empowering small and medium-sized businesses to turn every transaction into a rewarding experience. Designed with Australian SMEs in mind—from construction and legal firms to retail and financial services—pay.com.au helps business owners earn valuable rewards on payments that traditionally don’t earn points, including supplier invoices, BAS, payroll, and even government charges. The platform offers unmatched flexibility and control, allowing users to pay by card or bank transfer, automate recurring payments, manage multiple accounts and users, and integrate seamlessly with Xero. With secure, passkey-enabled logins and ISO 27001-certified data protection, pay.com.au ensures peace of mind for every transaction. What truly sets pay.com.au apart is PayRewards—a flexible, business-focused rewards program that offers points on every eligible payment. These points can be transferred to top-tier travel partners like Qantas, Singapore Airlines, and Velocity, or redeemed for gift cards, invoices, and more. At its core, pay.com.au makes paying bills not just easy and secure—but exciting. It’s the smarter, more rewarding way to manage business finances and unlock a world of value, every time you pay.
Contact info
207/28 Riddell Parade, 3185, Elsternwick, Australia
- 1300 241 723
- support@pay.com.au
- pay.com.au
4.3
Excellent
523 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 2 weeks
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Reply from pay.com.au
Hi Samuel,
Thanks for sharing your feedback.
Many of our customers find that the value they earn through PayRewards more than offsets these fees. and with one of Australia’s most flexible rewards programs, your redemption options are nearly endless.
If you’d like help maximising the value you’re getting from your payments and points, our team would be more than happy to chat anytime.
– The pay.com.au team
think overall it’s ok but pay.com.au…
I think overall it’s ok but pay.com.au need an app
February 27, 2026
Reply from pay.com.au
Thanks for your feedback, Calvin! We’re always exploring ways to improve our services and make payments easier for our customers. Your suggestion about an app is noted and appreciated.
– The pay.com.au team
Easy to use
Easy to use. 25k bonus Qantas points for first $10k in payments is a good catalyst to put them to use.
February 26, 2026
Reply from pay.com.au
Hi Ned,
We’re glad to hear you find our platform easy to use!
The 25k Qantas Points offer for the first $10k in payments is designed to give our users an extra boost and make the experience even more rewarding.
– The pay.com.au team
Great product to use!!
Great product to use! The platform is easy & seamless. The customer service is excellent too.
February 25, 2026
Reply from pay.com.au
Thank you for your kind words, Jake! We’re thrilled to hear you’re enjoying our platform and that our team has been able to support you seamlessly. Your feedback means a lot to us.
– The pay.com.au team
Reply from pay.com.au
Thank you for your kind feedback, Paul! We’re glad to hear that you’re finding the platform easy to navigate and enjoying the rewards. Your support means a lot to us, and we’re committed to continuously improving your experience.
– The pay.com.au team
Email overload
I’m sure everything is fine and I will continue to use but if you could not email me 75 times a day, that would be great. Thanks.
February 27, 2026
Reply from pay.com.au
Hi Matt,
Thanks for your feedback!
We appreciate you continuing to use pay.com.au. We’re sorry to hear the email frequency has been overwhelming. That’s certainly not the experience we want for our customers.
Please feel free to send us a direct message with your registered email address so we can review your notification settings and help reduce the volume. You can also manage your email preferences anytime via your account settings.
– The pay.com.au team
By far the bast platform on the market.
By far the bast platform on the market.
I've tried a few different platforms (4 others) that offer the same kind of payment service, however all the others are quite clunky to use, and don't offer an easy experience. Pay.com.au is super easy to use, and also has a nice user interface. haven't had any issues with it, and have been using for about 8 months.
February 23, 2026
Reply from pay.com.au
Thanks for your feedback, Damien! We're happy you're finding the platform easy to use and appreciate your support.
– The pay.com.au team
Thx for the high level of service to…Steve Lui
Thx for the high level of service to help me get setup - Steve Lui was brilliant. great to be associated with people that care for their customers and follow up. The platform so far looks great - first payment done. Easy!
February 26, 2026
Reply from pay.com.au
Hi Mark,
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that your setup went smoothly and that your first payment was completed with ease. We’ll be sure to pass your feedback on to Steve, he’ll really appreciate it!
We’re proud to support businesses like yours and look forward to continuing to provide you with a seamless payments experience.
– The pay.com.au team
great platform
The opportunity to gain points on payments that we make anyway is awesome, and always lots of bonus points. Easy to use, support easily obtained if needed.
February 22, 2026
Reply from pay.com.au
Thank you for your kind feedback, JL! We're thrilled to hear you're enjoying the opportunity to earn points on everyday payments and finding the platform easy to use. It’s also great to know our support team has been helpful when needed, we’re always here to assist.
We truly appreciate you being part of the Pay.com.au community.
– The pay.com.au team
New way for payment
Great service from CS Team & easy for payment with extra points benefit
February 23, 2026
Reply from pay.com.au
Thank you for your kind feedback, Immanuel! We’re thrilled to hear you had a great experience with our Customer Support team and are enjoying the ease of payments along with the extra points benefits. We truly appreciate your support.
– The pay.com.au team
Good platform, good to build up points
Easy to use and even though it does cost a % we use the points as “pre purchase” for our holidays. 💯 would recommend
February 23, 2026
Money is taking too long to reach the…
Money is taking too long to reach the reach the recipients. 2-3 days in this modern day is unacceptable. These transactions have to be more less instantaneous. Study India's UPI system
February 23, 2026
Very hard to set account up.
Very hard to set account up.
Lots of issues with verification.
Had to revisit many times.
February 20, 2026
Reply from pay.com.au
Hello Mark,
Thank you for sharing your experience. We’re sorry to hear you faced difficulties during account setup and verification.
Your feedback is important, and we’ll use it to improve our process. The security and safety of our customers is of utmost importance to us, and sometimes we require additional verification documents to activate accounts. If these requirements aren’t met immediately, it can occasionally delay the process.
If you need any assistance, please don’t hesitate to reach out to our support team, we’re here to help.
– The pay.com.au team
Andrew was very knowledgeable and…
Andrew was very knowledgeable and helpful
I have no problem in recommending Pay. Com to any business that wants to turbo boost their points
February 20, 2026
From the moment I joined pay.com I have…
From the moment I joined pay.com I have had nothing but the most amazing service. The account managers I have had (2) presently, Andrew Miceli have been nothing short of the most informative, helpful, obliging customer service people I have ever had the pleasure of dealing with. Highly recommend this company to whoever wants to travel by amassing losts of points for minimal outlay.
February 19, 2026
Good follow up once I got accepted
February 18, 2026
Terrible
Terrible, I've paid my wages and it is now 3 days and they still haven't been cleared. My staff are extremely frustrated as they have bills to pay and are getting dishonour fees
So ridiculous that it takes so long to process
Do NOT RECCOMEND
February 12, 2026
Reply from pay.com.au
Hi Elizabeth,
Thanks for taking the time to share your feedback.
We know how important timely payments are, and we want you to feel confident about how funds move through the system. You can find a full breakdown of our current processing timelines here: https://help.pay.com.au/hc/en-au/articles/14199563607567-Payment-processing-timelines
If you ever need a payment to move faster, we recommend using PayID, which allows for same day bank payments, as long as they are approved prior to 2pm AESDT.
We always recommend to check the estimated remittance date presented when approving your payment.
If you ever need any assistance with making payments, please feel free to reach out to the team, we're here to help.
– The pay.com.au team
Pay always go above and beyond
Pay always go above and beyond, helping everything move smoothly and fixing any issues, should they arise. They do it with a great attitude and are super lovely.
February 12, 2026
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