pay.com.au Reviews 515

Great overall experience to know triple rewards for business expenses

Super easy to use. Was disappointed when my supplier didn't take credit card payment over the phone however I came across your services and it worked perfectly the fees are even cheaper than some eftpos merchant fees ive used in the past

I went to transfer my points as I had been saving them for just the right time only to find I only get half the points they have allocated when transferring to a partner airline so didnt help my situation. They also offered a bonus of 15% points if i transfered before a certain date which I needed to because of only receiving half the points I was expecting - then to find out I would only get the 15% bonus points 30 days after the end of the promotion! I needed them right then. The excessive charges do not make this a viable platform to use and they have done nothing but rip me off I feel.

Rob and the team have been fantastic from the beginning. Helping us maximise our points accumulation through our business and then transferring that into some great trips away. Highly recommend !

- Exceptionally easy onboarding. Setting up my account and making my first two payments was surprisingly smooth — no friction, no confusion, and no unnecessary steps.
- Clear value proposition for points maximisers. As someone who understands the mechanics of frequent‑flyer programs, it was immediately obvious how PAY.com.au fits into a points‑earning strategy.
- Intuitive interface. Everything is laid out logically, making it simple to add bills, choose payment methods, and understand fees versus points value.
- Fast execution. Payments processed quickly, and confirmations were immediate, which builds trust early.

Easy process to transfer points but more value has to be provided considering the amount of fees paid upfront

Friendly & easy to follow onboarding team.
We found your software easy to navigate and well designed.
pay.com.au will streamline our payables workflow & make a better experience for our company & our clients. The various award partners is exciting.

So far, so good, 9 months in :)

Absolutely thrilled that this exists!

Make it easier to pay business bills

To expensive

Was awkward trying to select the right currency. Hkd instead of yuan.

It would be nice if I could send USD currency instead of converting to hkd and making sure there is enough hkd to convert to usd.

In international trade vary rarely is things calculated in the domestic currency. It generally usd euros British pound.

But apart from that I can see why companies would flock to you on the domestic market. I will definitely be continuing to use your services.

I was happy with the conversion rates to, very very fair.

Sincerely
Michael James Good

Very friendly quick transaction and very best service

Tried to exchange points for voucher. Didn't come through text. Tried to log into account, texts didn't come through. Still waiting and have no way of contacting for help.

Honouring promotions to customers to demonstrate the company values loyalty

A payment to the ATO made through this platform did not get through. I am very concerned about the legitimacy of this platform. All reference numbers were correct and I sought advice from paycom while setting up the payee.

The points system is all well and good, but when you need to pay those huge fees you expect the funds to be transferred with 24 hours. I waited for 3 days for funds to hit my suppliers accounts. Not good enough. Would not recommend!

Points are a strong benefit and can materially offset platform fees. Where Pay really shines, however, is in its ability to maximise interest-free periods on credit cards, significantly improving business cash flow.